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DoubleTree by Hilton Kitchener

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Kitchener

Lobby
Front of property – evening/night
Meeting facility
Pool
Pillow-top beds, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
30 Fairway Rd S, Kitchener, ON, N2A2N2
  • Fairview Park
    11 min walk
  • Chicopee Tube Park
    15 min walk
  • Chicopee Ski and Summer Resort
    15 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    8 min drive

Room options

View all photos for Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

42-inch TV with satellite channels, iPod dock, pay films

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Combined shower/bathtub, hydromassage showerhead, free toiletries

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Non Smoking

42-inch TV with satellite channels, iPod dock, pay films

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (1011)
The price is €101
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Crowne Plaza Kitchener-Waterloo, an IHG Hotel

About this property

DoubleTree by Hilton Kitchener

Art Deco Kitchener hotel in Centreville Chicopee with free parking
Along with a bar/lounge, this smoke-free hotel has a conference center and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton Kitchener. During your stay, you'll be within walking distance of Fairview Park. Enjoy features like free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 15-minute walk of Fairview Park and Chicopee Tube Park
  • Dogs welcome for a fee
As a guest of DoubleTree by Hilton Kitchener, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly DoubleTree by Hilton Kitchener also features concierge services, a fireplace in the lobby, and laundry facilities. Self parking is free.

This 4-star Kitchener hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

Arabic, English, Filipino, Hindi, Japanese, Polish, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: CAD 18.95 for adults and CAD 11.95 for children
  • 1 bar
  • Room service available

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference centre (10000 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per pet, per stay, plus a deposit of CAD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 4 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 18.95 for adults and CAD 11.95 for children
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

DoubleTree by Hilton Kitchener Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 193 out of 376 reviews" "
Rating 8 - Good. 111 out of 376 reviews" "
Rating 6 - Okay. 34 out of 376 reviews" "
Rating 4 - Poor. 20 out of 376 reviews" "
Rating 2 - Terrible. 18 out of 376 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dwight

Stayed 1 night in Aug 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, rooms were clean.
Stayed 1 night in Sep 2024

10/10 Excellent

Marjorie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cleaning lady woke me up knocking at my door twice at 8:55am and than 9am saying check out is at 9:55 am when it was false ( check out clearly says at noon ) & never seen a hotel having a check out that time it disturbed my morning and if i pay to stay at a place i shouldnt be forced to leave earlier than the check out time state. When i went to check out some other guest were complaning at the front desk about the same thing, she was doing the same thing to other guests it made people confused and angry. Other than that everything was fine. If its common practice be prepared to be disturbed in the morning by cleaning ladies trying to rush their working hours
Stayed 1 night in Aug 2024

2/10 Terrible

Laura

Travelled with family
One elevator, no soap in rooms, overpriced
Stayed 1 night in Sep 2024

4/10 Poor

ANNIE

Disliked: Cleanliness, staff & service, property conditions & facilities
There was an issue with the room. The paint was peeling off the ceiling and it was all over the windowsill and floor. Complained to the front desk and nothing was done. They kept giving us the run around and didn’t change our room until the next day.
Stayed 3 nights in Aug 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was less than accomadting had horrible customer service or any resolutikns for their mistakes and over charging services.
Stayed 2 nights in Aug 2024

10/10 Excellent

Hon Wa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Aug 2024

10/10 Excellent

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely back here Staff are amazing and place are great
Stayed 1 night in Aug 2024

8/10 Good

Jeries

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was convenient
Stayed 1 night in Aug 2024

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Thank you
Stayed 2 nights in Aug 2024

8/10 Good

KIMBERLEY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The breakfast (The Eggery) needs work. The eggs and sausages were overdone.
Stayed 1 night in Aug 2024

8/10 Good

Karl

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was lovely, and the bathroom floor was heated, which was a very nice and unexpected plus. The room was clean and well appointed. The only negative was that when I arrived for check-in (just before 8pm) there was no one manning the front desk (there was a sign saying only "back in 30 minutes", but no indication as to when that time began). I stood around for about 15 minutes before someone finally attended to me (with no apology), but he gave me a cookie, which was quite tasty, so I guess all is forgiven (?). The parking was a little crammed, but by morning there were lots of spaces available, so I guess my late check-in was the cause.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The room I was given had a leak coming through the ceiling near the window that clearly had been there for a while as the wooden border around the heater/air conditioner was discoloured
Stayed 2 nights in Aug 2024

8/10 Good

Leisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms, friendly staff. Great stay.
Stayed 1 night in Jul 2024

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and quiet place Easy check in and out
Stayed 1 night in Jul 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. It was clean and quiet. The water pressure was not great and the air conditioner made weird noises. Enjoyed my stay.
Stayed 1 night in Jul 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ryan

Stayed 1 night in Jul 2024

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Who ever decided that uneven walkways to the parking lot has never had to use a cane, crutches or a wheelchair. And it shows. Looks great, but is treturous. Other than that, a great place.
Stayed 1 night in Jul 2024

2/10 Terrible

Deluxen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Kim

Travelled with family, Travelled with pets
Liked: Amenities
More oversite needs to happen with the Housekeeping staff. Several issues that should have been dealt with before check in. With the Global internet issue and room key problems that the front desk was dealing with a manager should have been available to deal with check ins instead of a person who was only on their second day on the job. Check in was confusing and chaotic.
Stayed 1 night in Jul 2024

4/10 Poor

Geoffrey, Edmonton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great, but the property is old and run down. No amount of cleaning will make the rooms look clean as they are old and worn out. Rooms are way overpriced for the poor condition they are in. Would not recommend, unless priced as a roadside motel. I didn’t stay the night due to how dated and gross it felt.
Stayed 1 night in Jul 2024