Along with 2 restaurants, this hotel has a snack bar/deli and a sauna. Free WiFi in public areas, free self parking, and free train station drop-off are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
New Akan Hotel offers 370 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.
Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Kushiro hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at New Akan Hotel, you're just a quick walk from Lake Akan. Free WiFi in public areas, free self parking, and free train station drop-off service are available.
Free WiFi
Free self parking
Enjoy a bite to eat at one of the 2 restaurants
Buffet breakfast served daily for a fee
Amenities include a meeting room, laundry facilities, and a multilingual staff
Onsite recreation includes hot springs and a sauna
Just a 5-minute walk from Akankohan Eco Museum Center and 6 minutes by foot from Lake Akan
Free train station drop-off shuttle service
There are 2 restaurants on site, along with a snack bar/deli. Public spaces have free WiFi. New Akan Hotel offers its guests hot springs and a sauna. A vending machine, an arcade/game room, and multilingual staff are also featured at New Akan Hotel. Self parking is free.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 8:30 AM.
Felice - This buffet restaurant serves breakfast and dinner.
Languages
Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Free train station drop-off shuttle
Food and drink
Buffet breakfast available for a fee daily 7:00 AM–8:30 AM
2 restaurants
Restaurants on site
Felice
Things to do
Arcade/games room
Hot springs
Sauna
Family friendly
Arcade/games room
Laundry facilities
Fridge
Snack bar/deli
Conveniences
Banquet hall
Lift
Vending machine
Guest services
24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Business services
A meeting room
Outdoors
Garden
Spa
Indoor mineral hot springs (onsen)
Massages
Outdoor mineral hot springs (onsen)
Separate men/women areas in public bath
Yukata (Japanese robe)
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Room amenities
Bedroom
Air conditioning
Bed sheets
Bathroom
Dressing gowns
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Entertainment
Flat-screen TV
Food and drink
Coffee/tea maker
Fridge
More
Desk
Safe
Slippers
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
New Akan Hotel offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
We should mention
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Property is also known as
Akan Hotel
New Akan
New Akan Hotel
New Akan Hotel Kushiro, Japan - Hokkaido
New Akan Hotel Kushiro
New Akan Kushiro
New Akan Hotel Hotel
New Akan Hotel Kushiro
New Akan Hotel Hotel Kushiro
New Akan Hotel Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 48 out of 150 reviews" "
10 - Excellent
48
Rating 8 - Good. 65 out of 150 reviews" "
8 - Good
65
Rating 6 - Okay. 26 out of 150 reviews" "
6 - Okay
26
Rating 4 - Poor. 8 out of 150 reviews" "
4 - Poor
8
Rating 2 - Terrible. 3 out of 150 reviews" "
2 - Terrible
3
7.6/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Jean-Marc
16 Feb 2022
Jean-Marc
Stayed 1 night in Feb 2022
6/10 Okay
SHIRO
18 Sept 2021
Liked: Staff & service, room comfort
Food is good, the roof top bath is terrible.
Everything is good except the roof top bath… that was really disappointing. You should not be deceived by the picture….
Some rooms are a bit dated and wifi was weak. Small bathroom given size of room but beautiful views, nice service and great breakfast and dinner buffet (plenty of choices).
Ranson
Stayed 2 nights in Aug 2021
8/10 Good
Verified traveller
Travelled with group
29 Aug 2021
Liked: Cleanliness, staff & service, room comfort
Beautiful views, but antiquated facilities
The hotel is conveniently located on the site of Lake Akan, and our room had a stunning view of the lake. However, overall the room was very old-fashioned - we wondered if it had been renovated since the hotel opened - and it has the tiniest bathroom I have ever seen in Japan. It is so tiny that is difficult to use the toilets comfortably, and some visitors may have problems entering the bathroom.
The hotel "upgraded" the toilets by adding a Washlet seat system, but the seat is too big for the old-fashioned toilet bowl and makes the space seem even smaller.
Be careful when using the bathtub, as the bathroom floor flooded easily.
The dinner and breakfast buffets offered a wide variety of good food with a nice view of the lake. It is a pity, however, that the breakfast buffet only offers margarine, especially since Hokkaido is a great producer of butter.
Check-in was fast, efficient and courteously done; staff friendly. Room size is big, bed & toilet clean; the shower curtains however, ave a 'smelly' odour and they were one or two hooks missing and felt 'mouldy'. The decor needs an upgrade overall from the room, lobby to the common areas. Book with a good view of the lake (Lake Akan) and Mt. Oakan. Quite central located in this resort area, and if you drive, easy access to the other lakes like Kussharo and Musho as well as other nice observation points for wonderful views of the lakes and surrounding area. The breakfast and dinner restaurant area is huge and can be busy during peak hours. There is a wide selection of western and local food; they are replenished regularly. The onsen is worth a visit and open almost 24 hours.
