Rate itself has 5 stars hotel yet none of their amenities are not available (no gym, pool, spa). Hotel is dated. Wife walked into bathroom on day 1 wonder if floor was cleaned because can see visible stain. No none feather option in room despite we have allergies, was given an air purifier. Only one physical key for room door. Gave notice their hot water shut down while staying there. Asked for any sort of compensation such as discount but given nothing. States because notice given so that's that. Well I paid for a room that suppose to come with hot water, very hot in taiwan and can't shower in afternoon but you gave me a piece of paper saying no hot water so its ok? I'm not even asking for room discount, maybe at least offer a free breakfast, a souvenir for the inconvenience? Cost isn't cheap for local area pricing. Unfortunately, that's just not adequate customer service for me. I would probably consider other options nearby in future.