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Hotel Crystal - Das Alpenrefugium

4.0 star property

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Lake
Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View
Restaurant
Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Mountain View | Mountain view
Mountain view

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Gym
  • Housekeeping
  • Spa

Explore the area

Map
Hornweg 5, Sankt Johann in Tirol, Tirol, 6380
  • St. Johanner Bergbahnen
    ‪4 min walk‬
  • Panorama Badewelt
    ‪7 min walk‬
  • Jodlalm Ski Lift
    ‪7 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom, Balcony, Mountain View

Superior Suite, 1 Bedroom, Balcony, Mountain View | Floor plan

Superior Suite, 1 Bedroom, Balcony, Mountain View

  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Balcony, Mountain View

Floor plan

Superior Double Room, 1 Queen Bed, Balcony, Mountain View

  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Mountain View | Floor plan

Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Mountain View

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Bedrooms, 2 Bathrooms, Mountain View

Deluxe Suite, 2 Bedrooms, 2 Bathrooms, Mountain View

Deluxe Suite, 2 Bedrooms, 2 Bathrooms, Mountain View

  • 90 sq m
  • Mountain view
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Bed

View all photos for Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View

Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View

Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Single Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Deluxe Single Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Deluxe Single Room, 1 King Bed with Sofa bed, Balcony, Mountain View

  • 30 sq m
  • Mountain view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 Bedroom, Balcony, Mountain View

Family Suite, 1 Bedroom, Balcony, Mountain View

Family Suite, 1 Bedroom, Balcony, Mountain View

  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Classic Single Room, 1 Queen Bed, Private Bathroom, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room, 1 Queen Bed, Private Bathroom, Mountain View

  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Single Room, 1 Queen Bed, Balcony, Mountain View

Superior Single Room, 1 Queen Bed, Balcony, Mountain View

Superior Single Room, 1 Queen Bed, Balcony, Mountain View

  • 25 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

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Front of property

alpenhotel Kaiserfels

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  • Spa
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The price is €259
for 1 room
includes taxes & fees
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About this property

Hotel Crystal - Das Alpenrefugium

Mountain ski retreat with full-service spa and restaurant
After a day on the slopes, return to Hotel Crystal - Das Alpenrefugium to dine at the restaurant, drink at the bar/lounge, or relax in a full-service spa.
Hotel Crystal - Das Alpenrefugium offers 40 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Sankt Johann in Tirol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crystal Sauna has 1 treatment room. Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they enjoy the overall property condition at Hotel Crystal - Das Alpenrefugium. During your stay, you're just a quick walk from St. Johanner Bergbahnen. Free WiFi in public areas, a full-service spa, and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking and extended parking available for a fee
  • Take a swim in the outdoor
  • Indulge with body treatments, body scrubs, or body wraps at Crystal Sauna
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 2-minute drive from Panorama Badewelt and 14 minutes from Hartkaiser Gondola
  • Airport shuttle service available for a fee
During the winter, enjoy onsite recreation like downhill skiing and snowboarding and return when the snow melts for mountain biking and archery. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the other amenities, including a fitness center and a steam room. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. You'll have access to the indoor pool and outdoor pool at a partner property. For a fee, parking is available.

This 4-star Sankt Johann in Tirol hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:00 AM.
Hotel Crystal - Das Alpenrefugium has a restaurant on site.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (EUR 9 per day; includes in/out privileges)
  • Uncovered extended parking on site (EUR 7 per day)
  • Free 24 hours off-site parking within 1640 ft
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:00 AM: EUR 25 for adults and EUR 13 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Archery
  • Bike rentals
  • Downhill skiing
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Mountain biking
  • Ropes course
  • Sauna
  • Segway hire/tours
  • Shopping
  • Snowboarding
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance

More

  • Books
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee charged for check-in between 6:00 PM and 10:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Renovations and closures

The property is closed during April and November.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 89.0 per day.
  • Cribs (infant beds) are available for EUR 29.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Airport shuttle fee: EUR 159 per vehicle (one-way, maximum occupancy 6)
  • Uncovered self parking fee: EUR 9 per day (in/out privileges)
  • Uncovered extended parking fee: EUR 7 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee charged for check-in between 6:00 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 29.0 per night
  • Rollaway bed fee: EUR 89.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Aktivhotel Crystal
Aktivhotel Crystal Hotel
Aktivhotel Crystal Hotel St. Johann in Tirol
Aktivhotel Crystal St. Johann in Tirol
Aktivhotel Crystal Hotel Sankt Johann in Tirol
Aktivhotel Crystal Sankt Johann in Tirol
Aktivhotel Crystal
Crystal Das Alpenrefugium
Hotel Crystal - Das Alpenrefugium Hotel
Hotel Crystal - Das Alpenrefugium Sankt Johann in Tirol
Hotel Crystal - Das Alpenrefugium Hotel Sankt Johann in Tirol

Hotel Crystal - Das Alpenrefugium Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 32 reviews
Rating 8 - Good. 11 out of 32 reviews
Rating 6 - Okay. 5 out of 32 reviews
Rating 4 - Poor. 1 out of 32 reviews
Rating 2 - Terrible. 4 out of 32 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel and room. Staff is kind and open answer all questions. Only two things were inconvenient; I could hear my neighbors through the wall and additional fee for parking by the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant closed on Saturday, Sunday and Monday for dinner.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful atmosphere at the Crystal
Came to Sankt Johann in Tirol for a week of skiing. We ran into alot of problems on this trip but because of the great hospitality at the Crystal, we still had an enjoyable vacation. Everyone at the hotel is incredibly welcoming and thoughtful. Food is very good and plentiful. Clean rooms, clean hotel and comfortable beds. One of the best things we enjoyed was the wellness area in the hotel - 3 different types of saunas that we had virtually to ourselves every day. The limited time that they are open is not a problem and works well for skiing. The hotel is nicely situated to both the ski lift and the main shopping area. No need to move your car throughout your entire stay. We would definitely stay here again, and would love to come back in the summer.
Stayed 7 nights in Feb 2018

8/10 Good

Geoff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Skiing Hotel
Only at this hotel for one night so not much time to rate it. What we saw was all good. Hotel just down the road from the ski lift and quite close to the town (5mins brisk walk). Breakfast was good and staff friendly. Comfortable beds and room.

