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Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Exterior
Property amenity
Premium bedding, desk, laptop workspace, blackout curtains
Lobby lounge
Romantic Suite | Living area

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
428 South Gay St, Knoxville, TN, 37902
  • Tennessee Theatre
    3 min walk
  • Market Square
    3 min walk
  • Downtown Grill & Brewery
    1 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    22 min drive

Room options

View all photos for Signature Room, 1 King Bed, City View

55-inch Smart TV with satellite channels, Netflix, streaming services

Signature Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Queen Bed, City View

Luxury Suite, 1 Queen Bed, City View

Luxury Suite, 1 Queen Bed, City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Suite, 1 Queen Bed, City View

Romantic Suite, 1 Queen Bed, City View

Romantic Suite, 1 Queen Bed, City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 1 King Bed, City View

Premium bedding, desk, laptop workspace, blackout curtains

Executive Studio, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Hyatt Place Knoxville Downtown

Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1005)
The price is €189
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hyatt Place Knoxville Downtown

About this property

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Hotel with a 24-hour front desk, near University of Tennessee
Along with a restaurant, this smoke-free hotel has a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel offers 16 accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels and Netflix.

This Knoxville hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel. During your stay, you're just a quick walk from Maple Hall. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Amenities include an elevator, a vending machine, and coffee/tea in a common area
  • 15 minutes by foot from University of Tennessee and a 4-minute drive from Neyland Stadium
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel also features a vending machine, coffee/tea in a common area, and concierge services. For a fee, parking is available.

This Knoxville hotel is smoke free.

Lilou - Onsite fine-dining restaurant.
Lilou - Onsite bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered valet parking on site (USD 35 per day; includes in/out privileges)

Food and drink

  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Lilou
  • Lilou

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Area rugs in room
  • Lift
  • Lift door width (centimetres): 107
  • Grab bar in bath
  • Bath grab bar height (centimetres): 5
  • Grab bar in shower
  • Shower grab bar height (centimetres): 5
  • Hardwood flooring in room
  • Step-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch smart TV
  • Netflix
  • Premium channels
  • Satellite channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free local calls
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 35 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

Property is also known as

Hotel Cleo
Hotel Cleo Knoxville
Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Hotel

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 89 out of 99 reviews" "
Rating 8 - Good. 6 out of 99 reviews" "
Rating 6 - Okay. 1 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 0 out of 99 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kassy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our new favorite spot! Everything from the staff to the room to the complementary breakfast and the sweet little French restaurant in the back. We will be back for sure!
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, what an wonderful hotel
What a wonderful little boutique hotel. So charming. I was there on business but wished it was for pleasure. Only 16 rooms and they were so nice and comfortable. It is in my top 5 hotels I have ever stayed in over my 25 plus years of business and pleasure travel. And the small staff couldn't have been nicer and more helpful. If anyone askes me where to stay in Knoxville this is my recommendation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying there
Stayed 2 nights in Sep 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel.
Beautiful hotel, Beautiful room. Very large room with nice furniture and wood flooring. An absolute steal!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronda

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staycation Option
Beautiful new hotel in downtown Knoxville. Excellent staff!
Stayed 1 night in Jun 2024

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only issue is we didn’t have hot water for my stay. Everything else was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

jonathan

Stayed 1 night in Aug 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely like being in a European hotel. Absolutely recommend if you want intimacy and an elegant environment.
Stayed 1 night in Aug 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Gem
Even though the property had no hot water available for the stay, we LOVED this experience nonetheless and would choose this hotel again. It was so charming, cute and quaint but spacious, quiet and comfortable. We only had drinks (unique and delicious) in the hotel’s restaurant but would eat there next visit.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
This place is incredible and we will be coming back. The rooms are great and the restaurant and drinks were outstanding.
Stayed 2 nights in May 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Krystle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
HOT WATER OUT & NOT REFUNDED WHAT I WAS PROMISED
They called to inform me the day before check-in that the hot water was out. They promised me a 25% discount if I kept my reservation. They still charged me the full amount even though I asked about it at check-in then I called and they told me they would refund the discount. She told me 15% and I informed her the may it was supposed to be 25%. First they tried to charge my card for the amount instead of refunding it. Then, they refunded it and it was not 25% like they promised. I’m done calling about it. I took a cold shower and did not receive what I was promised. I would also like to know how the restaurant was still running if the building had no hot water.
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Tanner

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no hot water on our floor. Beautiful location, impeccable staff, wonderful amenities, but something as simple as a cold shower can really derail an experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
What a hidden gem. Beautiful room.
Stayed 1 night in Jul 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, have stayed a few times and will stay again. My favorite hotel in Knoxville.
Stayed 2 nights in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is super clean and new. Staff are very pleasant and where readily available when needed. High end luxury in the center of Knoxville with plenty around to do. Can’t wait to come back, the Presidential Suite is top notch!
Stayed 1 night in Jul 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel! Spacious room, beautifully appointed. Bathroom is like a spa. Staff is extraordinary and attentive without being imposing. Four rooms per floor. The best breakfast croissants, fruit, juice & coffee every morning in spectacular lobby on every floor. And the location: unbeatable. Wife and I are DEFINITELY coming back!
Stayed 4 nights in Jul 2024

10/10 Excellent

J.M.

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and it was a wonderful stay. The hotel is beautiful.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very good facility and location.
Stayed 1 night in Jul 2024