My family and I, accompanied by young children, arrived at this hotel following a lengthy 12-hour drive. Upon our arrival, I found that the front entry door was inoperable. The receptionist informed me that the elevator was out of service and requested that I use the stairs to reach the fourth floor for check-in. I declined this option, and they subsequently directed me to the adjacent hotel, Days Inn. Unfortunately, our experience there was quite unpleasant, as we encountered a rat, and during our two-day stay, we had no alternative accommodations. My young kids and family is terrified!!