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Junior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Promenade Superior Suite with Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Promenade Deluxe with Club Lounge Access

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Promenade Superior with Club Lounge Access

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double or Twin Room, Non Smoking, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Promenade Hotel Kota Kinabalu. During your stay, you're just a quick walk from Imago Shopping Mall. Free WiFi in public areas, 2 restaurants and 2 coffee shops/cafes are available.

  • Free WiFi
  • Enjoy fusion cuisine with pool views at Promenade Cafe, one of the property's 2 restaurants
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 9 minutes by foot from Imago Shopping Mall and a 2-minute drive from Suria Sabah Shopping Mall

Promenade Hotel Kota Kinabalu ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Promenade Hotel Kota Kinabalu

Everyone (2)
2 out of 5

Pay a bit extra and stay at the Hyatt or Hilton

The hotel starts off very impressive with a massive opulent lobby but it goes down hill from there. The room was ok and nice powerful shower but cleaning was clearly minimal with collections of dust in places and I am not sure when the carpet was last hoovered as loads of bits. Maintenance work being done in the corridor meant banging at 8.45am each morning. The most disappointing bit was the swimming pool and area. Pool towels were often ripped and marked. To access the pool you had to go down a grungy fire escape and then restaurant outside buffet area. The pool was dirty, sunbeds dirty and some the plastic split with no mattress padding. The whole pool area needs some serious attention and cleaning plus you get the occasional whiff of sewerage from the gully out on the road. The Hyatt and Hilton are about £20 more a night, I would recommend splashing the cash and get something way better.

Posted by , from Bristol on 25 May 2018

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Comment from Hotel Management

28 Jun 2018 by Group Director of Sales & Marketing

Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We hope for another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

2 out of 5

Älteres Hotel in der Nähe der Waterfront. Die Korridore und Zimmer sind mit schmutzigen, stinkenden Teppichen belegt. Auch eine Nachreinigung brachte nichts; der Schmutz lag immer noch überall herum. Das Hotel wird von vielen asiatische Reisegruppen besucht die sich sehr laut verhielten. Das Morgenbuffett wie auch das Personal war ok. Hotel kann nicht empfohlen werden.

Posted by , from Schweiz on 3 Jan 2018

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Property Features

There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 8396 square feet (780 square metres) and includes conference space. An outdoor pool, tour/ticket assistance, and concierge services are also featured at the business-friendly Promenade Hotel Kota Kinabalu. This 4-star Kota Kinabalu hotel is smoke free.

  • 446 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 coffee shops
  • 8396 sq ft of conference space
  • 780 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Tanjung Aru Station (4 km / 2.5 mi)

Room Amenities

Promenade Hotel Kota Kinabalu offers 446 air-conditioned accommodations with free minibar items and minibars. LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers. This Kota Kinabalu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 10 AM.

Promenade Cafe – Overlooking the pool, this buffet restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner.

Dynasty Restaurant – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.

Lobby Lounge – This bar specialises in fusion cuisine and only serves light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 100.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Promenade Hotel Kota Kinabalu

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MYR 46 for adults and from MYR 23 for children
  • Rollaway bed fee: MYR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Promenade
  • Promenade Hotel
  • Promenade Hotel Kota Kinabalu
  • Promenade Kota Kinabalu
  • Promenade Hotel Kota Kinabalu, Sabah
  • Promenade Kota Kinabalu
  • Promenade Hotel Kota Kinabalu Hotel
  • Promenade Hotel Kota Kinabalu Kota Kinabalu
  • Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

You should know

  • Pets and service animals are not allowed on site.
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