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RIHGA Royal Hotel Kyoto

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for RIHGA Royal Hotel Kyoto

Premium Floor Suite Double, Non Smoking
Indoor pool
Standard Triple Room
Exterior
6 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

Map
1 Taimatsu-cho, Shiokoji-sagaru, HigashiHorikawa-dori, Shimogyo-ku, Kyoto, Kyoto, 600-8237
  • Kyoto Station Building
    ‪4 min walk‬
  • Kyoto Aquarium
    ‪7 min walk‬
  • Kyoto Tower
    ‪9 min walk‬
  • Osaka (ITM-Itami)
    ‪46 min drive‬

Room options

View all photos for Regular floor Superior Twin, Non Smoking (24~27sqm)

Down duvets, minibar, in-room safe, desk

Regular floor Superior Twin, Non Smoking (24~27sqm)

8.4 out of 10
Very good
(6 reviews)
  • 24 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium floor Superior Twin, Non Smoking (27~30sqm)

Down duvets, minibar, in-room safe, desk

Premium floor Superior Twin, Non Smoking (27~30sqm)

8.4 out of 10
Very good
(14 reviews)
  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Kyoto Style floor Suite Twin Non Smoking (53sqm/8th floor)

Down duvets, minibar, in-room safe, desk

Kyoto Style floor Suite Twin Non Smoking (53sqm/8th floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Regular floor Suite Double, Non Smoking

Regular floor Suite Double, Non Smoking

Regular floor Suite Double, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 53 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Regular floor Suite Twin, Non Smoking

Regular floor Suite Twin, Non Smoking

Regular floor Suite Twin, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Kyoto Style floor Family Room Non Smoking (8th floor)

Kyoto Style floor Family Room Non Smoking (8th floor)

Kyoto Style floor Family Room Non Smoking (8th floor)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 8
  • 3 Twin Beds

View all photos for KIRA KARACHO (GIN-GETSU)

KIRA KARACHO (GIN-GETSU)

KIRA KARACHO (GIN-GETSU)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for KIRA KARACHO (KIN-UN)

KIRA KARACHO (KIN-UN)

KIRA KARACHO (KIN-UN)

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Standard Twin Room, Non Smoking (10th floor)

Down duvets, minibar, in-room safe, desk

Executive floor Standard Twin Room, Non Smoking (10th floor)

9.6 out of 10
Exceptional
(12 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

8.6 out of 10
Excellent
(11 reviews)
  • 24 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Wide King Double, Non Smoking

Wide King Double, Non Smoking

Wide King Double, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Family room, Non Smoking

Luxury Family room, Non Smoking

Luxury Family room, Non Smoking

9.2 out of 10
Wonderful
(11 reviews)
  • City view
  • Sleeps 12
  • 4 Twin Beds

View all photos for Japanese style Room Non-smoking

Japanese style Room Non-smoking

Japanese style Room Non-smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 8
  • 4 Twin Futons

View all photos for TATAMI Suite Twin

TATAMI Suite Twin

TATAMI Suite Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium floor Superior Twin Room, Non Smoking (9th floor)

Down duvets, minibar, in-room safe, desk

Premium floor Superior Twin Room, Non Smoking (9th floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Twin room with TATAMI, Non-smoking

Down duvets, minibar, in-room safe, desk

Twin room with TATAMI, Non-smoking

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • Sleeps 8
  • 2 Twin Beds and 2 Twin Futons

View all photos for Executive floor Junior Suite Twin Non Smoking(10th floor)

Executive floor Junior Suite Twin Non Smoking(10th floor)

Executive floor Junior Suite Twin Non Smoking(10th floor)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Deluxe Twin Room, Non Smoking (10th floor)

Executive floor Deluxe Twin Room, Non Smoking (10th floor)

Executive floor Deluxe Twin Room, Non Smoking (10th floor)

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Suite Twin Run of House　[Room Type or Size will be assigned upon arrival]

Room amenity

Suite Twin Run of House　[Room Type or Size will be assigned upon arrival]

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Twin Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Luxury Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium floor Deluxe Twin, Non Smoking (9th floor)

Down duvets, minibar, in-room safe, desk

Premium floor Deluxe Twin, Non Smoking (9th floor)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Kyoto Style floor Deluxe Twin Room, Non Smoking (8th floor)

Down duvets, minibar, in-room safe, desk

Kyoto Style floor Deluxe Twin Room, Non Smoking (8th floor)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Deluxe Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for High Floor Standard Twin Room (Run of Floor), Non Smoking

Down duvets, minibar, in-room safe, desk

High Floor Standard Twin Room (Run of Floor), Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Superior Twin Room, Non Smoking (10th floor)

View from room

Executive floor Superior Twin Room, Non Smoking (10th floor)

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Kyoto Style floor Superior Twin Room, Non Smoking (8th floor)

Down duvets, minibar, in-room safe, desk

Kyoto Style floor Superior Twin Room, Non Smoking (8th floor)

