10/10 Excellent
Madeleine
Travelled with family and small children
25 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay with our three children in the two bedroom harbour view room. The room was lovely and clean and the hotel facilities such as the pool were great.
When we arrived at the room the bunk beds were much too high for our older kids (3 and 5) so we had to put them in the queen bed and the adults used the bunk beds. Not a fault with the hotel but something to be aware of if you have young children. We also found the floor got really messy quickly so a hand vacuum or small brush would have been helpful. We could have used few more kitchen utensils such as scissors or a cutting board. We loved the space, the sitting area was great and we appreciated having a washing machine in the room. They provided a clean travel cot for our 11 month old baby.
At the end of the stay we checked out as normal and the hotel kindly looked after our suitcases and put the baby milk in the fridge for us, however when we returned at 3pm for our airport transfer, the lady at reception wouldn’t give our bags back as she suggested that we had taken the quilt from the baby bed. We explained that we never even used it, and when housekeeping had been on the Saturday three days before they had taken it, which we didn’t mind as we didn’t need it. She was very adamant that we needed to find it and I ended up telling my husband to open our suitcases so that she could search them to see we hadn’t stolen it. In the end she reluctantly let us go but it was a disappointing end to our great stay.
Madeleine
Stayed 9 nights in Oct 2024