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Novotel Krakow Centrum

4.0 star property

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Sauna, body treatments, hot stone massages, body scrubs, facials
Daily buffet breakfast (PLN 80 per person)
Property amenity
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Room service
  • Parking available

Explore the area

Map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105
  • Dragon's Den
    ‪9 min walk‬
  • Royal Road
    ‪10 min walk‬
  • National Museum
    ‪10 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪19 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

AC Hotel by Marriott Krakow

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (416)
The price is €99
for 1 room
includes taxes & fees
17 Mar - 18 Mar
AC Hotel by Marriott Krakow

About this property

Novotel Krakow Centrum

Family-friendly hotel with a marina and a full-service spa
A marina, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge. Housekeeping is available on request.
Novotel Krakow Centrum offers 198 accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Novotel Krakow Centrum. During your stay, you're just a quick walk from Royal Road. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Novo Square
  • Buffet breakfast served weekends for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, facials, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of National Museum and Wawel Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Novotel Krakow Centrum offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1572 square feet (146 square meters) and includes a conference center. A fitness center, a sauna, and a library are also featured at the family-friendly Novotel Krakow Centrum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 11:00 AM.
Novo Square - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (PLN 80 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–11:00 AM: PLN 80 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Novo Square

Things to do

  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Canoeing
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Playground
  • Sauna
  • Scooter/moped hire
  • Steam room

Family friendly

  • Arcade/games room
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1572 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Marina on site
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Hypo-allergenic bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 60 per accommodation, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 80 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Krakow Centrum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Novotel Krakow Centrum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1002 reviews
Rating 8 - Good. 336 out of 1002 reviews
Rating 6 - Okay. 63 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 7 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, no issues
Stayed 2 nights in Nov 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and lobby stylishly decorated, shame it's let down slightly by the amenities but it looked like they were being upgraded so perhaps they we just stayed there at the wrong time, didn't appear to match the rest of the hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Raquel Argente

Travelled with family
Liked: Cleanliness, amenities
I loved the hotel and how easy is to access all the facilities such as pool restaurant etc The place is just fantastic, the staff super helpful The jacuzzi, sauna and pool a super bonus specially if you travel with children . The food at the hotel is exquisite, breakfast has got a massive variety I have never seen before. Close to the main landmarks and only short distance to the main square Only negative thing, if any, the building outside the hotel but not a big bother in all honesty
Stayed 7 nights in Nov 2024

10/10 Excellent

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, amazing breakfast
Stayed 3 nights in Oct 2024

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, walk to restaurants and take always. Main square walk too. Taxis cheap. Hotel clean, friendly staff, talk English.
Stayed 4 nights in Oct 2024

4/10 Poor

Donna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was uncomfortably hot and the air con didn’t work properly. Roadworks outside started at 6am and were noisy. House keeping came at 2:30 pm one day when we were in and then at 9:30 am the next as we were about to leave. We told them we were leaving in 5 minutes and they didn’t return so no housekeeping/clean cups etc in our 3 night stay. We booked it for the pool but this was very deep and the smaller shallow area only suitable for younger children. They had made up a travel cot for our almost 6 year old and we had to ask for sheets and a towel for child. Travel cot stayed in the room the whole time. We would not return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Staff & service
Stayed 7 nights in Oct 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and great location
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Davinder Singh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall stay was ok, average perhaps. Location of hotel is good and that's a plus. Found our room small and the air con loud and ineffective. We had a river side view, but it was tainted by road works immediately outside. Buffet breakfast was small and busy, we often had to chase staff to get items replaced or for glasses etc. Staff were ok, but a little slow and too laid back. We stayed for 3 nights, so the problems were inconvenient... We also had to chase for our room to be cleaned a few times. We did bring this up with management and they did offer us a coupon, but I'd rather of had a more comfortable stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Syaff were pleasant and helpful, hotel and food good, road works start at 520am
Stayed 4 nights in Sep 2024

8/10 Good

Kristina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Major construction on the road in front of the hotel. Taxis and Ubers couldn’t pick up or drop off in front of the hotel. Rooms were very dark. Not enough light. Bathroom needs renovations - looks very used.
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Saving the Earth with "drip showers"
Wonderful hitel, very modern and clean with excellent staff! However its not enjoyable to take a "trickle shower" in the name of the environment. So a 15 minute drizzle is better than a 5 minute normal shower somehow. It didnt save any dolphins, just annoyed the hell out of us each morning. 😅 Next time I see a property with "Green Key" certification, I'll run the other way! Cheers
Stayed 4 nights in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great location easy to walk to the centre
Stayed 2 nights in Sep 2024

10/10 Excellent

Id

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness in the rooms was perfect. Civil works around the hotel was a major negative factor.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

4/10 Poor

Pinhas

Stayed 3 nights in Aug 2024

10/10 Excellent

David, Sunderland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the staff or the property. First class service from the staff and its in an ideal location for central krakow. Excellent hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
The hotel was clean and the staff were polite which are the two main things we look for. As for the facilities, they were adequate. The children enjoyed the pool and games room. I had an injury on our second day of the holiday and staff were quick to respond and extremely helpful in getting me to A&E and even asked over the coming days if i was ok.
Stayed 4 nights in Aug 2024

8/10 Good

Fahad

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There were construction around the hotel which made it difficult to move around Maybe once it’s over the surrounding area will improve
Stayed 1 night in Jul 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the centre and it was a picturesque location by the river. Friendly staff and a nice sized family room with a river view. The AC wasn’t easy to work with and we couldn’t get the room temperature low enough for comfort. The breakfast wasn’t great value for money as it was a bit chaotic in terms of people traffic and food items weren’t quickly replenished…but they were the only real criticisms
Stayed 3 nights in Jul 2024

8/10 Good

Branko, Long Island City

Stayed 1 night in Jul 2024