7.6 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium floor Standard Twin, Non Smoking (9th floor)

Down duvets, minibar, in-room safe, desk

Premium floor Standard Twin, Non Smoking (9th floor)

7.8 out of 10
Good
(9 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Kyoto Style floor Standard Twin Room, Non Smoking (8th floor)

Down duvets, minibar, in-room safe, desk

Kyoto Style floor Standard Twin Room, Non Smoking (8th floor)

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Deluxe Double Room, Non Smoking (10th floor)

Down duvets, minibar, in-room safe, desk

Executive floor Deluxe Double Room, Non Smoking (10th floor)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium floor Deluxe Double, Non Smoking (9th floor)

Down duvets, minibar, in-room safe, desk

Premium floor Deluxe Double, Non Smoking (9th floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for High Floor Deluxe Twin Room (Run of Floor), Non Smoking

Down duvets, minibar, in-room safe, desk

High Floor Deluxe Twin Room (Run of Floor), Non Smoking

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for High Floor Superior Twin Room (Run of Floor), Non Smoking

Down duvets, minibar, in-room safe, desk

High Floor Superior Twin Room (Run of Floor), Non Smoking

  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room, Non Smoking

Room amenity

Superior Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Twin Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Standard Twin Room, Non Smoking

9.2 out of 10
Wonderful
(12 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive floor Standard Double Room, Non Smoking (10th floor)

Down duvets, minibar, in-room safe, desk

Executive floor Standard Double Room, Non Smoking (10th floor)

7.8 out of 10
Good
(10 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium floor Standard Double, Non Smoking (9th floor)

Down duvets, minibar, in-room safe, desk

Premium floor Standard Double, Non Smoking (9th floor)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Twin (Hollywood twin) Non Smoking

Down duvets, minibar, in-room safe, desk

Superior Twin (Hollywood twin) Non Smoking

9.0 out of 10
Wonderful
(24 reviews)
  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Kyoto Style floor Standard Double Room, Non Smoking (8th floor)

Down duvets, minibar, in-room safe, desk

Kyoto Style floor Standard Double Room, Non Smoking (8th floor)

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin (Hollywood Twin), Non Smoking

Down duvets, minibar, in-room safe, desk

Standard Twin (Hollywood Twin), Non Smoking

8.8 out of 10
Excellent
(33 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Standard Double Room, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive floor Small Double Room, Non Smoking (10th floor)

Executive floor Small Double Room, Non Smoking (10th floor)

Executive floor Small Double Room, Non Smoking (10th floor)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive floor Suite, Non Smoking (10th Floor, 79sqm)

Executive floor Suite, Non Smoking (10th Floor, 79sqm)

Executive floor Suite, Non Smoking (10th Floor, 79sqm)

  • 79 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Superior Twin Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium Floor Suite Twin, Non Smoking

Premium Floor Suite Twin, Non Smoking

Premium Floor Suite Twin, Non Smoking

  • 75 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

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Exterior

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Air conditioning
Breakfast available
Laundry
4.7 out of 5, Exceptional, (593)
The price is €183
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Rihga Gran Kyoto

About this property

RIHGA Royal Hotel Kyoto

Hotel with 6 restaurants, a quick walk to Kyoto Aquarium
Along with 6 restaurants, this hotel has an indoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and concierge services are onsite.
RIHGA Royal Hotel Kyoto offers 489 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The breakfast at RIHGA Royal Hotel Kyoto gets high marks from our customers. During your stay, you're just a quick walk from Kyoto Tower. Free WiFi in public areas, free self parking, and 6 restaurants are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy French cuisine while dining at Top of Kyoto
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the spaciousness, cleanliness, and overall comfort
  • Within a 10-minute walk of Kyoto Aquarium and Kyoto Tower
RIHGA Royal Hotel Kyoto offers its guests an indoor pool and a fitness center. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly RIHGA Royal Hotel Kyoto. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Kyoto hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Top of Kyoto - This restaurant specializes in French cuisine and serves lunch and dinner. A children's menu is available.
Royal Ryuho - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available.
Gourmand Tachibana - This restaurant specializes in French cuisine and serves lunch and dinner. A children's menu is available.
All Day Dining KAZA - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Tankuma Kitamise - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: JPY 3200 per person
  • 6 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Top of Kyoto
  • Royal Ryuho
  • Gourmand Tachibana
  • All Day Dining KAZA
  • Tankuma Kitamise

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3200 per person
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Children 4-12 years old are allowed in the pool for a fee of JPY 540 per person, per stay and must be accompanied by an adult.