Buffet breakfast & dinner were good with lots of variety. The outdoor onsen has excellent view of lake akan. Smelt fishing at lake Akan was excellent and reasonably price compare to other places. Firework was better here compared to other places in Hokkaido. Hot beverages and simple snacks were served during check in.
Pillows very hard.
Hotel is in a run down condition, wallpaper falling off, bathroom inside the room had stains everywhere including on the sink and basin. Towel had stains.
Dinner and breakfast included was buffet style and overall the quality and taste was below average. It seemed like the restaurant could not cope with the influx of customers and food was mostly empty. Felt like it was a war zone. Customers kept having to tell staff that food were empty. No table service, used plates piled as there were insufficient staff to take away used plates. Also we stayed for 2 nights and the buffet food was exactly the same for breakfast and dinner.
On the other hand, the lake view in the Japanese tatami room was excellent, best view for the Snow Festival fireworks. Rooftop pool is nice, women's onsen is spacious and has a sauna. Hotel has a minivan driver service to drive you to the car park
Not impress by the hotel 70’s decor. Overall badly needed a facelift on its facility, decor and room.
Our room is on second floor near the restaurant. The room is full of tapayaki smell when night service ended. Not impressed by hotel buffet, too crowded with many tour groups. Don’t both to go Onsen.
Nice environment. Room needed some renovation. However, the spread at buffet dinner and breakfast was great and good Japanese standard.
Verified traveller
Stayed 1 night in Sep 2018
6/10 Okay
Dan
20 Jul 2018
Good buffet dinner and breakfast.
Paid extra for a room with lake view instead, was given a room facing the lake but with no view as the window area is blocked by a huge full branch tree. Very dissappointed not able to enjoy the beautiful sun-set view of the beautiful lake.
Our room was the largest I had ever seen in a Japanese hotel. In addition to the comfortable pair of "twin" beds (which were larger than American twin beds) pushed together, there was a large futon set against a large bay window, so we could relax and enjoy a fantastic view of Lake Akan. The breakfast and dinner buffets included in our room fee provided a broad selection of japanese and western style dishes that were delicious. There was a spa on the roof of the hotel that included two jacuzzies (sp?) and one huge warm pool with semi-submerged lounge chairs. We could lay on the chairs and look up at the stars or enjoy colored light sculptures. Even though there were about two tour bus groups in the hotel, our room and the spa were quiet.
Hotel is well located on the lake. The lobby area is very dated; feels like a 1980's hotel. We had rooms in the Shangri-La wing, which appear to have been recently and very tastefully renovated. They were much more spacious than other hotels in which we stayed in Hokkaido and had beautiful views of the lake. The bathrooms, however, were tiny.
The buffet dinner and breakfast were served in the restaurant off the lobby area. I have never seen this many people at a buffet. There appear to have been quite a few tour groups in the hotel. Although it was crowded, with extraordinarily long lines, everything was calm and everybody was extremely polite. Although very few staff spoke a word of English, they were extremely helpful.
Anna
Stayed 1 night in Aug 2017
6/10 Okay
Sally, Melbourne
24 Jun 2017
Nice rooftop onsen and spa
We stayed for three nights. Large groups checked in and out of this hotel everyday during our stay. Buffet breakfast and dinner are very crowded. The hotel is right in front of the lake and nice rooftop onsen has spectacular view.
The hotel was right by the Lake Akan with excellent public bath and rooftop hot pool. However, you can tell the hotel hasn't been renovated and probably can use an upgrade. The buffet at the hotel provides plenty of options, but the quality kind of hit and miss.
Room size is reasonable n stay is comfortable. Breakfast n dinner is good. Liked the outdoor onsen on the rooftop (swimwear is compulsory). Disadvantaged that no access to Internet in the room except at lobby. Small town n nothing much to do.
Lovely place and great hotel. Don't miss the Onsen
The hotel is great and our family room with view to the lake just perfect. We reserved dinner and had breakfast as well. Both were extraordinary and up to the expectations of my Singaporean family. Which means a lot!
Onsen was the plus and location is just perfect.Really recomended.
Some of the staff (frontal desk upon check-in) were not very friendly or a bit "dry" I would say. However I think it might have been a language barrier issue.
Our family stayed for two nights. The lake view Japanese style room is great. Spacious and clean. Staff service is friendly. Only that the buffet dinner and breakfast were crowded because many tourist groups stayed here. Hot spring is good. Especially the swimming pool on roof top, enjoy the open space and Lake Akan to the fullest. A pleasant stay.
Although the rooms were not up to par with the food and location, it was an ok stay. The front desk people were not the most cordial or friendly. It went beyond a language deficiency. Our nonsmoking room, while clean, had a big wet spot in the carpet, but because there were no other nonsmoking rooms, we opted to keep the room as we did not want to spend the night in a smelly room. There was no air conditioning, so we spent the night with the windows all open to flies and noise. The dinner and breakast buffets and the view of the lake make up for the negatives based on the price we paid.