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Tokyu Stay Kyoto Sanjo-Karasuma

3.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Tokyu Stay Kyoto Sanjo-Karasuma

Lobby lounge
Lobby lounge
Garden Twin Room, Japanese Style, Non Smoking
Point of interest
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
392 Kakimotocho, Nakagyo-ku, Kyoto, Kyoto, 604-8173
  • Kyoto International Manga Museum
    ‪4 min walk‬
  • Shijo Street
    ‪9 min walk‬
  • Nishiki Market
    ‪10 min walk‬
  • Osaka (ITM-Itami)
    ‪63 min drive‬

Room options

View all photos for Annex Residential Family Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Family Room with Washing Machine (Single Use)

  • Sleeps 2
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex Deluxe Twin Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Deluxe Twin Room with Washing Machine (Single Use)

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Annex Superior Twin Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Superior Twin Room with Washing Machine (Single Use)

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Garden Twin Room with Washing Machine, Japanese Style (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Garden Twin Room with Washing Machine, Japanese Style (Single Use)

  • 34 sq m
  • Sleeps 2
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex Comfort Twin Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Comfort Twin Room with Washing Machine (Single Use)

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (Single Use)

  • 27 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Annex Residential Twin Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Twin Room with Washing Machine (Single Use)

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Basic Double Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Basic Double Room, Non Smoking (Single Use)

  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Annex Residential Double Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Double Room with Washing Machine (Single Use)

  • Sleeps 2
  • 1 King Bed

View all photos for Annex - Deluxe Twin Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex - Deluxe Twin Room, Non Smoking (Single Use)

  • 32 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking, Annex Building(For 3 people)

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room, Non Smoking, Annex Building(For 3 people)

  • Sleeps 5
  • 2 Large Twin Beds OR 1 Twin Sofa Bed

View all photos for Standard Twin Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room with Washing Machine (Single Use)

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Annex - Residential Double Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex - Residential Double Room, Non Smoking (Single Use)

  • 21 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Annex - Residential Twin Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex - Residential Twin Room, Non Smoking (Single Use)

  • 23 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Residential Family Room, Non Smoking(For 3-4 people)

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room, Non Smoking(For 3-4 people)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Residential Family Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room, Non Smoking (Single Use)

  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Basic Twin Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Basic Twin Room, Non Smoking (Single Use)

  • 23 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room with Washing Machine (Single Use)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Annex Superior Twin Room with Washing Machine (For 3 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Superior Twin Room with Washing Machine (For 3 People)

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Annex Superior Twin Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Superior Twin Room with Washing Machine (For 2 People)

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Annex Comfort Twin Room with Washing Machine (For 3 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Comfort Twin Room with Washing Machine (For 3 People)

  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Comfort Twin Room, Non Smoking, Annex Building (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Comfort Twin Room, Non Smoking, Annex Building (Single Use)

  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Annex Comfort Twin Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Comfort Twin Room with Washing Machine (For 2 People)

  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Annex Residential Twin Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Twin Room with Washing Machine (For 2 People)

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Annex Residential Double Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Double Room with Washing Machine (For 2 People)

  • Sleeps 3
  • 1 King Bed

View all photos for Garden Twin Room with Washing Machine, Japanese Style (For 4 People)

In-room safe, desk, blackout curtains, iron/ironing board

Garden Twin Room with Washing Machine, Japanese Style (For 4 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Garden Twin Room with Washing Machine, Japanese Style (For 3 People)

In-room safe, desk, blackout curtains, iron/ironing board

Garden Twin Room with Washing Machine, Japanese Style (For 3 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Comfort Twin Room, Non Smoking, Annex Building (For 3 people)

In-room safe, desk, blackout curtains, iron/ironing board

Comfort Twin Room, Non Smoking, Annex Building (For 3 people)

  • Sleeps 5
  • 2 Large Twin Beds OR 1 Twin Sofa Bed

View all photos for Annex Premier Room with Washing Machine (Single Use)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Premier Room with Washing Machine (Single Use)

  • Sleeps 2
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Standard Twin Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room with Washing Machine (For 2 People)

