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Melati Resort & Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melati Resort & Hotel

Outdoor pool, free pool cabanas, pool umbrellas
Point of interest
Point of interest
Cleanliness standards
Cleanliness standards

Reviews

6.2 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
Jl. Pariwisata Pantai Kuta, Kuta, Lombok, 83573
  • Kuta Beach
    12 min walk
  • Pantai Seger
    15 min walk
  • Serenting and Torok Bare Beach
    16 min drive
  • Lombok (LOP-Lombok Intl.)
    29 min drive

Room options

View all photos for Superior Double or Twin Room, Garden View

Superior Double or Twin Room, Garden View

Superior Double or Twin Room, Garden View

  • 0.9 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

About this property

Melati Resort & Hotel

Adults-only hotel with a full-service spa and free valet parking
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Melati Resort & Hotel offers 15 air-conditioned accommodations with designer toiletries and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets. This Kuta hotel provides complimentary wired and wireless Internet access. Bathrooms include rainfall showerheads and bidets. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Melati Resort & Hotel, you'll be within walking distance of Kuta Beach. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free valet parking, self parking, and extended parking
  • Enjoy international cuisine and garden views while dining at Melati Restaurant
  • To-go breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Onsite recreation includes ski equipment rentals and horse riding/rentals
  • 0.6 mi (1 km) from Kuta Beach and 1.8 mi (2.9 km) from Serenting and Torok Bare Beach
  • Airport, ferry terminal, and cruise terminal shuttle service available for a fee
Melati Resort & Hotel offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at Melati Resort & Hotel. You'll have access to the outdoor pool at a partner property. An area shuttle within 15 meters and an airport shuttle (available 24 hours) are available for a fee. Self parking and valet parking are free.

For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 11:00 AM.
Melati Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 15 metres
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • To-go breakfast available for a fee daily 8:00 AM–11:00 AM: IDR 25000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Melati Restaurant

Things to do

  • Access to nearby outdoor pool
  • Boat tours
  • Ecotours
  • Fishing
  • Full-service spa
  • Horse riding/hire
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Ski equipment hire
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Memory-foam mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Towels

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: IDR 300000

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melati Resort & Hotel

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.
  • Rollaway/extra beds are available for IDR 150000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: IDR 150000.00
  • New Year's Eve (31 December) Gala Dinner per adult: IDR 150000.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately IDR 25000 per person
  • Airport shuttle fee: IDR 200000 per vehicle (one-way)
  • Late check-out fee: IDR 300000 (subject to availability)
  • Rollaway bed fee: IDR 150000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Melati Resort & Hotel offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 12 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Melati Resort Hotel Kuta
Melati Resort Hotel
Melati Kuta
Melati Resort & Hotel Kuta
Melati Resort & Hotel Hotel
Melati Resort & Hotel Hotel Kuta

Melati Resort & Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 4 out of 46 reviews" "
Rating 8 - Good. 15 out of 46 reviews" "
Rating 6 - Okay. 14 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 8 out of 46 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid too much but had a good time
We were initially a little disappointed by the location of the hotel - which is on a main road and about ten minutes walk from the beach. There were other cheaper hotels closer to the beach which we hadn't found on the internet (but most of them didn't serve alcohol) - indeed we suspect we paid about double what we would have paid if we had booked locally for this hotel. However the hotel staff were great and we ended up having a really enjoyable few days - staff were very friendly and helpful. Location proved to be good because the hotel was on the main road so gave easy access to all the local restaurants, ATMs, supermarkets, etc.. We ended up getting mopeds and travelling to other beaches which were better than the local one. The rooms had a safe (but this wasn't attached to anything) and like most hotels in this part of the world there was only cold water in the shower.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for!
Cheap but bedding and bathroom needs major attention

10/10 Excellent

Peter H, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like being in our own resort.
Loved the place. The staff are fantastic. It wasn't busy due to not being in busy season. The staff called us by name, we felt like family. If you are the type that doesn't want interaction you can have that too. The included breakfast was excellent as was the meals overall. We had the best room which was huge and right in front of the pool. You can rent a motorbike for A$6 per day. Airport transfer is available at A$15 each way which is quite fair as it is about 25 minutes from airport to Kuta, Lombok. Well worth the price. We will stay there again. They are building a new wing of rooms and doing renovations so it will only get better. Don't worry, The renovations are not getting in the way of a great stay.

6/10 Okay

Brad

Liked: Room comfort
Nice pool that wasn't working....

