6/10 Okay
Roland
Travelled with family, Travelled with group
4 Jan 2025
Liked: Cleanliness, staff & service, amenities
Ultimately, we enjoyed our stay at the Kayseri Loft Hotel. The room was comfortable (albeit, rather warmer than it needed to be--everywhere in the hotel), the breakfast buffet was tasty, with a number of options, and the pool/spa/sauna area was a nice attraction for time spent at the hotel.
Some areas to consider for upgrades:
First, the room security. The door to the room does not have a peephole or a security lock that allows one to see outside without fully opening the door. This came to my attention one evening when someone was trying to use his room key to open the wrong room (my room).
Second, we had a small issue with the shuttle service to the Erciyes ski area. Our driver seemed to wander about Kayseri before heading up the hill, and when he finally did start heading up the hill, his van broke down, requiring us to shift vehicles. I realize that vehicles can and do run into technical difficulties. However, because of the time spent needlessly driving around (heading toward and away from the mountain) the driver was not aware of the vehicle issue until we had already been in the van for nearly half an hour.
Overall, we did enjoy our stay! That is the important thing to remember.
Roland
Stayed 4 nights in Dec 2024
