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Sunbow Suites

4.0 star property

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Photo gallery for Sunbow Suites

Signature Suite, 2 Bedrooms, Tower
Fountain
Premier Suite, Tower | Living area
City view
Deluxe Suite, Tower | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Parking available
  • Housekeeping
  • Gym

Explore the area

Map
1 Jalan Imbi, Berjaya Times Square, Kuala Lumpur, 55100
  • Berjaya Times Square
    ‪2 min walk‬
  • Pavilion Kuala Lumpur
    ‪12 min walk‬
  • Petronas Twin Towers
    ‪4 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Suite, Tower

Deluxe Suite, Tower

Deluxe Suite, Tower

  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, City View, Tower

Family Suite, City View, Tower

Family Suite, City View, Tower

  • 65 sq m
  • City view
  • Sleeps 8
  • 2 Large Twin Beds and 1 King Bed

View all photos for Signature Suite, 2 Bedrooms, Tower

Signature Suite, 2 Bedrooms, Tower

Signature Suite, 2 Bedrooms, Tower

  • 102.0 sq m
  • City view
  • Sleeps 10
  • 2 King Beds

View all photos for Premier Suite, Tower

Premier Suite, Tower

Premier Suite, Tower

  • 60 sq m
  • City view
  • Sleeps 8
  • 2 King Beds

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About this property

Sunbow Suites

Family-friendly hotel with 20 restaurants connected to a shopping center in Kuala Lumpur
This hotel features 20 restaurants, 3 outdoor pools, and a full-service spa. Other amenities include a nightclub, a health club, and a bar/lounge. Housekeeping is available on request.
Sunbow Suites offers 20 air-conditioned accommodations with minibars and complimentary bottled water. Pillowtop beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor tennis court and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
With your stay at Sunbow Suites, you're connected to a shopping center and just a quick walk from Berjaya Times Square. Features include 3 outdoor pools, 20 restaurants, and 20 coffee shops/cafes.
  • Free WiFi (speed: 25+ Mbps)
  • Drinking and dining options include 20 restaurants, 20 coffee shops/cafes, a poolside bar, and a bar/lounge
  • Valet parking and self parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an indoor tennis court, a gym, and a steam room
  • Steps from Berjaya Times Square and 12 minutes by foot from Pavilion Kuala Lumpur
  • Airport, train station, and bus station shuttle service available for a fee
Sunbow Suites offers its guests a full-service spa, 3 outdoor swimming pools, an indoor tennis court, and a health club. There are 20 restaurants and 20 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 18794 square feet (1746 square meters) and includes a conference center. A children's pool, a nightclub, and a sauna are also featured at the family-friendly Sunbow Suites. An airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Kuala Lumpur hotel.

Sunbow Suites has 20 restaurants on site.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (MYR 5 per day)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:00 PM
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Secured parking on site (MYR 15 per day)
  • Secured, covered valet parking on site (MYR 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 20 coffee shops/cafes
  • 20 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Bowling alley
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Karaoke
  • Nightclub
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping centre
  • Steam room
  • Table tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Bowling alley
  • Children's pool
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre (18,794 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out (exact amount varies)

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 60 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 150 per vehicle (one-way, maximum occupancy 4)
  • Secured self parking fee: MYR 15 per day
  • Covered valet parking fee: MYR 20 per day
  • Nearby parking fee: MYR 5 per day (131 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 2:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property is professionally cleaned
Sunbow Suites offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out (exact amount varies).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sunbow Suites @ Times Square Kuala Lumpur Apartment
Sunbow Suites @ Times Square Apartment
Sunbow Suites @ Times Square
Sunbow Suites Times Square
Sunbow Suites Hotel
Sunbow Suites Kuala Lumpur
Sunbow Suites Hotel Kuala Lumpur
Sunbow Suites @ Times Square Kuala Lumpur

Sunbow Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 135 reviews
Rating 8 - Good. 45 out of 135 reviews
Rating 6 - Okay. 15 out of 135 reviews
Rating 4 - Poor. 5 out of 135 reviews
Rating 2 - Terrible. 3 out of 135 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Fen

