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4.3 out of 5

"This is a beautiful atmospheric hotel set in the middle of a working tea plantation. Without exception the staff were wonderful and couldn't do enough ... " More

By a verified traveller on Tue 28 Feb 2017

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Superior Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Flowerdew Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Heritance Tea Factory, you'll be close to Pedro Tea Factory. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.

  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, mini golf and bicycles to rent
  • 18.4 miles (29.7 km) from Horton Plains National Park and 6.1 miles (9.8 km) from Pedro Tea Factory
  • Airport shuttle service available for a fee

Heritance Tea Factory ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Heritance Tea Factory

Everyone (2) Couples (1)
3 out of 5

Wonderful staff, shame about the poor food!

Pros: Views and atmosphere were amazing, staff were perfect.
Cons: Please improve the quality and availability of main restaurant food.
Location: Further away then we had expected from Nuwara Eliya and quite a treck up an unmade road. The town is compact with some interesting colonial history.
This is a beautiful atmospheric hotel set in the middle of a working tea plantation. Without exception the staff were wonderful and couldn't do enough for us. We ate in the converted railway carriage on night 1 where both the food and the service was great. The main restaurant food however was very disappointing. Within the first half hour of dinner service two of the four curries on offer had gone and nothing was put out to replace them. At breakfast there was no orange juice, only cordial and the pastries were doughy or rock hard. This is almost certainly the worst food we ate during 2 weeks in Sri Lanka

Posted by on 28 Feb 2017

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5 out of 5

Fabulous hotel!

Luxurious , clean, comfortable hotel full of class - a "must visit and stay" hotel.

Posted by on 16 Apr 2012

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5 out of 5

Posted by on 8 Feb 2020

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Comment from Hotel Management

26 Feb 2020 by Leila A.

Dear Valued Guest, Thank you for sharing your feedback with us on ebookers. Please visit us again for another memorable hotel experience. Yours Sincerely, Management, Heritance Tea Factory

About the Heritance Tea Factory

Location Kandapola Nuwara Eliya, Kandapola,

Property Features

Heritance Tea Factory offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, a terrace, and tour/ticket assistance are also featured at the luxury Heritance Tea Factory. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Kandapola hotel.

  • 50 guestrooms or units
  • 4 levels
  • Built in 1996
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Miniature golf on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Heritance Tea Factory offers 50 air-conditioned accommodations with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. LCD televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Sitting area
  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • DVD player
  • Coffee maker
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Kenmare Restaurant – This restaurant serves breakfast, lunch and dinner. Reservations are required.

Kenmare restaurant – On-site restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Ecotours on site
  • Playground on site
  • Miniature golf on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Heritance Tea Factory

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 5
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 for adults and from USD 11 for children
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritance Tea
  • Heritance Tea Factory
  • Heritance Tea Factory Hotel
  • Heritance Tea Factory Hotel Nuwara Eliya
  • Heritance Tea Factory Nuwara Eliya
  • Tea Factory
  • Tea Factory Heritance
  • Tea Factory Hotel Nuwara Eliya
  • Tea Factory Nuwara Eliya
  • Heritance Tea Factory Hotel
  • Heritance Tea Factory Kandapola
  • Heritance Tea Factory Hotel Kandapola

You should know

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.