This is one of those I regret booking for 7 nights. I only stayed one night and it's because I arrived very late. If I arrived early I would have tried to find another place to stay. The room does not look, feel, and smell clean. I felt grossed out. It smelled dirty, old and not fresh, even the bed. I feel like taking a shower after sleeping in it, and of course I did. Also, I was put on the 5th floor. No elevator. I had to go up and down the stairs for some issues during my check in. The good thing though, the staff were good. The one who checked me in helped me with my luggage to the 5th floor. The manager was considerate about how I feel about my stay and gave me a partial refund for the remaining nights except for 2 nights since their cancellation policy is 48 hours, I think. However, he only gave me the amount that would have been due to them. The rest of the payment, hotels.com kept even though the manager cancelled my last 5 nights. I tried contacting hotels.com about it and also the manager did but I never got a responsefrom hotels.com about it. Hotels.com got a big commission for the number of days that the property agreed to cancel for me (5 nights) So, hotels.com, please give my money back for the 5 nights commission and tax.