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Portal House Apartments

3.0 star property

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Photo gallery for Portal House Apartments

Garden
Deluxe Apartment | Private kitchen
Superior Apartment | Living area
Family Room
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Royal Road
    ‪1 min walk‬
  • Main Market Square
    ‪3 min walk‬
  • St. Mary's Basilica
    ‪4 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪28 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 21 sq m
  • Studio
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Senior Apartment

Senior Apartment | Living area

Senior Apartment

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Junior Apartment

Premium bedding, minibar, in-room safe, desk

Junior Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Similar properties

Reception

Amber Design Residence

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
4.9 out of 5, Exceptional, (1003)
The price is €173
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Amber Design Residence

About this property

Portal House Apartments

Apartment with kitchenette, steps from Royal Road
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Each apartment features a kitchenette with a microwave, plus free WiFi and an LCD TV with satellite channels. Comforts include premium bedding and a pillow menu, and also available are a minibar and a rainfall shower. The bathroom is shared and housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Accommodations at this 3-star aparthotel have kitchenettes with microwaves and coffee/tea makers. Guests have access to shared bathrooms. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.
Our customers tell us they can't get enough of the helpful staff at Portal House Apartments. During your stay, you're just a quick walk from Royal Road. Features include free breakfast and free WiFi in public areas, plus a roundtrip airport shuttle (surcharge). This comfortable aparthotel has 20 apartments. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, an LCD TV, and a microwave
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Royal Road and 3 minutes by foot from Main Market Square
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. Event space at this aparthotel measures 377 square feet (35 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and a garden are also featured at Portal House Apartments.

This 3-star Kraków aparthotel is smoke free.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Languages

English, Polish

Property amenities

Pool/Spa

  • Massages
  • Spa services
  • Hot stone massages
  • Sports massages
  • Deep-tissue massages

Internet

  • Free Wi-Fi, with a speed of 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transport

  • Off-site parking within 820 ft (PLN 100 per day); booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay for free (see details)
  • High chair
  • Travel cot

Kitchenette

  • Fridge (mini)
  • Microwave
  • Coffee/tea maker
  • Cleaning supplies
  • Electric kettle

Dining

  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Minibar

Bedrooms

  • Premium bedding
  • Pillow menu
  • Bed sheets provided

Bathrooms

  • Shared bathroom
  • Shower
  • Rainfall shower head
  • Shampoo
  • Toilet paper
  • Towels provided
  • Soap
  • Hairdryer

Entertainment

  • 32-inch LCD TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (377 square feet)

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • In-room massages
  • Free bottled water

Location highlights

  • Near a train station
  • In the city centre
  • In the historical district
  • Near outlet shopping

Things to do

  • Bike rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 rooms
  • Eco-friendly cleaning products provided

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Portal House Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 1:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Portal House Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 76 out of 92 reviews
Rating 8 - Good. 14 out of 92 reviews
Rating 6 - Okay. 1 out of 92 reviews
Rating 4 - Poor. 0 out of 92 reviews
Rating 2 - Terrible. 1 out of 92 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment with all amenities. Great breakfast. Great service from staff. Stayed for 6 nights. Will be back. In misdle old toqn.
Stayed 5 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! A 10min walk to the main train/bus stations and Galeria Krakowska. The main square is minutes away, lots of small grocery stores,bars,and restaurants nearby. The room was clean,cosy,spacious and well equipped. Staff was friendly and professional, breakfast was yummy and varied. I'd definitely come back!
Stayed 1 night in Nov 2024

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a perfect location for sightseeing. Only a 3/4 minute walk to the main square. Apartments were extremely clean & spacious. Breakfast was lovely too. Would highly recommend staying here
Stayed 3 nights in Oct 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property. Easily accessible by foot and public transport. Close to many attractions. Staff were friendly and helpful. Breakfast was good quality. Highly recommend this hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The apartment had been renovated to a very high standard, we were very happy with our stay, and with the kind staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Very good location. Short walk from train and bus station. Very helpful front desk staff.
Stayed 4 nights in Oct 2024

8/10 Good

Danielle

Liked: Cleanliness, room comfort
great location
The Portal House Apartments are so conveniently located in the historic district. Within walking to most places I wished to go. Staff was very helpful and friendly. The only reason for 4, not 5 star rating is that even with an elevator, there were many steps to navigate to get to your room and with heavy luggage, not as easy. My fault, I know for having so much stuff. Breakfast was very nice, Room was comfortable, shower nice and big. Good storage. Clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, room comfort
Brilliant service, location and space
Stayed 2 nights in Sep 2024

10/10 Excellent

Krzysztof

Liked: Cleanliness, property conditions & facilities
Location was great. Room was spacious and nice. Mattress was a bit hard. Street got a bit noisy, but that seemed like a rare event - a room facing the courtyard wouldn’t have had the issue.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Carole

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Marit

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
We had a wonderful stay at the Portal apartements, much thanks to Rosa and her very good piece of advice on Kraków.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment. Very clean and comfortable. All staff were very friendly and accommodating. Breakfast was included and offered an exceptional choice of hot and cold food, including fruit, pastries, meat and eggs and much more. The apartment is a 2 minute walk from Krakow old town square but positioned in a quiet side street. We will definitely return.
Stayed 5 nights in Sep 2024

8/10 Good

Eva Elisabeth

Travelled with group
Liked: Room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, room comfort
Long weekend vacation.
The hotel is in an excellent location to the main old town square. The staff are very friendly and made our stay a very good one. The hotel rooms are of a very clean high standard. I would definitely stay here again if I return to Krakow in the future. Kind regards Stephen.
Stayed 5 nights in Sep 2024

10/10 Excellent

paulina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Super nice, kind and professional staff, awesome location (literally the next block over from the main square). The breakfast is awesome. Only downside is there is no parking but you can park at a nearby hotel (0.3 miles away) which costs 90 złote per 24 hours. Not bad. I’d highly recommend this place.
Stayed 1 night in Sep 2024

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, room comfort
Central location, friendly and helpful staff and the breakfast was really yummy
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, room comfort
Staff very helpful
Apartment was beautiful
Stayed 4 nights in Sep 2024

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were super friendly and helpful Great breakfast. They even made us a packed breakfast when we had an early tour and again when we had an early checkout. So much food Nice comfortable apartment Would stay here again
Stayed 3 nights in Aug 2024

10/10 Excellent

Mariusz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the better places i stayed at . No complaints whatsoever .
Stayed 2 nights in Sep 2024

10/10 Excellent

Taewan

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Monika

Travelled with family
Stayed 1 night in Aug 2024