6/10 Okay

Rebecca

Disliked: Cleanliness, room comfort
Was ok but not clean
The Room was full of ants. They were everywhere.

8/10 Good

stephany , Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kuta, lombok
Close to main street, restaurants and bars and activities. Hotel staff, especially Mimi, is awesome, so accommodating, our shower had an awful smell that lasted for a day. Smelled like urine. The grounds were quiet, peaceful, clean.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid.
Expensive. Other similar and better places in area are better priced. We stayed only 2 nights because we had paid online with no refunds. While some staff were wonderful and polite. A lot were VERY rude and made us really uncomfortable about leaving any items in hotel. On arrival, no working air conditioning. Changed rooms. Toilet not working, backing up, long wait to be fixed. Pool area old, run down. Hot pool, uncomfortable. When leaving, we went to pay 5 hours EARLY. hotel machine not working, we wanted to surf and said we would return to pay. informed staff we would be changing, and down at next hotel, we would return to try machine in a few hours. Staff followed us, harassing us and our driver and continued to harass our next hotel staff. Informed manager of the HORRIBLE behaviour of staff. he didnt care. Do NOT stay here. our worst stay of southeast asia so far.

6/10 Okay

Ho, Malaysia

Just fair
just fair,we booked superior room,there are one bathroom and one toilet in a room,and wash basin is outside the toilet, so no fight in the morning. Room and furniture look old but was clean and comfort. Hotel facilities look old also. Swimming pool look bit dirty, but i saw two kids used it everyday and from day to night,they bring their toys together and i can hear them laugh when i locked myself in the room, so i don't know but i didn't swim. Wifi was very bad and always can't connected, we have to call to reception and ask them to restart or repair their server for few times per day. Breakfast was in single serving, less choice, taste not good and very salty.You get what you pay.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Run Down - Overpriced!
We were in Lombok for our honeymoon and booked to stay in this hotel for 2 nights. At £30 a night, we were not expecting a 5* experience, however we were still very disappointed. The hotel is VERY rough around the edges, dirty, mouldy and very badly maintained. The pool didn't look clean and had a large unfinished edge (like a trench) and the few seats there were around the pool were gross, not to mention the seriously mouldy parasols. We booked a king size suite and paid online. We were shown to a room with two twin beds, that certainly didn't resemble a 'suite'. When we asked about it, the man simply said 'sorry no king available'. Well this would be okay if we had walked in off the street, but when we have already booked and paid for something, that is what you expect to get. We let it go, it wasn't a big deal. The bathroom smelt awful, like old toilet and really stinky drain. It wasn't clean, there was hair stuck to the walls by the shower and we had to keep the extractor fan on and the door shut to try and reduce the putrid smell in the room. Breakfast was poor to average. The only good part was they managed to get us a moped to rent and booked us a car to get back to Senggigi. For the price of this place, you'd be much better off in a little homestay somewhere!

6/10 Okay

AHMAD FAQIH SADIQ

Liked: Staff & service, room comfort

10/10 Excellent

Niall, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay!
We really enjoyed our stay at Melati. So much so that we left to go somewhere else and came back again! The hotel is very handy for restaurants and bars, the staff are very friendly and helpful and the room was big and cleaned every day. Bed very comfortable! We hired scooters which the hotel staff sorted for us and they also arranged to pick us up and drop us off at the airport (for a charge). There was building work going on next door while we were there but it didn't bother us and the hotel is very quiet and peaceful. Would definitely return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with helpful staff
Staff were helpful and pleasant. A basic nice hotel

6/10 Okay

evan, melbourne

comfortable
comfortable,,close to all things.

8/10 Good

Joseph, Oxnard,Ca

Liked: Staff & service
A week in Bali
This hotel has all the appearances of a 5 star hotel,However it is not up to those standards,but is a rather good stay for the money. The location is good for walking to several places,the beach is a 10 minute walk,several good restaurants in the vicinity.A major shopping mall is only a short walk away also.The staff is very friendly and eager to help. One drawback was a rather poor wi fi service,not available in the rooms,worked so so in the lobby and was listed as available in one of the pool areas. I will stay here again on my next trip,as i consider it value for the money spent.

8/10 Good

Adrian, Albany, Western Australia.

