See all properties

Kampala Serena Hotel

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kampala Serena Hotel

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
Free self-parking, free valet parking
2 bars/lounges, Champagne bar
Balcony view

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Kintu Road, Kampala, 256
  • Uganda Golf Course
    8 min walk
  • The Parliament of the Republic of Uganda
    11 min walk
  • Embassy of Sweden
    20 min walk
  • Kampala (KLA)
    6 min drive

Room options

View all photos for Executive Room

Executive Room

Executive Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite

Business Suite

  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room

  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room

  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sheraton Kampala Hotel

Pool
Spa
Kids pool
Parking included
4.0 out of 5, Very good, (194)
The price is €297
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Sheraton Kampala Hotel

About this property

Kampala Serena Hotel

Art Deco hotel with 6 restaurants and a full-service spa
Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Kampala Serena Hotel, you're just a quick walk from Uganda Golf Course. Free WiFi in public areas, free valet parking, and 6 restaurants are available.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy French cuisine with garden views at The Pearl Restaurant, one of the property's 6 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, body scrubs, or aromatherapy at Serena Maisha Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda
  • Airport shuttle service available for a fee
Kampala Serena Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 10290 square feet (956 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Kampala Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Kampala hotel is smoke free.

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar - This Champagne bar serves light fare only. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Pearl Restaurant
  • Explorer Italian Bistro
  • The Lakes Restaurant
  • Pool Side Restaurant
  • Champagne Bar

Things to do

  • Fitness classes
  • Art gallery
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10290 square feet of space)
  • Meeting rooms - 16

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch smart TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 150.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number 61491

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 130 out of 171 reviews" "
Rating 8 - Good. 31 out of 171 reviews" "
Rating 6 - Okay. 6 out of 171 reviews" "
Rating 4 - Poor. 3 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cheikh, Dakar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Stayed 7 nights in Sep 2024

10/10 Excellent

Reem

Stayed 1 night in Jun 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Ramesh

Stayed 2 nights in Jun 2024

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lush oasis
Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Stayed 4 nights in Mar 2024

6/10 Okay

Shaheen Abdulgani A.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Stayed 2 nights in Feb 2024

8/10 Good

Deve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and professional staff
Stayed 3 nights in Feb 2024

8/10 Good

CHINTAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

SANDRA, GRANGER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kirit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yasin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023

10/10 Excellent

Tijuana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Stayed 2 nights in Oct 2023

6/10 Okay

Edwin

Business traveller, Travelled with partner
Aging and lack of maintenance. Services are sloth pace.
Stayed 2 nights in Oct 2023

8/10 Good

Edward A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Jan, Palm Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Mumbere

I like
Stayed 1 night in Aug 2023

10/10 Excellent

Faridah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in May 2023

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it. But the pool area closes too early. And mosquitos kept on attacking me😀 Such a wonderful hotel should have a Michelin restaurant. To do so the Pearl restaurant should change the menu. When i heard the name - the Pearl restaurant i thought that they where serving lokal dishes from different plages in Uganda. This is a tip. Uganda has so much to offer. You could turn ugandas different lokal dishes in a unique and exclusive way. In the Wine champagne bar- cocktails should be with lokal ingredients and garnishing. Make seasonal cocktails. You could have gin & tonic Uganda waragi with tonic water. With Uganda waragi - you can make cocktails with different flavours like pineapple cocktail, mango cocktail, Uganda has rim and sweet wine - use it in cocktails.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maddaline

Stayed 4 nights in Mar 2023

10/10 Excellent

NEIL

Stayed 7 nights in Jan 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a luxurious hotel, with beautiful grounds and pools. The Deluxe rooms are large and have everything you might need including a huge desk and a sitting area; the beds are very comfortable, and the bathroom has a bathtub and a shower. I loved the service provided by the staff at the Lakes Restaurant, especially Yona. In general, the staff were very professional and friendly. They made us feel welcomed. There is really nothing to dislike about Serena. My son loved our weekend here.
Stayed 2 nights in Jan 2023