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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor wedding area
Aerial view
18 bars/lounges, 3 swim-up bars, 2 beach bars

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Akumal Beach
    ‪9 min drive‬
  • Yal-ku Lagoon
    ‪13 min drive‬
  • Half Moon Bay
    ‪18 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪73 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, (1065)
The price is €461
for 1 room
includes taxes & fees
9 Apr - 10 Apr
Grand Palladium Kantenah Resort & Spa All Inclusive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury property on the beach, with 6 outdoor pools
Catch some rays on Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 15 restaurants. Change of towels is available on request.
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. During your stay, you'll be close to Akumal Beach. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free full breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking
  • Drinking and dining options include 15 restaurants, a coffee shop, 2 beach bars, and 3 swim-up bars
  • Splash around at the free water park with a waterslide or swim in the 6 outdoor pools
  • Indulge with body treatments, facials, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a private beach and volleyball
  • 9 minutes by car from Akumal Beach and 9 minutes from Puerto Aventuras Marina
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a garden. You'll have access to the outdoor pool at a partner property. Valet parking is free. A complete renovation of Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4.5-star Kantenah property.

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
The Nest - This restaurant serves breakfast and dinner.
Es Niu Pool Bar - Onsite bar. Open daily.
La Hacienda - This family restaurant serves breakfast, lunch, dinner, and light fare. Open daily.
El Dorado - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.
Portofino - This family restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free cot
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: MXN 35 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 93 out of 139 reviews
Rating 8 - Good. 23 out of 139 reviews
Rating 6 - Okay. 15 out of 139 reviews
Rating 4 - Poor. 4 out of 139 reviews
Rating 2 - Terrible. 4 out of 139 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karlee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. We stayed at the family selection swim up room. Abraham was our butler and he was so pleasant to deal with and checked in often. Maria at the Es Niu pool was so friendly and always had a smile. The food was delicious and there was always something to do. I would choose this resort over and over again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jianli

Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 8 nights in Nov 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly. Clean. Great staff! Our butler Christian was phenomenal!
Stayed 6 nights in Nov 2024

10/10 Excellent

Leticia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return! We visited in October and the resort and staff were amazing. Mr Paris, concierge for building 40 was very attentive and helpful. There was a mix up with the room situation and the manager Beatrice was so accommodating and followed up to make sure the rest of stay was positive. We traveled with two 9 year olds and all of us rated the experience and resort 10/10! I’d recommend it to everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

Yuliya

Stayed 9 nights in Oct 2024

6/10 Okay

Andi

Stayed 7 nights in May 2024

6/10 Okay

Emmanuel

Liked: Cleanliness
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose

Stayed 6 nights in Jul 2024

6/10 Okay

Amanvir

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The property over all is beautiful, the only issues we had is with smaller kids, we found it very inconvenient to have to take a shuttle to get around the resort. The shuttle system was very unorganized and was very limited, rarely came to pick people up. They should have signs on each shuttle so the guest know which one they can get on. The check in process took way too long, they only had one bell boy for the entire lobby. They need more staff to help. The shuttle service messed up as to which shuttle we were supposed to take to get to our room. It was very unorganized. We had some random guy call us in the morning saying please meet us at the main lobby for a special gift for our kids then when we went the lobby staff had no idea what we were talking about. Then the tourists bookers say yes come do a time share and try to do a presentation and did not give any gift. They called again the next morning saying the same thing like come down we have a gift for your kids. It was creepy. But over all the resort itself is very nice has good dinner options and drinks were great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michal, Mount Prospect

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Family Selection and we loved it. So many extra perks: Private Butler (awesome- saves you so much time and hassle), private pool (very elegant and cool- keep an eye out for monkeys on the palm trees), Nest Restaurant (food made better and private menu available) Also, access to all resorts, including the TRS Adult resort (sexy and cool with salt and infinity pool). Everything was amazing and the beach was beautiful. The rooms were updated and elegant. Kids loved it (10 and 12 years old). Night shows could have been better. Everything else was top notch!
Stayed 5 nights in Nov 2024

10/10 Excellent

Mariam, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was so nice and the property was absolutely stunning. My toddler enjoyed the water park and all the activities around the resort. We will be back.
Stayed 6 nights in Oct 2024

