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Urban by CityBlue, Kigali, Rwanda

4.0 star property

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Photo gallery for Urban by CityBlue, Kigali, Rwanda

Exterior
Terrace/patio
Minibar, in-room safe, desk, blackout curtains
Reception
Cocktail bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
KN 51 St, Kigali, 5230
  • Union Trade Center
    ‪14 min walk‬
  • Mambas Club
    ‪5 min drive‬
  • Kigali Genocide Memorial Centre
    ‪6 min drive‬
  • Kigali (KGL-Kigali Intl.)
    ‪19 min drive‬

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Suite

Minibar, in-room safe, desk, blackout curtains

Signature Suite

  • 61 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Urban by CityBlue, Kigali, Rwanda

Hotel in Kigali with a rooftop terrace and a 24-hour front desk
This hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area.
Urban by CityBlue, Kigali, Rwanda offers 17 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they enjoy the overall property condition at Urban by CityBlue, Kigali, Rwanda. During your stay, you'll be within walking distance of Union Trade Center. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at The Bistro
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 14 minutes by foot from Union Trade Center and a 3-minute drive from Ntarama Church
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

You'll find a business center on site. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Urban by CityBlue, Kigali, Rwanda. Self parking is free.

Smoking is allowed in designated areas at this 4-star Kigali hotel.

The hotel hosts a free manager's reception daily.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Sky Lounge - This cocktail bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Bistro
  • Sky Lounge

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Mosquito nets
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urban by CityBlue, Kigali, Rwanda

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Urban CityBlue Hotel Kigali
Urban CityBlue Hotel
Urban CityBlue Kigali
Urban CityBlue
Urban CityBlue Rwanda Hotel
Urban by CityBlue, Kigali, Rwanda Hotel
Urban by CityBlue, Kigali, Rwanda Kigali
Urban by CityBlue, Kigali, Rwanda Hotel Kigali

Urban by CityBlue, Kigali, Rwanda Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 95 reviews
Rating 8 - Good. 34 out of 95 reviews
Rating 6 - Okay. 6 out of 95 reviews
Rating 4 - Poor. 4 out of 95 reviews
Rating 2 - Terrible. 7 out of 95 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urban by CityBlue in Kigali was a great stay! It is centrally located in a very walkable and safe area of Kigali. It is in close proximity to great restaurants and coffee shops as well as close enough to the downtown area to get there easily but far enough away to be quiet. Yet, it also has its own excellent restaurant with amazing views of the city. The staff was excellent and extremely responsive. The room was cleaned exquisitely each day, the water was powerful and hot, room service prompt, and the breakfast good.
Stayed 10 nights in Sep 2024

10/10 Excellent

Bradley, Lynchburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here with all the comforts after weeks in small towns and days of hiking trails in national parks. Will always remember this place!
Stayed 2 nights in Mar 2024

8/10 Good

Tracey Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived my first room was downstairs on the 1st floor. It felt like I was in a dungeon. The Wi-Fi didn’t work, it felt closed in somehow. But, as soon as I mentioned my dissatisfaction w the room I was moved right away to a room on the 3rd floor. The rooms are spacious. Housekeeping is fantastic. The bathroom is humongous, and the staff’s incredible! One complaint is that carpet in both rooms needs to be changed. I wore shoes the whole time because I didn’t want to walk on it.
Stayed 8 nights in Sep 2023

10/10 Excellent

Kaido

Stayed 5 nights in Sep 2023

10/10 Excellent

Stefan

Stayed 2 nights in Aug 2023

10/10 Excellent

Pav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem in Kigali
This is simply the best hotel in its category in Kigali. Modern, very clean, massive rooms, all facilities and in a good location. I highly recommend this hotel and do not even bother looking for another place to stay. Rooftop restaurant has amazing views and offers fantastic range of top dishes and wines. Enjoy!
My room
Sunrise view from restaurant
Stayed 1 night in Aug 2023

10/10 Excellent

SHEBA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Aug 2023

10/10 Excellent

SHEBA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good short stay

6/10 Okay

Michele

Stayed 1 night in Jun 2023

10/10 Excellent

Madrine

Stayed 2 nights in Jun 2023

10/10 Excellent

Wei Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urban by CityBlue, Kigali, is located near the city centre. The room is large and the bed can fit 2-3 people. Daily room service is provided. The hotel staffs were very friendly. The hotel restaurant has a lot of food options to offer.
Stayed 10 nights in Apr 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities
The elevator was broken the entire time.
Stayed 8 nights in Mar 2023

8/10 Good

Osagie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff
Good location close to the city. Very polite and welcoming staff. Good sized rooms and a pleasant rooftop restaurant.
Stayed 7 nights in Dec 2022

10/10 Excellent

Dobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing hotel was very clean and location was close to a lot of amenities would definitely book a stay here again.
Stayed 7 nights in Oct 2022

8/10 Good

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel. Rooms are spacious and comfortable. Staff are friendly and helpful. Breakfast is good. Location is good, walking distance to town.
Stayed 2 nights in Sep 2022

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Aug 2022

10/10 Excellent

Caroline

Stayed 1 night in Aug 2022

10/10 Excellent

Barbra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every dollar
Booking my mum’s & my stay at this boutique hotel was the best decision we made in terms of our entire trip to Kigali. The staff are so professional; approachable & friendly. Our room was huge & felt like home right from the get go. The restaurant upstairs serves delicious meals & has beautiful views of the city.
Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooftop restaurant and also topography of the place.
Stayed 4 nights in Apr 2021

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Rwanda
My stay was amazing! All staff from reception, housekeeping to tje restaurant was very attentive and helpful
Stayed 7 nights in Jan 2021

8/10 Good

Olalekan

Stayed 2 nights in Dec 2020

4/10 Poor

PRINCE, MIAMI, Florida

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The Urban is a good boutique hotel but lately the housekeeping staff has been Slacking in their duties. Management needs to ensure the staff deliver in their duties. Never take repeat customers for granted. Always respond to issues raised.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but Lousy Wifi
Everything was great, The hotel is really comfortable and clean. The only complaint is the Wifi. Kigali has pretty good internet but this hotel it is nearly unusable. If you're in the city for business maybe re-consider or bring along a hotspot.
Stayed 10 nights in Dec 2020

10/10 Excellent

Molly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is second to none. Very, very accommodating -- all first rate. I won't stay anywhere else after this trip.
Stayed 1 night in May 2020

6/10 Okay

Bruce, Bujumbura

Business traveller
Liked: Cleanliness, staff & service
The initial booked room was terrible especially the toilet. The TV was not showing properly. No tooth brushes and paste are available in the rooms. The second room I was shifted to on day 2 was excellent.
Stayed 3 nights in Feb 2020