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Hotel Unicus Palace Old Town - Destigo Hotels

5.0 star property
VIP Access

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Photo gallery for Hotel Unicus Palace Old Town - Destigo Hotels

Interior
Standard Suite
Reception
Deluxe Double Room
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Air conditioning
  • Room service

Explore the area

Map
Slawkowska 13-15, Kraków, Malopolskie, 31-016
  • Main Market Square
    ‪3 min walk‬
  • Town Hall Tower
    ‪4 min walk‬
  • Royal Road
    ‪4 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Suite

Standard Suite

Standard Suite

  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

Superior Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Economy Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

View from property

Betmanowska Main Square Residence Adults Only

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (1008)
The price is €139
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Betmanowska Main Square Residence Adults Only

About this property

Hotel Unicus Palace Old Town - Destigo Hotels

Luxury hotel in Kraków with a 24-hour front desk
Concierge services, dry cleaning, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a porter/bellhop. Change of towels is available on request.
Hotel Unicus Palace Old Town - Destigo Hotels offers 36 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Unicus Palace Old Town - Destigo Hotels, you're just a quick walk from Main Market Square. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute walk from Main Market Square and 4 minutes by foot from Royal Road
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Unicus Palace Old Town - Destigo Hotels, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The luxury Hotel Unicus Palace Old Town - Destigo Hotels also features room service (during limited hours), a porter, and an elevator.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: PLN 99 for adults and PLN 50 for children
  • Room service available

Things to do

  • Art gallery
  • Designer shops
  • Shopping centre

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 3
  • Hand-held shower head
  • Hardwood flooring in room
  • Smooth flooring in room
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 3
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Local meal delivery service
  • Minibar

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Heated floors
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out (exact amount varies)

Access methods

Staffed front desk

Pets

  • Pets: PLN 50 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 150.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 99 for adults and PLN 50 for children
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 150 (one-way)
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Hotel Unicus Palace Old Town - Destigo Hotels offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out (exact amount varies).

Property is also known as

Hotel Unicus Palace
Unicus Palace Old Town
Unicus Old Town Destigo Hotels
Hotel Unicus Palace Old Town Destigo Hotels
Hotel Unicus Palace Old Town - Destigo Hotels Hotel
Hotel Unicus Palace Old Town - Destigo Hotels Kraków
Hotel Unicus Palace Old Town - Destigo Hotels Hotel Kraków

Hotel Unicus Palace Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 79 out of 101 reviews
Rating 8 - Good. 18 out of 101 reviews
Rating 6 - Okay. 1 out of 101 reviews
Rating 4 - Poor. 2 out of 101 reviews
Rating 2 - Terrible. 1 out of 101 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Starting with a very warm welcome at the reception, through professional and very friendly service, and ending with breakfast, which was at the highest level. The room was very luxurious, with a mini bar, with a bathrobe. The bathroom with a free-standing bathtub made the greatest impression. I recommend it.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Stayed 3 nights in Nov 2024

10/10 Excellent

janusz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👏😍👏
Stayed 1 night in Nov 2024

8/10 Good

Kevin

Stayed 4 nights in Oct 2024

10/10 Excellent

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Ewa Wylazlowska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and will come back
Stayed 2 nights in Sep 2024

10/10 Excellent

amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Patti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff, 2 min walk to Main Square, would definitely recommend.
Stayed 3 nights in Sep 2024

10/10 Excellent

Margaret M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Vitaliy

Stayed 1 night in Sep 2024

4/10 Poor

GERALD P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not refund my breakfast. Very inflexible.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alicia

Stayed 2 nights in Sep 2024

10/10 Excellent

Edith

Stayed 1 night in Aug 2024

2/10 Terrible

Dawid

Stayed 2 nights in Aug 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is so lovely in person and very close to the square. The staff was kind and helpful! Super clean room!
Stayed 2 nights in Aug 2024

8/10 Good

Louise, Beckenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern and new hotel with good sized rooms, super comfortable beds and lovely bathrooms.
Stayed 2 nights in Aug 2024

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel as it was a VIP one but very disappointed that we didn’t receive any perks at all!
Stayed 3 nights in Jul 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 3 nights in Jul 2024

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Very comfortable rooms. Nice staff. Be aware that you need a physical credit card to pay the security deposit - they don't accept Google/Apple pay -fortunately I had a physical card with me. There was unfortunately a bit of noise from the street, but I suppose that's to be expected with a busy city centre hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Excellent boutique hotel in the heart of Krakow. The rooms are tastefully decorated and superbly finished. The staff is very friendly, accommodating and helpful! The breakfast offers good selection of salads, meats and etc including a al carte.
Stayed 2 nights in Jul 2024

10/10 Excellent

Laken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024