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Sapphire Suites

4.0 star property

Choose dates to view prices

Photo gallery for Sapphire Suites

Exterior
Room amenity
Lobby
Sapphire Executive Suite
International cuisine

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Breakfast included
  • Laundry
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
15, Lindsay Street, New Market, Kolkata, West Bengal, 700087
  • New Market
    ‪1 min walk‬
  • Sudder Street
    ‪2 min walk‬
  • Indian Museum
    ‪6 min walk‬
  • Kolkata (CCU-Netaji Subhash Chandra Bose Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

Standard Room

  • Sleeps 3
  • 1 Double Bed

Sapphire Executive Suite

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

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View from property

JW Marriott Hotel Kolkata

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.5 out of 5, Wonderful, (245)
The price is €162
for 1 room
includes taxes & fees
2 Mar - 3 Mar
JW Marriott Hotel Kolkata

About this property

Sapphire Suites

Hotel with free breakfast, steps from New Market
A restaurant, a coffee shop/cafe, and WiFi in public areas are available at this hotel. Buffet breakfast is free. Additionally, spa services, 24-hour room service, and concierge services are onsite.
Sapphire Suites offers 29 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Kolkata hotel provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services.
During your stay at Sapphire Suites, you're just a quick walk from New Market. Features include free breakfast, plus a restaurant and a coffee shop/cafe.
  • Free buffet breakfast offered
  • Dining options include a coffee shop and a restaurant
  • WiFi for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from New Market and 15 minutes by car from Dakshineswar Kali Temple
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is served. WiFi is available in public spaces for a fee. An airport shuttle (available on request) is available for a fee. Spa services, tour/ticket assistance, and concierge services are also featured at the business-friendly Sapphire Suites.
Guests are served free buffet breakfast.
Onsite venue - This fine-dining restaurant specializes in international cuisine.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and public transport

  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Spa services

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Early check-in and late check-out are on request and subject to availability. Guests can arrange early check-in and late check-out by contacting the property in advance, using information contained in the booking confirmation.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 1500.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 2500 per person (one way)
  • Airport shuttle fee per child: INR 1000 (one-way), (up to 12 years old)
  • Rollaway bed fee: INR 1500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Sapphire Suites
Sapphire Suites Hotel
Sapphire Suites Hotel Kolkata
Sapphire Suites Kolkata
Sapphire Suites Hotel
Sapphire Suites Kolkata
Sapphire Suites Hotel Kolkata

Sapphire Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 10 out of 62 reviews
Rating 8 - Good. 17 out of 62 reviews
Rating 6 - Okay. 17 out of 62 reviews
Rating 4 - Poor. 9 out of 62 reviews
Rating 2 - Terrible. 9 out of 62 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Drew, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
This hotel has the worst management we have ever experienced. They are horribly rude, they do not honor reservations made on Expedia and they do not treat their guests with respect. They will not help you at all if you need to make a call or book a car. The hotel is dated and the hallways are used as storage rooms. Avoid this hotel at all costs.
Stayed 4 nights in Oct 2017

8/10 Good

Scorpio, Chittagong

Liked: Cleanliness, staff & service, property conditions & facilities
Better Then Expected.
# Location # Clean # Good Staff Behavior # 24 Hours Food # Best WiFi to work with laptop and mobile. # Good Deal Price. This is are the best i found in this hotel after check in. I would like to suggest this hotel to everyone best in town and best to stay for your shopping around the area. Only thing i didnt like is that they didnt have controller working nicely for the air condition its too cold and chilling so i have to switch on and off all the time to adjust as per my requirement which made my health a bit uncomfortable. They also didnt provide any facial tissue even after i ask the house keeping. So i have to buy my own. REst no more complain the hotel is best and i would like to stay there in every visit to kolkata for shopping.
Stayed 4 nights in Sep 2017

6/10 Okay

Md Jahirul Islam

Disliked: Cleanliness, staff & service
It more like a 3 star hotel which is very close to the market area of Kolkata.
Stayed 1 night in Jun 2017

10/10 Excellent

Sharmistha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
I was upset upon check-in that my locally living friend was not being allowed to stay as my guest, but that's a policy that many hotels have there, it seems. Finally, he was allowed to stay. Otherwise, everything was perfect..Very nice and helpful staff, great breakfast buffet, and perfect location within New Market. The hotel was nicely decorated, as well.