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Annex Premier Room with Washing Machine (For 4 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Premier Room with Washing Machine (For 4 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex Premier Room with Washing Machine (For 3 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Premier Room with Washing Machine (For 3 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex Premier Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Premier Room with Washing Machine (For 2 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex Residential Family Room with Washing Machine (For 4 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Family Room with Washing Machine (For 4 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Standard Double Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room with Washing Machine (For 2 People)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, Non Smoking (For 3 people)

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (For 3 people)

  • Sleeps 5
  • 2 Large Twin Beds OR 1 Twin Sofa Bed

View all photos for Annex Residential Family Room with Washing Machine (For 3 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Family Room with Washing Machine (For 3 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex Residential Family Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Residential Family Room with Washing Machine (For 2 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex Deluxe Twin Room with Washing Machine (For 3 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Deluxe Twin Room with Washing Machine (For 3 People)

  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Annex Deluxe Twin Room with Washing Machine (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Annex Deluxe Twin Room with Washing Machine (For 2 People)

  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Basic Double Room, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Basic Double Room, Non Smoking

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Annex, Residential Double, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Annex, Residential Double, Non Smoking

  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Twin Room, Non Smoking, Annex Building

In-room safe, desk, blackout curtains, iron/ironing board

Comfort Twin Room, Non Smoking, Annex Building

  • 23 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Garden Twin Room with Washing Machine, Japanese Style (For 2 People)

In-room safe, desk, blackout curtains, iron/ironing board

Garden Twin Room with Washing Machine, Japanese Style (For 2 People)

  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Residential Family Room, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room, Non Smoking

  • 34 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Annex, Residential Twin, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Annex, Residential Twin, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking, Annex Building

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room, Non Smoking, Annex Building

  • 32 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Basic Twin Room, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Basic Twin Room, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Large Twin Beds

Similar properties

Lobby lounge

LOISIR HOTEL CLASSIC GARDEN KYOTO SANJO

Free WiFi
Breakfast available
Housekeeping
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4.5 out of 5, Wonderful, (88)
The price is €60
for 1 room
includes taxes & fees
13 Feb - 14 Feb
LOISIR HOTEL CLASSIC GARDEN KYOTO SANJO

About this property

Tokyu Stay Kyoto Sanjo-Karasuma

Hotel with a 24-hour front desk, near Yasaka Shrine
Along with a restaurant, this hotel has a bar/lounge and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Tokyu Stay Kyoto Sanjo-Karasuma offers 182 air-conditioned accommodations with all-in-one washer/dryers and safes. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Tokyu Stay Kyoto Sanjo-Karasuma. During your stay, you're just a quick walk from Shijo Street. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute drive from Heian Shrine and a few minutes from Yasaka Shrine
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at Tokyu Stay Kyoto Sanjo-Karasuma.

Smoking is allowed in designated areas at this 3.5-star Kyoto hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
京都ことこと　烏丸御池店 - Onsite restaurant.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: JPY 1530 per person
  • 1 restaurant
  • 1 bar

Restaurants on site

  • 京都ことこと　烏丸御池店

Family friendly

  • All-in-one washer and dryer
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • All-in-one washer and dryer
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1530 per person
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tokyu Stay Kyoto Ryougaemachi Dori Sanjo Karasuma Hotel
Tokyu Stay Ryougaemachi Dori Sanjo Hotel
Tokyu Stay Kyoto Ryougaemachi Dori Sanjo Karasuma
Tokyu Stay Ryougaemachi Dori Sanjo
Tokyu Stay Ryougaemachi Dori

Tokyu Stay Kyoto Sanjo-Karasuma Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 699 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had a bit of a smell to it, but having a washer and dryer was clutch. The room was pretty spacious and the bed was a little firm, but still comfortable. In a good location, a bit of a quieter part of town, but still a lot to see and do.
Stayed 3 nights in Oct 2024

8/10 Good

Fariz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient quiet hotel would stay again on my next trip to Kyoto
Stayed 4 nights in Oct 2024

