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Mercure Krakow Stare Miasto (Old Town)

4.0 star property

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Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Front of property
Bar (on property)
Bar (on property)
Classic Twin Room, 2 Single Beds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Pawia 18 B, Kraków, 31154
  • Royal Road
    ‪1 min walk‬
  • Galeria Krakówska
    ‪1 min walk‬
  • Kraków Barbican
    ‪5 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪27 min drive‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Privilege, Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Classic Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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About this property

Mercure Krakow Stare Miasto (Old Town)

Eco-certified Kraków hotel in Kraków City Centre with a fitness center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a conference center, and self parking. Housekeeping is available on request.
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the breakfast at Mercure Krakow Stare Miasto (Old Town). During your stay, you're just a quick walk from Royal Road. Free WiFi in public areas, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the clean accommodations and the location
  • Just a 5-minute walk from Kraków Barbican and 11 minutes by foot from Main Market Square
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square meters) and includes a conference center. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.
Mercure Krakow Stare Miasto (Old Town) has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Polish, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (PLN 120 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: PLN 95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Bike rentals
  • Bike parking
  • Fitness centre
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 60 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 95 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mercure Krakow Stare Miasto (Old Town) offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 773 out of 944 reviews
Rating 8 - Good. 144 out of 944 reviews
Rating 6 - Okay. 20 out of 944 reviews
Rating 4 - Poor. 3 out of 944 reviews
Rating 2 - Terrible. 4 out of 944 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very convenient for railway station, nice clean room, very comfortable bed, very welcoming receptionist, highly recommended.
Stayed 1 night in Nov 2024

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and the staff is great. Location is great with easy access to public transportation. Galleria is across the street too for any shopping needs.
Stayed 1 night in Nov 2024

10/10 Excellent

Chien-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent experience staying at this hotel in Krakow! The front desk personnel was very approachable, professional, and friendly! Room was in great condition, clean and new! Location is great, literally across the road in front of the main station. Would definitely stay here again if we visit Krakow again in the future!
Stayed 4 nights in Oct 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kraków’s Jewel in their crown
We were on a trip to celebrate a birthday. We were greeted by a friendly receptionist, quickly booked in to our fantastic room. Everyone at the hotel were super friendly and helpful. We loved it and will definitely book here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2024

10/10 Excellent

Pairoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Krakow for visiting old town. Across the street from Krakow main train station and few steps from tram stops and walkable to old town. Very good breakfast with selection that we still enjoyed after 4 days stay.
Stayed 4 nights in Sep 2024

2/10 Terrible

Irenia

Stayed 3 nights in Aug 2024

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You must stay here !!!!
Welcoming very friendly and accommodating staff. Great amenities amazing food and funky decor. I would definitely be staying there again when I come back to Krakow!!! Thank you all for making our stay so good!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Nastasya, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great service and convenient clean good looking room
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Skye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and great breakfast.
Stayed 4 nights in Jun 2024

10/10 Excellent

Christian

Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Stayed 3 nights in Aug 2024

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re always good nothing to complain!!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was just a sightseeing trip to Krakow. The location was ideal for this since it was close to the old town and the train station is I wanted to go further out. The hotel is clean and modern. My only complaint was that the modern chairs were not verycomfable. I’m
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Odalys

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Emoyees disrespectful and rude.
This hotel is beautiful and clean but the entire staff needs customer service etiquette and friendly warming communication skills. Very very rude employees with attitude and disrespect. I do not recommend this hotel to Americans.
Stayed 1 night in Jul 2024

8/10 Good

Krzysztof Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Krakow central train station but farther away from Krakow Main Square. Clean and great service from staff
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Thzachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure - Excellent
Excellent place to stay in Krakow
Stayed 2 nights in Jul 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Ajeya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Laura, Telford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very good location. Easy access for transport to energylandia Only bad thing... Day 1 1 minute in I fell badly on the pavement directly outside the hotel and tore the ligaments in my ankle.. Therefore I could barely walk all holiday
Stayed 4 nights in Jul 2024