2/10 Terrible

rakesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading rating by Expedia
This hotel is not 4 star as misled by Expedia web site

6/10 Okay

Mohammad, Khulna, Bangladesh

Easy location
Convinent those who are coming solely for marketing around new market area.

8/10 Good

Darin, Bangladesh

Liked: Cleanliness, property conditions & facilities, room comfort
good
nice location to go anywhere.servic is good there staff r helpfull & well behaved.

8/10 Good

Syed Sadeque

Liked: Cleanliness, room comfort

10/10 Excellent

upma singh, foster city, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to new market and shopping and other business, e.g. post office. I liked the Durga Pooja and the music.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The employees were very rude, unwilling to give receipt

6/10 Okay

John

Disliked: Staff & service

6/10 Okay

Anwar, Richmond, Texas, USA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Just okay hotel next to New Market.
Overall our experience with Sapphire Suites was okay, but the main entrance to the hotel is horrible, very dirty, smelly, and very inconvenient. We didn't get double bed as reserved and confirmed .We were just given two portable single foam bed on the floor after requesting three times. Same goes for Wi-Fi access. Outside foods were not allowed which should be lifted, because hotel foods were not always available and extremely expensive (almost four times of outside). Our 'City Tour' through hotel was okay, driver was knowledgeable, and very nice. If you plan for city tour get him (Mr. Motin), he is very nice and friendly. First taxi driver who brought us from the airport to the hotel was extremely unfriendly, rude, unprofessional, and unhappy person. He dropped us 1/4 miles away from the hotel said he was not allowed to get on the street to the hotel which we out not to be truth. He didn't help us with luggage to in his trunk or get off the trunk. He also demanded more and more tip. The City of Kolkata needs to improve the image of Yellow Cab drivers' image, provide them with more training in passenger friendliness, professionalism, courtesy, and politeness. Also, have all cabs air condition, especially Yellow Cabs. Airport is the first impression of the city when tourists arrive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great clean hotel, however I feel we got lucky with a good sized room facing the market (other rooms looked small).

4/10 Poor

paul , uk

Disliked: Staff & service
terrible customer service
This is the 2nd time I have stayed at this hotel, the 1st being when it 1st opened which I thoroughly enjoyed, however on this occasion I found the staff very rude and unhelpful. the management have also introduced a new rule which outside food is not permitted which is fair enough so the only option for a meal if it's late and your hungry is the hotel room service....yuck! the only dish I could eat is the fish and chips and it was basically two fish fingers and a hand full of French fries drenched in salt at the cost of 400.07 rupees which equals to about £4.00 and not worth it! The room they were going to put me in on arrival was small and horrible but luckily my relative who could speak the language made them change it which I liked. if I ever visit again I may not visit this hotel due to the lack of customer friendly staff. message to the management and staff at this hotel....please learn some customer service skills and smile!

2/10 Terrible

YOGESH, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Pathetic

6/10 Okay

Verified traveller

Sapphire
O.K

2/10 Terrible

Mohsin, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pl read for hotel review
Bad and not suggestable to anyone!!!!

6/10 Okay

Amit Alistair, Indore, Mhow

Liked: Cleanliness, property conditions & facilities, room comfort
I liked the locality
It was good experience overall. I was my first visit to Kolkata. I enjoyed except the dry day due to voting. Just kidding. The food was good and the rooms were clean and comfy.

6/10 Okay

Mr Nelson, Indore

Liked: Property conditions & facilities
Disliked: Staff & service
Hotel did not have any details of the reservation
The payment was not received by the hotel people. There was a hand towel missing from our personal belongings.

2/10 Terrible

rajesh

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced but service was good
Wasn't worth the money. Rooms should be more clean. However, service and behaviour was very good.

6/10 Okay

sadath Ali

Liked: Staff & service
Disliked: Property conditions & facilities

2/10 Terrible

Ajay, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disappointment
Very bad experience, Never faces experience like this. Entrence of this hotel is very poor,rooms are very small, no cleanliness at all, no manners and courtesy at reception desk at all. On the whole no value for money and very disapponting stay. I will never recommend to stay in this hotel.There are much better hotels in this area to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
would surely stay next time

4/10 Poor

jal, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Mixed staff - unhelpful at times, poor internet and phones.