6/10 Okay

romina

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property is really nice but this resort is disjoined. The pool area and beach are nice and the staff is pleasant. The rooms although remodeled are not designed well. The bathroom area has little counter space and the lighting in the bathroom is awful. Room tight with no amenities. Was missing a hair dryer, umbrella, make up mirror didn't work. Would have been great for kids but it rained the whole time and without water activities not much to do. It was nice that they gave the kids little toys and things to play with, but it was on the last day. So they couldn't even use them. It was such a bummer for them. One scheduled to leave they were supposed to send for our bags. The bags were nowhere to be found. Also we're supposed to set for a little car to pick us up. That never happened. Food however was pretty good. Just kind of overall bummer of a trip.
Stayed 4 nights in Oct 2024

8/10 Good

Kenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We cannot wait to return. Everything was fabulous!
Stayed 5 nights in Oct 2024

10/10 Excellent

Yascara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing everywhere
Stayed 2 nights in Sep 2024

10/10 Excellent

rubina

Travelled with family and small children
Liked: Staff & service, amenities
I liked everything here, i am planning to go back again. Outdoor service was kind a poor.
Stayed 10 nights in Jul 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Eduardo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Housekeeping was not that good people working in the resort dont speak really english
Stayed 3 nights in Aug 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property,specially around the Family Select area is very nice, right on the beach. However the check in process and some of the restaurants are not great
Stayed 3 nights in Aug 2024

10/10 Excellent

Joedy, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this resort. The butlers were superb and the staff is friendly and welcoming.
Stayed 5 nights in Aug 2024

8/10 Good

Ivonne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Never got my sand buckets for my kids they were disappointed and butler never showed up lack of communication.One suggestion yal would like to say the show isn’t for kids I believe it’s the rock show very not kid friendly.I would suggest more entertainment..
Stayed 3 nights in Aug 2024

6/10 Okay

Jeremy

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I had some really great experiences and some not so great. We waited for almost an hour to get checked in, and then we were told our rooms were not ready, even after we arrived after the check in time. After checking in and almost immediately walking out of the lobby's doors we were approached by whom I thought was someone giving us a tour of the resort. Little did I know they were trying hard to sell my husband and I excursions, and dinner theaters tickets, and followed us everywhere we went. After a long flight, an hour of waiting to check in, being hassled like that is not acceptable. We then waited another hour and a half for our rooms to become ready. We then proceeded to get our bags and have a shuttle take us to our rooms and it was an unorganized mess trying to get a cart and a shuttle for us. We were pretty frustrated that first day with the check-in process, the time it took, and being hassled with just barely stepping foot out the door. Spa-massage was fantastic, I had to wait an hour to go back into my room though. We were suppose go get 2 hydrotherapy sessions each, 1 before the massage and one to use the next day. They had forgot about us, and we never ended up being able to use though due to time and my sister becoming sick. Food was excellent. I have a food allergy, and they were very attentive to that allergy. Do not eat at is the stand alone BBQ at White Sands Pool. My sister got Shigella from there and ended up in the ER and is still sick.
Stayed 7 nights in Jul 2024

6/10 Okay

Valerie

Stayed 7 nights in Jul 2024

6/10 Okay

nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Took 2.5 hours to check in. The hotel did make it right after we told Expedia what happened and gave us complimentary Bali beds. We complained to the manager and she did nothing, until after we told Expedia. We did not receive any VIP access, as advertised. We paid to upgrade one of the rooms and the other two rooms received nothing. If we had not paid to upgrade to beach side, I couldn’t give them even an average rating. That was the only thing I liked about this resort, was the beach side The resort area was super clean, butlers were amazing, and grounds were pretty. We tipped well, so had good service. Thats about the only thing that went right. Three of us paid for massages and facials and we waited an hour to be called back. They forgot about us waiting and did not allow us to use the hydrotherapy at the spa. They apologized and told us we could come back and use the hydrotherapy, but at this point I was getting sick from food poisoning. I contracted a highly contagious bacterial infection called “Shigella” from this resort. This ultimately ruined the last two days of my vacation and sent me to the ER. I ate a hamburger at the White Sands pool. I was the only that ate at the pool bar in our group of nine and the only one who got sick. The health department in the USA has been in contact with me, as it’s super contagious. I’m on day 8 of being sick, and can’t go back to work until the bacteria has left my body. This resort cost me more than just vacation funds.
Stayed 7 nights in Jul 2024

10/10 Excellent

David N Celeste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is very nice. Loved the room we stayed in. I would highly recommend.
Stayed 3 nights in Aug 2024