2/10 Terrible
David
6 Dec 2024
Disliked: Cleanliness, staff & service
I arrived 45 minutes before the 2pm checkin time, after a tiring journey. I asked if I could leave my bags, or if my room was available for early checkin. I was in luck! Reception told me that my room was ready, and to wait in the lobby. 45 minutes later, at the official checkin time, I was getting impatient. (If my room was not ready, tell me, don't tell me lies). I was checked in, and told that my bags would be sent up straight away. I went to my room, and waited for my bags. After 30 minutes of no bags I went down again to reception. My bags had been lost! Me and the bell boy eventually found my bags. I was very tired by this time, I grabbed a shower and realised how filthy and run-down the room was. I had partially unpacked by this time, but I decided to challenge the whole situation with the manager. I found him strutting around reception. I explained the situation, and requested a new room. "Give me 5 minutes" he said. 20 miuntes later he had disappeared. I was eventually given a clean room. But the safe was defective, and the minibar locked. I stayed 3 nights. My experience did not improve - poolside areas were dirty, service was slow or non-existent, no coffee was available at breakfast!!, no clean glasses available for water in reception, etc, etc. 5 star? I don't think so!!! And Radisson Blu??? No where near the standard of any other Radisson Blu hotel that I've ever stayed in, and not worthy of the name Radisson Blu. Shocking.
David
Stayed 3 nights in Nov 2024