4/10 Poor
Robyn
Travelled with family
23 Sept 2024
Disliked: Cleanliness, staff & service
When we arrived at 430pm we were told our room wasn't ready and to give them 2min to finish cleaning. Upon entering our room there was a tootsie roll wrapper on the floor beside the bed.
Monday morning breakfast a white female worker yelled at a younger Indian female worker for the duration of us being at breakfast. She yelled at her 3 separate occasions in the back room but was easily heard into the front of the lobby (once about dish water temperature, once for a looong time but unintelligible, once about keeping her work area clean).
Breakfast service was limited. A pancake maker that needs constant supervision and troubleshooting; toast, cold hard boiled eggs, yogurt, unripe fruit, cereal, homemade bug catcher in the open beside the coffee maker. The employees are terrible at keeping up with replenishing supply. Not once in 3 days was the apple juice available upon arrival. The highchair we used for our baby was dirty with yogurt 3 days after our baby ate in it.
The a/c in our room had a slow leak. The carpet was wet about 3sq ft beside the bed. I assume this is a known problem as the wall was also water damaged.
Robyn
Stayed 7 nights in Sep 2024