We should mention

  • Pool access available from 1:30 PM to 8:30 PM.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Rihga Royal
Hotel Rihga Royal Kyoto
Kyoto Hotel Rihga Royal
Kyoto Rihga Royal
Kyoto Rihga Royal Hotel
Rihga Royal
Rihga Royal Hotel
Rihga Royal Hotel Kyoto
Rihga Royal Kyoto
Rihga Royal Kyoto Hotel
RIHGA Royal Hotel Kyoto Hotel
RIHGA Royal Hotel Kyoto Kyoto
RIHGA Royal Hotel Kyoto Hotel Kyoto

RIHGA Royal Hotel Kyoto Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1200 out of 2076 reviews" "
Rating 8 - Good. 576 out of 2076 reviews" "
Rating 6 - Okay. 214 out of 2076 reviews" "
Rating 4 - Poor. 49 out of 2076 reviews" "
Rating 2 - Terrible. 37 out of 2076 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Katia

Stayed 5 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had one of the regular floor suites. It was perfect for what i needed. Spacious and well designed. Top notch
Stayed 4 nights in Oct 2024

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and liked the shuttle to the train station.
Stayed 2 nights in Oct 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great, but what turned me "off" is the staff, he called himself the Manager, who was standing between the front main entrance doors and the registration area. Problem started as I tried to retrieve the luggage from the storage area in the afternoon. I had a taxi outside on stand-by so he can take us to the Kyoto Station for afternoon reserved Shinkansen. We mis-placed the tag/key for our luggage. As we were trying to find it in our shoulder bag, the so called Manager insist I need to provide the tag/key, with no other options. I tried to explain that we have taken photo to prove our luggage, but to no avail. I asked to escalate this to his manager, but he insist he is "the" Manager and no other Manager at this hotel. He expect me to accept his answer that this large hotel's manager is floor manager. His attitude towards me and my family was beyond my expectation and I WILL NEVER STAY HERE AGAIN. And share my experience to my colleague and business associates. I feel this so called "Manager" for entire hotel with no other Manager? needs to take Customer Relation Training as well as Management Training.
Stayed 1 night in Oct 2024

6/10 Okay

Greg

Travelled with family
Liked: Staff & service
Not a bad hotel, but a not great one either. Our room was ok, but definitely smelt like it used to be a smoking room. Felt pretty dated and stale. The subway transfer shuttle was great however and got a lot of use given the hotels distance from the Kyoto station. Not a lot of local dining options around the area and the prices of the hotels room service and in house restaurants was ridiculous.
Stayed 3 nights in Oct 2024

2/10 Terrible

Binh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Uhhhh, no. Paid for two bed suite to accommodate 3 guests. When i tried to book a room with shoddy wifi, kept getting errors. When i finally got thru, accidentally put 1 guest, but still for two beds. When i got to the hotel, told them i have two guests w me and they said since i didnt select three guests total, the concierge had to upcharge me 75$ extra for it. This crap Doesnt happen stateside, or any other places for that matter (if so, i dont recall). Concierge wasnt flexible w it, much to my dismay and incessant explanation of circumstances (and i rarely complain)… and gave me a 5$ discount for my troubles. Pathetic. And im an avid international flyer. I despise japan for this behavior. Yes. Whole country collects an L for this.
Stayed 1 night in Oct 2024

6/10 Okay

Yvonne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Mattress was old and caved in the center. Comforter had a lot yellow stains. Aside from that our stay was decent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a must stay, the staff friendly and accomodating, the room was spacious and so clean. Thanks for a great stay, the only negative thing would be is there is a control at the side of your bed that controls the room lighting which shines blue all night
Stayed 5 nights in Sep 2024

10/10 Excellent

Sachiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

liu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and convenient location, there was also shuttle bus available to and fro Kyoto station. Room was clean and cosy. Staff were all very friendly, had a lovely stay!
Stayed 3 nights in Sep 2024

10/10 Excellent

Gildardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The room super clean and the staff extremely helpful!
Stayed 2 nights in Oct 2024

10/10 Excellent

Durvi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Amazing, neat and very clean. Excellent customer service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Pegah, Wets Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. Very nice and helpful staff. Clean rooms a d great service.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kosei

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2024

6/10 Okay

Steven

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's so clean and comfort to stay. It's near the stations and mall.
Stayed 3 nights in Sep 2024

8/10 Good

Mimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, under 10 minutes to Kyoto station, rooms are spacious and clean, breakfast option on the top floor was very good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thuy is the sweetest she helped us so much!!! We found out she was from Vietnam and came to Japan after school!
Stayed 4 nights in Sep 2024

10/10 Excellent

Matthew Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and around a 5 minute walk to Kyoto station which is very convenient. 7/11 and a great coffee shop around 2 minutes away too.
Stayed 10 nights in Sep 2024

10/10 Excellent

John

Stayed 1 night in Sep 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room was spacious for our family of four. Whilst the hotel is in close proximity to the station, the shuttle bus was frequent and fabulous in the excessive heat. Buffet breakfast provided mix of options which was suitable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jenifer

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Esther

Stayed 3 nights in Sep 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect base for our four night stay in Kyoto, very close to the station and shopping, but very quiet. We would definitely stay again if we returned to the area.
Stayed 4 nights in Aug 2024