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Protea Hotel by Marriott Knysna Quays

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Protea Hotel by Marriott Knysna Quays

Property grounds
Exterior
Room, 2 Double Beds, Lagoon View
Hallway
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
Waterfront Drive, Knysna, Western Cape, 6570
  • Knysna Lagoon
    4 min walk
  • Pezula Championship Course
    4 min walk
  • Knysna Quays
    6 min walk
  • Plettenberg Bay (PBZ)
    39 min drive

Room options

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

In-room safe, desk, iron/ironing board, free WiFi

Room, 2 Double Beds, Lagoon View

  • 19 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Garden View, Ground Floor

Room, 2 Double Beds, Garden View, Ground Floor

Room, 2 Double Beds, Garden View, Ground Floor

  • 19 sq m
  • Sleeps 3
  • 2 Double Beds

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includes taxes & fees
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About this property

Protea Hotel by Marriott Knysna Quays

Knysna hotel in Knysna Central with free breakfast and an outdoor pool
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free English breakfast and free wired internet in public areas are also provided. Other amenities include self parking, a meeting room, and dry cleaning. Housekeeping is available on request.
Protea Hotel by Marriott Knysna Quays offers 123 accommodations with laptop-compatible safes. LED televisions are featured in guestrooms.

This Knysna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Protea Hotel by Marriott Knysna Quays, you're just a quick walk from Cape Floral Region Protected Areas. Features include free breakfast and free wired internet, plus an outdoor pool.
  • Free English breakfast served daily
  • Free WiFi
  • Enjoy pool views while dining at Breakfast Restaurant
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, free grocery shopping service, and dry cleaning/laundry
  • Steps from Cape Floral Region Protected Areas and 4 minutes by foot from Knysna Lagoon
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and wired Internet is free in public spaces.

An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Protea Hotel by Marriott Knysna Quays. Parking is available for a fee.

This Knysna hotel is smoke free.

Guests are served free English breakfast daily from 6:30 AM to 10:30 AM.
Breakfast Restaurant - Overlooking the pool, this restaurant serves breakfast only.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

Afrikaans

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Self parking on site (ZAR 30 per day)
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Local area shuttle

Food and drink

  • Free English breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Breakfast Restaurant

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Reception hall

Guest services

  • Change of bedsheets (on request)
  • Dry-cleaning service
  • Free food shopping service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Business services

  • Computer station
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Low-height plug sockets in bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Fireplace in reception
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Entertainment

  • 32-inch LED TV
  • Premium channels

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Protea Hotel by Marriott Knysna Quays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: ZAR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Knysna Protea Hotel
Knysna Protea Hotel Quays
Knysna Quays Protea Hotel
Protea Hotel Knysna
Protea Hotel Marriott Knysna Quays
Protea Hotel Quays
Protea Hotel Quays Knysna
Protea Knysna Quays
Protea Quays
Quays Knysna
Protea Hotel Marriott Quays
Protea Marriott Knysna Quays
Protea Marriott Quays
Protea Hotel by Marriott Knysna Quays Hotel
Protea Hotel by Marriott Knysna Quays Knysna
Protea Hotel by Marriott Knysna Quays Hotel Knysna

Protea Hotel by Marriott Knysna Quays Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 296 reviews" "
Rating 8 - Good. 120 out of 296 reviews" "
Rating 6 - Okay. 36 out of 296 reviews" "
Rating 4 - Poor. 11 out of 296 reviews" "
Rating 2 - Terrible. 4 out of 296 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kumlesen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just love Knysna
Stayed 2 nights in Mar 2024

10/10 Excellent

David, Canterbury

Stayed 1 night in Feb 2024

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very convenient
Stayed 1 night in Feb 2024

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Good pool area to relax. Safe and easy walk to town and on the doorstep of harbour restaurants. Nice view of harbour from room. A little dated compared to other hotels we’ve stayed during our travels but good and convenient nonetheless.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

salma

Travelled with family and small children
Liked: Cleanliness
No dining options or room service
Stayed 3 nights in Dec 2023

10/10 Excellent

Louise, Warrington

Stayed 1 night in Nov 2023

10/10 Excellent

Alida, Lakewood Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and very good location
Stayed 3 nights in Oct 2023

10/10 Excellent

JC

Stayed 1 night in Aug 2023

10/10 Excellent

Aidriaan, warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed communicating with the staff. The front desk manager Lee was very friendly and accommodating. Overall stay was awesome
Stayed 10 nights in Jul 2023

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Ryan

Stayed 1 night in Apr 2023

4/10 Poor

Maureen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception and info not good
Felt the staff were not well trained and very disinterested. No one told us when we arrived our rate included breakfast so missed it the first day. Also the tap water was very brown, again not explained on arrival, on asking just told OK to drink! Frankly I didnt want to shower in it ! Everyone we asked in town said not to drink the water. The manager did take the time to come and apologise which was appreciated.
Stayed 2 nights in Feb 2023

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
A Disappointment
We have stayed at Marriott Quays on a previous occasion so booked again for our visit to Knysna. Unfortunately our room was a disappointment. There is a light at head height fastened to the wall at the side of the bed. This hit your head turning from he fridge and if moved, getting out of bed. We eventually found the switch for this along the floor! There was only one bedside table and this was a double bed so couldn’t be used by both. Have you tried to be comfortable with your glasses, book,glass of water and your early morning pill at the other side of the room? I requested a bedside table to be told all the rooms only had one so none were forth coming. We were there three nights and for the first two showers taken between 5&6 pm the water was COLD, we thought people had used all there was but reported this and there was warm water on our last night. The one excellent thing was the breakfast - a lovely selection and freshly cooked egg dishes and the waiting staff were cheerful and friendly. There is a charge for overnight parking. Not much but it gave you the feeling that they were grasping for every penny. We won’t be back in a rush. There are so many places offering accommodation in Knysna!
Stayed 3 nights in Feb 2023

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient and pleasant hotel in which to stay. Well worth paying the extra for a room with a lagoon view. Breakfast was excellent.
Stayed 6 nights in Feb 2023

10/10 Excellent

Muhammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Wing Lok

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent harbour view. Super convenient for seafood and shopping. Breakfast is fantastic but it’s a bit awkward for no free parking

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 211
Its always great! Staff excellent. Only complaint is the bed which needs to be replaced. Awoke with both our bodies sore. Thx
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Darla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and in an excellent location. The staff were extremely accommodating and welcoming. The breakfast included with our stay was very good. We would highly recommend this hotel.
Stayed 1 night in Apr 2022

8/10 Good

JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyrhing was nice and acceptable. Website misleading, showing lagoon view photos of standard rooms, yet they all face inland.. on bus depot which is rather noisy. Only rooms with 2x double beds, i.e. more than 2 persons available at increased cost..2+ persons!
Stayed 1 night in Feb 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to return to the Knysna Quays hotel . Great room ,lovely view and nice breakfast . The swimming pool is a real plus . Another enjoyable stay .
Stayed 3 nights in Feb 2022

10/10 Excellent

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at protea knysna quays
Absolutely amazing. Loved the comfy king size bed. Absolutely spotlessly clean
Stayed 3 nights in Feb 2022