Liked: Cleanliness, staff & service, room comfort
Nice lower-end resort.
I enjoyed my stay, staff are very friendly and helpful. I think this hotel is a good niche between super-expensive resorts such as the Novatel and basic, backpacker places. Cant talk about the food as I only ever ate breakfast there- but please note the included continental breakfast is very basic, coffee, juice and toast. Bottled water was included and restocked every day which is always welcome. The location is somewhat inconvenient if you are going to spend most of your time at the beach, but nothing a scooter won't fix if you have experience with them (the hotel hires them out at additional, but modest cost) or are feeling brave to learn. The place seemed quite new and my room was improved as I stayed, a soap-dish in the shower appeared while I was away fro the day, as did an air-freshener unit a few days later. Hopefully in the future they will add more comfortable banana lounges at the pool, and lightening.

6/10 Okay

RACHAEL, melbourne

Liked: Cleanliness, staff & service, room comfort
Overpriced but staff are fabulous
Firtsly, I would have to say that at 36aud per night I was expecting a lot more from this hotel. There are much cheaper homestays that you can book on arrival.It is clean and comfortable but has no atmosphere, the rooms are very plain as is the hotel itself. Didn't use the pool although it did look very clean and inviting. The breakfasts are very average and nothing to write home about. What I was so impressed with was the staff, they always went out of their way to assist. One staff member in particular, I believe his name was Arwan,really went above and beyond. I was attempting to hire a scooter which he was giving me lessons on, but after lacking the confidence for a small fee I paid him to accompany me instead as he took me to the local beaches and village. His professionalism and desire for me to have a great holiday really made my trip. Lastly, as a word of warning, if you need to book ferrys etc I would recommend doing this at the hotel, as I purchased from 'Bobby' across the rd (and apparently a brother to one of the staff members) and was left stranded after my ferry with no transfer waiting, and had to pay another 2 times to get back to Bali.

8/10 Good

danien, b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hostel the room is beautiful The only problem is the swimming pool but actually if you go in kuta to stay in your hostel its a big mistak because close to kuta are the most beautiful beaches I never see

6/10 Okay

Camilla Funch

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Run down but good location
The location is good on a street with many great restaurants and close to attractions. The staff is super friendly and the rooms are ok, although very run down. For instance the toilet seat was broken with sharp plastic splinters in it, the pool was not clean and the water not replaced. The hotel needs to be renovated but if you just need a place to sleep at night, it is ok because of the location and staff.
Stayed 4 nights in Dec 2017

2/10 Terrible

Nils , Cologne, Germany

Disliked: Cleanliness, property conditions & facilities, room comfort
Renovierungsbedürftig
In die Jahre gekommendes Hotel, das rundum renovierungsbedürftig ist. Das Badezimmer war eine Zumutung, die Toilette stank, Wasserversorgung nicht immer gewährleistet. Der Pool war außer Betrieb, moosiges Wasser begrüßte uns jeden Morgen. Einen Preisnachlass gab es natürlich nicht. Das Frühstück war akzeptabel, schlicht und einfach. Das einzig positive waren die an und für sich freundlichen Mitarbeiter, die den schlechten Gesamteindruck jedoch auch nicht ändern konnten. Insgesamt alles andere als empfehlenswert!
Stayed 3 nights in Aug 2017

8/10 Good

Clarence, Good location near restaurants and surfshops.

Liked: Cleanliness, staff & service, room comfort
Clean rooms and friendly staff
Good hotel in a good location in Kuta. The are severeal good restaurants in the area and it was a perfect place for us to stay for exploring Lombok and the surrounding beaches. The room was cleaned everyday and the staff was very friendly and helpful. The breakfast included offered different options and we were more than satisfied. There seemed to be som problem with the cleaning of the pool so we didn't use it. But overall we enjoyed our stay and it filled our purpose. We extended our stay. We also rented motorbikes and had no hassle with it.

6/10 Okay

Manuel

Disliked: Room comfort
Normal en estos lugares
Calidad precio justito, el personal muy amable y correcto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katastrophe! Nicht buchen!
In allen Zimmer tropfte Schimmel von der Decke, moderiger Geruch, widerliches "Bad" ohne Fenster oder Lüftung. Selbst für den relativ geringen Preis eine absolute Frechheit! In der Umgebung gibt es viele günstige und saubere Homestays. Wir haben obwohl wir schon im Voraus bezahlt hatten (Fehler!) nicht dort übernachtet. Hotel-Team nicht einsichtig und völlig überfordert.

6/10 Okay

Karina Bieler

Liked: Staff & service
Disliked: Cleanliness
Ok
Fint til en backpacker, som trængte til sit eget værelse.