Property Features
Bertam Resort, Penang offers its guests a full-service spa, a water park (surcharge), and 5 hot tubs. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A 24-hour business centre, 18 meeting rooms, and coworking spaces are available. Event space at this resort measures 35000 square feet (3252 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a health club are also featured at the family-friendly Bertam Resort, Penang. Free self parking is available. A complete renovation of Bertam Resort, Penang was completed in February 2023. Smoking is allowed in designated areas at this 4-star Kepala Batas resort.
- 282 guestrooms or units
- 5 levels
- 2 buildings
- 3 dining venues
- 2 coffee shops
- Conference rooms
- 35000 sq ft of conference space
- 3252 sq. m of conference space
- Built in 2023
- Karaoke
- Cabanas by the pool (free)
- Poolside lounge chairs
- Umbrellas for the pool
- Charging station for electric cars
- Business centre (24 hours)
- Conference centre
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Car service
- Tour and ticket information
- Concierge
- Wedding services available
- Pool or billiards table
- Library
- Corner/local shop
- Gift shop
- Bellhop
- Lift
- Smoking in designated areas
- Locker space
- Bar or lounge
- Bar by the pool
Family Friendly Amenities
- Family property
- Number of outdoor pools - 1
- Children's pool
- Lazy river
- Free WiFi
- Grocery/convenience store
- Laundry facilities
- Playground on site
- Free cots/infant beds
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Available in some public areas:
Free WiFi
Parking
Free self parking
, Valet parking (surcharge)
Transport
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Parking: Free self parking; valet parking available for a surcharge
Room Amenities
Bertam Resort, Penang offers 282 air-conditioned accommodations with MP3 docking stations and free minibar items. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with cable channels and smart speakers. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.
- Pillowtop beds
- Stocked minibar (free)
- MP3 dock
- Smart speaker
- In-room dining (24 hours)
- Smart television
- Cable channels
- Luxury bedding
- Hypo-allergenic bedding
- Down blanket
- Cots (free)
- Housekeeping (daily)
- Massage in room (surcharge)
- Hairdryer
- Safe
- Slippers
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout curtains
- Air conditioning
- Ensuite bathroom
- Wardrobe or cupboard
- Toothbrush and toothpaste
- Change of towels (on request)
- Change of bedsheets (on request)
- Desk chair
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Essoura – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
Le Grill – On-site fine-dining restaurant. Open daily.
Citrus – On-site bar. Open daily.
Kasbah – On-site bistro. Open daily.
Late-night fare is available from 24-hour room service.
Nearby Activities
A health club and a water park (surcharge) with a lazy river are featured at the resort. 5 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Playground on site
- Ecotours nearby
- Fitness classes on site
- Hiking/biking trails on site
- Bicycle rentals on site
- Rock climbing on site
- Golf lessons available nearby
- Ropes course on site
- Health or beauty spa nearby
- Yoga classes/instruction on site
Spa Services
The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 6
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Mud bath in spa
- Sauna in spa
- Hot tub in spa
- Massages
- Body treatments
- Facial treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Steam room in spa
- Minimum age to access spa is 18
- Thai massage
- Reflexology
- Sports massage
- Detoxification wrap
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Wheelchairs available on site
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair accessible path of travel
- Wheelchair-accessible public bathroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness centre
- Wheelchair-accessible meeting spaces/business centre
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Check-in time ends at anytime
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
- Rollaway/extra beds are available for MYR 150.0 per day.
- Free cots (infant beds)!
Pet Policy
- Pets and service animals are not allowed at Bertam Resort, Penang
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
This property uses solar energy
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. This property uses solar energy. Long-term renters welcome.
- One child stays free
- Car not required
- Long-term renters welcome
- Debit cards not accepted
- Staffed front desk
- Children stay free - maximum age 6
- Comprehensive food waste policy
- Comprehensive recycling policy
- Children stay free
- Service animals not allowed
- Renewable energy source - solar
Fees
Guests will be asked to pay the following charges at the property:
- Deposit: MYR 200 per accommodation, per night
- A tax is imposed by the city: MYR 3.00 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: from approximately MYR 56 for adults and from MYR 35 for children
- Valet parking fee: MYR 30 per night (in/out privileges)
- Rollaway bed fee: MYR 150.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Bertam Resort Penang
- Bertam Resort Water Park
- Bertam Resort, Penang Resort
- Bertam Resort, Penang Kepala Batas
- Bertam Resort, Penang Resort Kepala Batas
You should know
- Pool access available from 7:00 AM to 8:00 PM
- Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
- One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
- Pets and service animals are not allowed on site.
- Free in-room WiFi has a 6-device limit.
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