2/10 Terrible
Dan
Travelled with family
26 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coral grand
The Coral Grand Resort, as you walk down to your room you walk by parts of the resort half torn down with garbage all around the outside of the building.
We paid for a beach side bungalow, the location was great, right on the beach but when we entered the room and noticed the bathroom was on a lower level as an add on to the building. The bathroom smelled like mold and mildew really bad. The tub was a dirty old wooden bathtub not like the images shown online. The location was great so we thought we would put up with the smell. After finding 5-6 cockroaches running around the bathroom in the evening, we complained to the staff, they arrived at our room with a chemical spray to deter the cockroaches, but they soon returned. Showing the staff the mold and fungus looking growths on the ceiling we asked for a refund on our remaining night, they said it was impossible on their end it had to come from Expedia, but when the request came in from Expedia they said the resort refused to cancel. The resort indicated multiple people have cancelled their stays and it always comes from the booking agency. I talked with others who were staying at the resort and each one of them said the rooms smelled like mold and not at all like the images on the booking sites. I would not book here again and I would hope Expedia and other booking sites would adjust the images of the resort.
Dan
Stayed 3 nights in Nov 2024