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Grand Hotel Excelsior Port Royal

3.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Grand Hotel Excelsior Port Royal

Breakfast, lunch, dinner served; beach views
Breakfast, lunch, dinner served; beach views
Breakfast, lunch, dinner served; beach views
Egyptian cotton sheets, down duvets, pillow-top beds
Sun deck

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Laundry

Explore the area

Map
1 Port Royal Street, Kingston, Saint Andrew
  • Fort Charles
    ‪9 min walk‬
  • Lime Cay Beach
    ‪2 min drive‬
  • Sabina Park
    ‪23 min drive‬
  • Kingston (KIN-Norman Manley Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

Egyptian cotton sheets, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • Park view
  • Sleeps 1
  • 1 Double Bed

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includes taxes & fees
5 Feb - 6 Feb
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About this property

Grand Hotel Excelsior Port Royal

Boardwalk/promenade Kingston hotel in Port Royal with free breakfast
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Grand Hotel Excelsior Port Royal offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets and down comforters. Televisions come with cable channels and pay movies.

Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries. This Kingston hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Grand Hotel Excelsior Port Royal. During your stay, you're just a quick walk from Old Gaol House. You'll find features like free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at Red Jack, a fine-dining restaurant with a beachfront location
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 0.5 mi (0.7 km) from Fort Charles and 14.3 mi (23 km) from Jamaica Conference Center
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Hotel Excelsior Port Royal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 3.5-star Kingston hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Red Jack - This beachfront fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.
Late night fare is available from room service (during limited hours).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Red Jack

Things to do

  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Newspapers in reception

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Lever door handles
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Thursday (6:00 AM - 11:00 PM) and Friday - Sunday (6:00 AM - 5:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hotel Excelsior Port Royal

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property's front desk is open during the following times:
  • Monday - Thursday: 6:00 AM - 11:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Grand Hotel Excelsior Port Royal Reviews

Reviews

6.4
Rating 10 - Excellent. 159 out of 817 reviews" "
Rating 8 - Good. 208 out of 817 reviews" "
Rating 6 - Okay. 201 out of 817 reviews" "
Rating 4 - Poor. 108 out of 817 reviews" "
Rating 2 - Terrible. 141 out of 817 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and unsafe
The room was dirty upon arrival. The door only locks with the knob. No deadbolt or safety lock. Advertises an airport shuttle but none was available. Had to take an expensive taxi for the same price if I would have stayed somewhere nicer in Kingston
Stayed 1 night in Aug 2024

8/10 Good

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Cay

Travelled with group
Disliked: Cleanliness
Mixed emotions
3 days/2Night. Fabulous location. Joel is shabby- no amenities in room .. like bottled water( 90° temperature.. had to walk to poolside bar and pay $2 for every bottle water .. even charged for water when eating in restaurant. Some great staff / others not so good.. most front desk staff were not very helpful- shame really as the property location (albeit quite from central Kingston (we found that good). This could be a fabulous hotel . We understand it has recently been purchased and plans are to improve . Ryan was exceptional!
Stayed 2 nights in Oct 2024

8/10 Good

Mohammad M

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel offers the best view of the wide-open harbor, overlooking downtown Kingston. (There was a renovation taking place at the property when we stayed. The noise was quite intense. The hotel should not rent out the affected rooms during the renovation.)
Stayed 3 nights in Oct 2024

6/10 Okay

Neil

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

hayanty

Disliked: Property conditions & facilities
Not sure if i can stay there againg
Helpful staff, the hotel It was under repair all day so there was a lot of noise the wors interneti ever experienced in my life terrible, bathroom smelled funny , the food at lunch time OMG I ordered a curry chicken no flavor. The hot water changes its temperature very quickly you don't even have a proper bath when the water is already cold. For the price of the hotel and not finding even 1 free bottle of water is questionable the pool looked a little cloudy water so when I saw it I went back to my room. When I went to the restaurant I sat down and it took a considerable time before the waitress noticed that I was there waiting to be served it was the same with a couple that arrived after me, the bartender was very friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Dennis Leo

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hotel Excelsior is teeming with history and it is no surprise that not much has changed with the building. Everything is well maintained however. Making customers comfortable seems to the priority of staff.
Stayed 3 nights in Sep 2024

4/10 Poor

Bradley Ralph, Pembroke Pines

Stayed 2 nights in Sep 2024

8/10 Good

Sylvia

Stayed 2 nights in Sep 2024

10/10 Excellent

Olga

Disliked: Cleanliness
Stayed 2 nights in Sep 2024

4/10 Poor

WestJulie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was clean, but outdated rooms. The kingside bed only had two tiny pillows. Toiletries were mismatched. So recommend making sure you bring your own. There wasn’t even handsoap or soap, only shampoo, no conditioner. Overall the stay was ok for what it was, and we would stay there again, given the price of places in Kingston itself. The property has high potential but could definitely use an overhaul, especially to the rooms. But overall clean and the staff were friendly and nice for the most part
Stayed 2 nights in Sep 2024

6/10 Okay

Jessica

Travelled with family, Travelled with partner
Liked: Staff & service
The best thing about this place is the staff. It’s ideal if you want to escape the world and have limited interaction with persons.
Stayed 5 nights in Sep 2024

6/10 Okay

Andrea

Was only staying for a few hours,so I check in 3pm and was leaving for the airport at 12:30 had was to put something on there freezer when I was ready to leave the was no one at the front dest the security try so hard going back and forth we finally found it and I leave would never go back there
Stayed 1 night in Sep 2024

6/10 Okay

Yvette Walters

Stayed 1 night in Sep 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom was full of mold ..had to leave a little early.. because wasn't comfortable... i wouldn't allow me to upload the pictures
Stayed 1 night in Aug 2024

8/10 Good

Sharmike

Liked: Cleanliness, staff & service
Friendly staff
It was a short quick trip that was well spent. The restaurant didnt have a lot of things on the menu but seevice was amazing. Friendly staff and clean environment.
Stayed 1 night in Aug 2024

6/10 Okay

Anthony

Disliked: Amenities, property conditions & facilities
Need update
Stayed 2 nights in Aug 2024

6/10 Okay

Megan

Travelled with family
Liked: Staff & service
Disliked: Amenities
This property needs more repair and the rooms especially the flooring need to be cleaner.
Stayed 6 nights in Aug 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

8/10 Good

Johnny, El Paso

Liked: Cleanliness, property conditions & facilities
Nothing
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Susannah

Liked: Staff & service, amenities, property conditions & facilities
Massive room, really good air con. Bath wasnt very clean. Breakfast was limited and not that great. Pool didnt open at the times it said it would and the sea swimming was not permitted bt the hotel, too much rubbish. Stunning location to eat breakfast though.
Stayed 2 nights in Jul 2024

6/10 Okay

Everlin

Stayed 5 nights in Jul 2024

10/10 Excellent

Harold

Appreciate so much your service and your hospitality
Stayed 1 night in Jul 2024