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Hotel H12

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel H12

Lobby
Lobby
Lobby
Suite
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
ul. Sw. Tomasza, 32, Kraków, 12, 31-014
  • Royal Road
    1 min walk
  • Main Market Square
    4 min walk
  • St. Mary's Basilica
    5 min walk
  • Kraków (KRK-John Paul II - Balice)
    35 min drive

Room options

View all photos for Double or Twin Room

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Double or Twin Room

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Triple Room

  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite

Suite

Suite

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Single Room

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Single Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Front of property

Hotel Unicus Palace Old Town - Destigo Hotels

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.7 out of 5, Exceptional, (81)
The price is €194
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotel Unicus Palace Old Town - Destigo Hotels

About this property

Hotel H12

Hotel with a fitness center, steps from Royal Road
This smoke-free hotel features a fitness center, a bar/lounge, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a meeting room, concierge services, and dry cleaning.
Hotel H12 offers 31 accommodations with coffee/tea makers and slippers. Flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel H12, you're just a quick walk from Royal Road. Features include free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Royal Road and 4 minutes by foot from Main Market Square
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
As a guest of Hotel H12, you'll find a fitness center, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. The business-friendly Hotel H12 also features coffee/tea in a common area, concierge services, and dry cleaning/laundry services.

This 3-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: PLN 40 per person
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • A meeting room

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 80.0 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 160.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: PLN 100.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 40 per person
  • Airport shuttle fee: PLN 160 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: PLN 80.0 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Long-term renters welcome
Hotel H12 offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Classic Krakow
Hotel Classic Krakow
Hotel Classic
Hotel Classic
Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Hotel H12 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 201 reviews" "
Rating 8 - Good. 101 out of 201 reviews" "
Rating 6 - Okay. 36 out of 201 reviews" "
Rating 4 - Poor. 14 out of 201 reviews" "
Rating 2 - Terrible. 4 out of 201 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela, Bucks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Lovely breakfast. Very helpful staff.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

2/10 Terrible

Victoria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% do not recommend this place
I had a trip planned to come to Krakow for a long weekend. when i got to the airport i was told our flight was canceled and the next flight was in 3 days. I tried contacting the hotel to let them know i would have to cancel because of this situation that is out of our control. They did not care that we had to cancel and would not refund us our money. I even tried to change the dates for my stay because we are coming back to Poland in February and they still would not help us. I recommend staying at a place that will work around incidents like this that you can't control and not just take your money like this place.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, staff are friendly and speak English. Breakfast is a nice spread. Rooms are a little tired, but its clean. I would stay again and recommend.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The locstion is great The room are pure and not so clean
Stayed 2 nights in Dec 2019

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Situation was perfect. Very central but right next to the park as well. The station was very close and the main square a few minutes walk.. Could not have asked for more. Very good breakfast too.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Property was clean, staff very helpful and breakfast lovely. However the hotel is dated, lacked tea/coffee facilities in the room. Beds were a little hard but we're barely slept due to noise from outside ( 24hr polish bar) just below the hotel
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely pleasant and helpful. Brilliant location for the old town but wasn't disturbed by noise in any way. May be time for some new carpet in places but otherwise perfect for us.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for all attractions, restaurants and bars. Beds and shower great just need furniture to be updated. Breakfast buffet was very good and staff very pleasant and helpful.
Stayed 2 nights in Feb 2019

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracow 2019
Good budget hotel, good breakfast and friendly staff. Local area can be noisy at night from revellers and be prepared to be pestered on the main square by local bar owners at night and tour operators during the day. As they try an entice you into their establishments. Organise your own transport to places like Auschwitz don't book taxis through hotels as this is expensive.
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Good location for the Christmas Markets, but overly officious staff and not at all helpful
Stayed 2 nights in Dec 2018

4/10 Poor

Frank, Liverpool GB

Liked: Cleanliness, room comfort
Disliked: Staff & service
We have stayed there before, nice clean hotel, but this time my opinion has changed. They really need a kettle in your room, after being out at night or shopping, a nice coffee would go down well. If you need a coffee the only place is in the lobby to take back to your room 10zlty or £2.25 for a small cup. The building opposite is under a complete reconstruction, 5 floors of banging from 7am, so demand a rear room. The internet is useless, every time I mentioned it, they said they have reported it. We tapped into the hotel Campinile next door, which is open and not secure. And the final confusing issue was leaving. We did get up late, due to another great night in Krakow, and asked if they could ring a taxi. I asked if we owe anything (hotel or city tax) and she said 102zty which was a lot, but then the taxi arrived so I payed, and we left in a panic to get to the airport. Now the strangest thing happened, we spent 15 minutes fighting the morning traffic and ended back outside the hotel again. The driver went inside and 5 minutes later reappeared with no explanation and off we went again. The normal 20 minute trip took nearly an hour. This left 40minutes to check in, security, and grab a bit of duty free, total panic !!!! One final warning, when you think you have done with check in, you leave duty free and there is a big passport que at the departure gate.
Stayed 3 nights in Dec 2018

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Staff at check-in were helpful with directions, activities and allowing us to leave our bags prior to check in. We ran out of time for breakfast but ducked in quickly for a roll as they were packing up, but the staff were also very friendly and gave us some fruit and yoghurt too. It looked like a good breakfast spread! My only issue was the Friday night noise from the hostel next door. I could hear very loud swearing and laughing until nearly 6am! No kidding! We did have the window open a bit however, so perhaps closed it would have been better, but we needed the airflow.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for this price, very close to the city center. What we were missing was parking place closer to the hotel.
Stayed 3 nights in Dec 2018

6/10 Okay

L, Usa

Liked: Cleanliness, staff & service
Helpful staff, construction outside window and late night noise was unfortunate. Great AC if you get a room that has it.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very central
Hotel staff very helpful breakfast was ok enough to get you going for the day
Stayed 5 nights in Aug 2018

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Rafael

Liked: Cleanliness, staff & service, room comfort
Great stay at Hotel Classic!! Great location!
It was a very pleasant esp the breakfast buffett. People and hotel staff were very fruendky and accommodating. All in all it was great!
Stayed 3 nights in Jul 2018

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend for location by Main Square
The service at the front desk was outstanding. Whenever I needed assistance the young ladies were very helpful. I originally booked an air conditioned room and we were not put in a room with air conditioning but moved the next day. However when moved to the fourth floor the wifi was pretty weak. The daily breakfast was amazing. Great variety and excellent food. Charging for coffee and tea in the lobby also was a negative. However, we were going on an excursion prior to breakfast starting and the kitchen made us breakfast boxes earlier. Yes, I would definitely stay here again and Yes, I already recommended the hotel to a friend thinking of going in September. Great Location, Great Customer Service, Great Breakfast.
Stayed 7 nights in Jul 2018