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Fairmont Orchid

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Orchid

Outdoor pool, pool cabanas (surcharge), pool umbrellas
4 restaurants, lunch, dinner served; international cuisine
Private beach, white sand, beach cabanas, sun-loungers
Outdoor wedding area
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • On private beach
  • Pool
  • Restaurant
  • Spa
  • Breakfast available
  • Bar
    Bar

Explore the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Mauna Lani Resort Golf Course
    6 min drive
  • Mauna Lani Beach
    9 min drive
  • Waikoloa Beach Golf Course
    14 min drive
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    10 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

Room, 1 King Bed, Non Smoking, Oceanfront

  • 49.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

View from room

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View

  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Oceanfront

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, Multiple Beds, Non Smoking, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

  • 49.6 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View

  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 King Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 Queen Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Exterior

The Westin Hapuna Beach Resort

Pool
Spa
Pet-friendly
Free WiFi
4.3 out of 5, Excellent, (1008)
The price is €963
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Westin Hapuna Beach Resort

About this property

Fairmont Orchid

Resort with private beach, full-service spa
Spend the day relaxing at Fairmont Orchid's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
Fairmont Orchid offers 540 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 10 outdoor tennis courts, and a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us they can't get enough of the pool at Fairmont Orchid. During your stay, you'll be within walking distance of Mauna Lani Resort Golf Course. Free WiFi in public areas, 4 restaurants, and 2 bars are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps) and wired Internet
  • Enjoy international cuisine at Hale Kai Restaurant, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Treat yourself to deep-tissue massages, reflexology, or body wraps at Spa Without Walls
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a private beach, a golf course, and 10 outdoor tennis courts
  • Guests have great things to say about the pool and the beach
  • Just a 4-minute drive from Great 4-D Movie Ride and a few minutes from Mauna Lani Historic Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). Enjoy a summer holiday at Fairmont Orchid, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a health club. Parking is available for a fee.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Hale Kai Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner.
Browns Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. Open daily.
Binchotan: Bar & Grill - This restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.
The Orchid Court - Onsite buffet restaurant. Open daily.
Luana Louge - Overlooking the ocean, this lobby lounge specializes in local cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 50 for adults and USD 25 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 beach bar
  • Room service available

Restaurants on site

  • Hale Kai Restaurant
  • Browns Beach House
  • Binchotan: Bar & Grill
  • The Orchid Court
  • Luana Louge

Things to do

  • 24-hour fitness centre
  • 10 outdoor tennis courts
  • Beach volleyball
  • Canoeing
  • Designer shops
  • Full-service spa
  • Golf course
  • Outdoor pool
  • Paddleboards on-site
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace
  • Vegetable garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night, plus a deposit of USD 75 per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1012 reviews" "
Rating 8 - Good. 198 out of 1012 reviews" "
Rating 6 - Okay. 77 out of 1012 reviews" "
Rating 4 - Poor. 24 out of 1012 reviews" "
Rating 2 - Terrible. 15 out of 1012 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lingkun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property were amazing. My best friend and I went there for my 50th and they really gave us white glove service upgrading our room, champaign, birthday cake, and plenty of the staff all around the property were just so genuinely interested in making it a great experience for us. I so enjoyed that this island is not packed like the others. It is low key. I can't wait to go back!
Stayed 4 nights in Aug 2024

8/10 Good

Anne Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Loved the easy beach access. We were able to snorkel and see fishes & turtles. The room itself was nice but needs an update. Staff was friendly and helpful. Will be our go to hotel in the Big Island.
Stayed 5 nights in Aug 2024

10/10 Excellent

Anne Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

mandy

Liked: Cleanliness, staff & service, property conditions & facilities
We had a hiccup with our original accommodation, but the Fairmont staff turned what could have been a stressful situation into a magical experience. From the moment we arrived, the team went above and beyond, ensuring every detail of our stay was perfect. Their warmth and friendliness truly made us feel like we were at home. The hotel itself is stunning, but it was the people who made our visit unforgettable. In fact, we were so taken by the exceptional service and ambiance that we decided to spend most of our time at the hotel, soaking in the beauty and enjoying the luxurious amenities, rather than exploring the island as initially planned. If you're looking for a place that combines elegance with heartfelt hospitality, the Fairmont on Big Island is the perfect choice. We can't wait to return!
Stayed 2 nights in Aug 2024

10/10 Excellent

minda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Stayed 4 nights in Aug 2024

10/10 Excellent

Amber Desirie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever
Stayed 5 nights in Jul 2024

8/10 Good

Sean

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Tyffany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Jul 2024

2/10 Terrible

Mario Mejia

Disliked: Staff & service
First time in Hawaii and staff wasn’t helpful. Would not be back
Stayed 7 nights in Jul 2024

10/10 Excellent

Lijun

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 5 nights in Jul 2024

10/10 Excellent

Liwei

Stayed 2 nights in Jul 2024

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Eliazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Lara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was heavenly. They should re-evaluate the cost of snacks ( $9 for half a papaya is just plain silly).
Stayed 3 nights in Jul 2024

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Physically beautiful, not friendly
Gorgeous property, but most staff was rude and visibly annoyed with any requests for assistance. Food & drinks in the lobby lounge was average at best. The rooms were clean, comfortable, and very nice. The grounds were beautiful with running streams, waterfalls, and large pool.
Stayed 2 nights in Jul 2024

8/10 Good

Kshitija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there is more vegetarian or vegan options to eat otherwise facilities is good, staff some were really good but some weren't that friendly
Stayed 4 nights in Jul 2024

6/10 Okay

S

Travelled with family
The property is currently undergoing maintenance. Rooms are dated and therefore not worth the price we paid. Service overall was not that great except for a handful of very hardworking and pleasant staff. Food was pricey which was true for most hotel restaurants in that region. All of the extra costs (from tennis, beach rentals etc.)around the property quickly add-up. The private beach was nice and the pool was decent. May come back in the future if service improves and the rooms are in better condition. Overall quite disappointed.
Stayed 5 nights in Jul 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful to experience there!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Elaine Ross

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying here. We were blown away by the service. They sent us a bottle of champagne for our anniversary. Upon arrival they also sent gifts for our little ones. The spa was amazing too. The service, food, location, room, and property were all excellent. We will definitely come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kaveh

Stayed 7 nights in Jun 2024