Travelled with family
Liked: Staff & service
Interior Bed - average Cleanliness -average Bathroom - drainage system not good As this is a very old property and the maintenance is not very consistent. In other words,you get what you pay for. Exterior Security -good The security guards who work there is very attentive. Responsive of property person - good Location - very accessible to Bukit Bintang shopping
Stayed 2 nights in Dec 2024

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
5 days Kuala Lumpur sightseeing.
Stayed 4 nights in Dec 2024

6/10 Okay

Atheer

Travelled with family
Not the best
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Raza was great. Easy check in. Beautiful pool. Would definitely stay again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for an Amazing Stay my Fiance was satisfied
Stayed 4 nights in Aug 2024

6/10 Okay

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Outdated interior, overpriced, irregular cleaning service, miniscule fridge, kitchenette only had microwave, television signal kept dropping out
Stayed 6 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service- clean- big bathtub. Loved the mattress
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Mr Raza was very a helpful and accommodating to our requests. would recommend and would stay again
Stayed 4 nights in Jul 2023

10/10 Excellent

Muhammad Husni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I go solo and i felt safe and satisfied with the people around me
Stayed 2 nights in Aug 2022

6/10 Okay

NOR GCA

Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

4/10 Poor

Hafifi

Travelled with family
Disliked: Staff & service, property conditions & facilities
basic coffee not available when ask. cleanliness of mirror so bad. leakage of toilet and ponding water.
Stayed 1 night in Nov 2021

6/10 Okay

Murzaieda

Business traveller, Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2020

8/10 Good

Azze, Tambunan Sabah

Travelled with group
Liked: Cleanliness, staff & service
I like stay there because its very convenient. Not far from lrt station and shopping malls. Will be repeat staying there if I happen to KL again.... very recommend
Stayed 5 nights in Sep 2020

8/10 Good

Yee Kang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Service is fast and the person in charge was very polite. Only thing is our bath tub had a little rust. So can’t take hot bath.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Nabila, Johore, Malaysia

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Very helpful host. Nice, clean and spacious room..
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kai
Comfortable with convenient shopping around.
Stayed 1 night in Feb 2020

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything... but needs a reception desk
Located close to central KL, monorail station adjoins building, walking distance to hundreds of shops and restaurants. Service - is part of Berjaya Hotel complex, but the apartment wing has no reception desk. The manager contacted us before arrival to arrange a meeting place, and is happy to store bags after checkout. A large deposit (200RM) for the access card is required to be paid in cash on arrival - credit card would be better, as you get cash back when you are leaving, which is not always convenient Accommodation - very comfortable, recently refusbished. Room is spacious, with lounge and table/chairs for meals if you want to self cater... but there's no need as it is above a shopping mall with food court and supermarket. Kitchen is basic, but adequate for short stays (inclusion of a toaster and washing machine would be good - there's plenty of room for a washing machine... the room doesn't need 2 vanity areas) Wi-fi - included, strong signal Summary - recommended, but the ability to use hotel reception for communications would greatly improve it's attractiveness.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location , easy to explore the City, shops, restaurants and transport just few meters away. Walking distance to Petrona Towers. Swimming pool handy after long day. Angeline was very helpful . Recommended, especially if you have limited time to explore the City.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Water was very rusty. Just my luck went there during up grading.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greater by Angeline, what a lovely lady. Communication has been fantastic. The room was very clean and the WiFi was great. I would happily stay there again
Stayed 1 night in Feb 2020

10/10 Excellent

NeilL, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located for dining and transport. Most tours will pickup and drop off at the centre making it easy for day trips. Great shopping complex in the centre with a supermarket and lots of food outlets and shopping. Our host, Angeline was prompt and extremely efficient and made us feel most welcome. She made contact via SMS prior to our arrival and was waiting for us when we arrived from the airport. She also arranged our return transfers and made our visit very easy and enjoyable. Thank you.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good! Recommended.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great location, nice and comfort place to stay... Host is super helpful and nice. Will book again next time. Thanks
Stayed 3 nights in Jan 2020