8/10 Good

Danrajh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel as I was able to easily walk to Sanjo street where the shops/restaurants were amazing. Mainly the food spots. You can also easily go to Nishiki market if I spelt that right plus other market/streets by foot. I loved Kyoto as a city with all the cycling that takes place by adults and kids. As for the hotel, after checking in you have to go to a separate building for the rooms which I’ve never seen before so it was a bit weird and not convenient but the building is secure where you do have to use your key card to enter that building and also use it to access the area to the elevator/1st floor. So they do have safety measures. They have Sake shots for you that goes from 5:30-8 j believe. Once you get to the room, there was a luggage storage area that came in real handy so we can put them out the way. There is also a sink in the room, kettle and cooking equipment if you wanted to take advantage of that(I didn’t). One of the beds for the 3 person room was just a very small mattress if you can even call it that on the floor, but they are very accommodating and delivered a 2nd one within minutes to my room and that made it a lot better and I slept with no issues after that. The staff here are nice and the bathroom I really loved. The shower is right above your head and this made showering so relaxing. They also have a bath there if needed. The toilet was separate from the shower room so that makes things better for non solo/partner travelers.
Stayed 2 nights in Oct 2024

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the place will stay again
Stayed 2 nights in Oct 2024

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location! Right around the corner from the subway station. Employees were very nice and helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend for families
Highly recommend this hotel when visiting Kyoto. We were visiting Japan for the first time with our 9 month old son and the stay couldn’t have been better. Our room had a microwave and washing machine which is super convenient when travelling with kids. Room was also quite large for Japan and the free coffee was a great bonus.
Stayed 7 nights in Oct 2024

8/10 Good

Suriyanto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the room, the ambiance of the hotel. But unfortunately its really hard when u beed help from front desk receptionist. You need go to main wings building and the phone wasn’t connect to receptionist. They didnt check and fill up the bath soap even we already put the sign and take iut the bottle from bathroom.
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

alicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train and walkable to other shopping areas. Would like like gym at location or access to near by gym.
Stayed 3 nights in Oct 2024

10/10 Excellent

Colette, Wailuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The washer/dryer combination in room was a very nice amenity and convenient..
Stayed 2 nights in Oct 2024

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin, Saratoga Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly wonderful hotel. The staff were friendly and helpful with any requests we had. Having a washer & dryer in the room was a life-saver. It was very hot during our visit requiring multiple changes of clothes daily. The location is quiet and very walkable to the subway and attractions. Highly recommend this property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Amber

Stayed 4 nights in Sep 2024

10/10 Excellent

Jordan

Stayed 2 nights in Sep 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 2 nights in Sep 2024

10/10 Excellent

ALEKSANDR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very safe and clean
Stayed 7 nights in Sep 2024

8/10 Good

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Best thing about this property is the laundry inside the room with unlimited wash. Super convenient if you travel long
Stayed 4 nights in Sep 2024

10/10 Excellent

Grace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely clean and well maintained. It is not exaggeration to say that Japan hotels are above average but Tokyu Stay is on another level. The amenities are plentiful and the neighbourhood is quiet and very close to the metro. The staff are professional and immediately actioned on the requests. I will stay there again if I am in Kyoto.
Stayed 3 nights in Sep 2024

8/10 Good

LingLing

Stayed 3 nights in Sep 2024

6/10 Okay

Grant

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Annex is another building. Inconvenient.
Stayed 1 night in Sep 2024

4/10 Poor

Gazal

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m so disappointed from the condition of the Amex building so if you want to torture someone who has allergies or ocd then take them to this hotel it’s a DIRTLAND. Room was extremely filthy and when I opened the window it was a building touching the window with no no air passage so if you are claustrophobic then welcome to hell kind of situation. I’m both allergic to dust and claustrophobic so I requested to change the room but the other room was also dirty and one cupboard door fall straight on my feet while I opened it. But the location is supereb and Nishikiomiyacho market is on walking distance other attraction are hardly 10 to 12 km away .
Stayed 2 nights in Sep 2024

10/10 Excellent

Wai yee

Stayed 10 nights in Aug 2024

8/10 Good

Chung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great room, staff was amazing and very helpful. Will recommend any time!
Stayed 6 nights in Sep 2024