10/10 Excellent

Nora, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend a few days...
The family owned hotel is close to everything and is beautiful. The gondola ride is just a very short distance from the hotel. A downer is the lack of elevator, so if you have a lot of luggage, be prepared to have a work out. Everybody is nice and helpful here; they can keep your luggage if you have to check out but want to sight seen a bit more. I had a great stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Clayton, Kaiserslautern, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your standard European Guesthouse
The location at the bottom of the slopes is great. If you are used to staying it small European hotels, this one is average, which is to say the room is small, but clean and well kept. (I had a single room). Breakfast was good, I didn't have dinner at the hotel. The available internet was fast enough, 1.5M+. My only other comment is that the sauna is only open from 1530 - 1830, and not open on Sunday. So after a day of skiing until the last run at 1630, then a gluhwein at the bottom of the slopes, you have to rush to use the sauna. But the city's indoor pool and sauna center is a short walk from the hotel. The St. Johann ski area is more for beginner to average skiers. So I will probably not go back. But if I did I would stay at this hotel again.

10/10 Excellent

Rauli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suosittelen
Erittäin ystävällinen henkilökunta. Hinta/laatu poikkeuksellisen hyvä. Pohdin hyvän huoneen ja työpisteen vuoksi jäämistä toiseksi yöksi.
Stayed 1 night in Sep 2024

6/10 Okay

carsten

Travelled with family
Liked: Cleanliness, property conditions & facilities
Group of four travelling together. Located at the top floor. The room itself quite ordinary. No balcony. Windows high in the room. Want to see out need to stand up. Anoying noice from ventilation during daytime. Room nice and clean. The dining options of this hotel was not appealing so we did not eat at the hotel during the week. 25 € each person for breakfast NO WAY. Dinner only on pre-booking and very pricy 60 € for evening menu. Really good dining and breakfast alternatives very close to the hotel. WIFI in the room non functional. 4G on phones barely reachable. Bring your own internet. Indeed friendly staff. Ideal location for public transport, skiing and lift as well as all the nearby restaurants.
Stayed 7 nights in Feb 2024

8/10 Good

Christian

Stayed 2 nights in Sep 2023

6/10 Okay

carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dyrt,fick betala att stå på parkeringen Ingick ingen frukost i priset
Stayed 1 night in Sep 2023

10/10 Excellent

Arne Normann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel med meget venligt personale
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Preis Leistung hat nicht gepasst …
Stayed 2 nights in Aug 2023

2/10 Terrible

Ole Haubo

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Jakob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Dominique

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing experience
This hotel is clarly overpriced for the level of service you get. Supposedly a 4 star hotel, but no toiletry items at all in the bathroom, just a soap dispenser stuck on the wall; Poor breakfast buffet, in variety and quantity: I have seen better breakfasts in some 2 star hotels. The fact that they charged us an extra 72 Euros per night for a 3 year old child sharing his parents bed seemed to me really exagerated. Also, be prepared to move your luggage through the stairs as the elevator only reaches half floors. Even the picture of the swiming pool they put on their front page is not directly at the hotel, but it is the municipal swimming pool that is 10 min away, and to which they provide you with free entry tickets. An finally, although the reception ladies were quite nice, the manager was very rude to us and made us feel really unconfortable and unwecomed during our stay. In conclusion, not what we expected at all!
Stayed 4 nights in Jul 2023

10/10 Excellent

Slava

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alles passt!
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Stayed 2 nights in Jun 2023

8/10 Good

Jos

Stayed 1 night in Sep 2022

10/10 Excellent

gianluca

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inhabergeführtes Hotel in unmittelbarer Liftnähe
Gepflegtes Hotel mit gutem Frühstück, Halbpension kann zugebucht werden. Parkplätze sind vor dem Haus vorhanden. Das Zimmer war sehr sauber und alles Notwendige für einen Kurzurlaub vorhanden. Das Servicepersonal war sehr freundlich, wir kommen gerne wieder.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Empfehlenswertes Sporthotel. Das Personal war bis auf eine Mitarbeiterin sehr nett und - wenn gefragt - hilfsbereit. Das Zimmer war von den Abmessungen großzügig, die Austattung etwas bieder (aber durchaus stimmig). Der Fernseher war der kleinste den jeh gesehen habe (persönlich keinen großen Wert), dafür aber eine (Lese-)Sessel. Auffällig war die Sauberkeit; durchweg tip top! Angehm überrascht war ich von dem aufwendig und liebevoll gestalteten Saunabereich (Finische-, Bio- und noch eine weitere Bio-? Sauna) Beim Frühstück ist der exzellente Kaffe hervorzuheben. Die Parksituation kann etwas schwierig werden. Abgesehen davon könnte man sich Sorgen um Dachlawinen machen (in dem Fall dürfen die allermeisten Parkplätze entfallen) Abends gibt es nur Halbpension, kein „à la Carte“, Restaurants sind aber fußläufig gut erreichbar. Gerne wieder!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019