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Mandarin Oriental, Jakarta

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Jakarta

Lobby sitting area
Banquet hall
Banquet hall
Premium bedding, minibar, in-room safe, desk
Nightclub

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Jalan MH Thamrin, Jakarta, Jakarta, 10310
  • Bundaran HI
    1 min walk
  • Welcome Monument
    1 min walk
  • Plaza Indonesia
    5 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    43 min drive
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Corner

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Corner

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Corner (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner (Monument View)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Connecting Rooms (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, Connecting Rooms (Monument View)

  • 94 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 2 Single Beds, Corner (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Corner (Monument View)

  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Urban)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Urban)

  • 111 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Connecting Rooms

  • 94 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Monument View)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban)

Room amenity

Suite, 1 King Bed (Urban)

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Club Room, 1 King Bed

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Urban, Monument View)

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Monument View)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Monument View)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Corner (Monument View)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Corner (Monument View)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban)

Room amenity

Club Suite, 1 King Bed (Urban)

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed (Urban, Monument View)

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Single Beds (Urban, Monument View)

Premium bedding, minibar, in-room safe, desk

Club Suite, 2 Single Beds (Urban, Monument View)

  • 64 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe, Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Club Deluxe, Room, 1 King Bed, Corner

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Corner

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Oriental Suite, Suite

Oriental Suite, Suite

Oriental Suite, Suite

  • 95 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Suite

Mandarin, Suite

Mandarin, Suite

  • 200 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Mandarin Oriental, Jakarta

Luxury Jakarta hotel in Central Jakarta with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Change of towels is available on request.
Mandarin Oriental, Jakarta offers 272 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and body wraps. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they can't get enough of the helpful staff at Mandarin Oriental, Jakarta. During your stay, you're just a quick walk from Bundaran HI. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at Lyon, a fine-dining restaurant that serves French cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body wraps, deep-tissue massages, or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 10-minute walk of Grand Indonesia and Thamrin City Shopping Mall
  • Airport shuttle service available for a fee
Mandarin Oriental, Jakarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A nightclub, a sauna, and spa services are also featured at the luxury Mandarin Oriental, Jakarta. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Jakarta hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Lyon - This fine-dining restaurant specializes in French cuisine and serves brunch, lunch, and dinner.
Li Feng - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Cinnamon - This restaurant specializes in Indonesian cuisine. Open daily.
MO Bar - Onsite bar. Happy hour is offered. Open select days.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 24 for adults and USD 12 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Lyon
  • Li Feng
  • Cinnamon
  • MO Bar

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 3 treatment rooms
  • Body wraps
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Lift door width (centimetres): 200
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 150
  • Deep-pile carpet in room
  • Lever door handles
  • Magnifying mirror
  • Pool access ramp on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Children's dressing gowns
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Mini fridge
  • Minibar

More

  • Children's slippers
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental, Jakarta

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
  • Airport shuttle fee: USD 79 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mandarin Oriental, Jakarta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jakarta Mandarin Oriental
Mandarin Oriental Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta Hotel
Mandarin Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Oriental Jakarta
Mandarin Oriental, Jakarta Hotel
Mandarin Oriental, Jakarta Jakarta
Mandarin Oriental, Jakarta Hotel Jakarta

Mandarin Oriental, Jakarta Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 320 out of 394 reviews" "
Rating 8 - Good. 51 out of 394 reviews" "
Rating 6 - Okay. 13 out of 394 reviews" "
Rating 4 - Poor. 5 out of 394 reviews" "
Rating 2 - Terrible. 5 out of 394 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nothing is too much trouble. Very smart & comfortable. Ideally located in central Jakarta. Staff are excellent, all of them! The in house Cantonese restaurant, li Feng was outstanding.
Stayed 2 nights in Aug 2024

6/10 Okay

Nevine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect until they forgot to book the taxi to the airport! We left about 20 mins later than expected, and nerves were frayed. We had a massage, that I would consider below average
Stayed 1 night in Aug 2024

10/10 Excellent

Elisabeth, Ellenbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Great staff, they were welcoming and helpful throughout our stay. Nice breakfast options. Great Location as it is close to major attractions !!
Stayed 2 nights in Aug 2024

10/10 Excellent

Boris

Stayed 1 night in Jul 2024

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2024

10/10 Excellent

Motiur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from staff was exceptional!
Stayed 4 nights in Jul 2024

10/10 Excellent

Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Very helpful. The concierge team were wonderful
Stayed 7 nights in Jul 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Beds very comfortable Excellent location close to major shopping malls
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2024

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was interesting and the bathroom was nice with good water pressure and amenities. They use sustainable stuff for the bathroom like bamboo toothbrushes. The mineral water was good tasting and was free of charge if extras were needed. Accommodating and friendly staff who were always ready to help. Overall good stay. The bed was also super soft and warm.
Stayed 1 night in Jul 2024

2/10 Terrible

Stanley, Glendale

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible in empathetic staff. Would never stay here or any of the brand properties anywhere plenty of options that are way better
Stayed 3 nights in Jun 2024

10/10 Excellent

alistair

Stayed 1 night in Jun 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Great hotel and staff. Would recommend for nice getaway or work.
Stayed 2 nights in Jun 2024

10/10 Excellent

patrick

Stayed 1 night in Jun 2024

10/10 Excellent

patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience with excellent customer service highly recommend
Stayed 1 night in Jun 2024

6/10 Okay

Leif

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good but noisy
Over all good but the traffic noise from the street race in the night are horrible! And did not get any sleep. All the rooms have earplugs next to the bed so I think they are aware of this problem!
Stayed 5 nights in May 2024

10/10 Excellent

CHUNKAI

Stayed 1 night in May 2024

8/10 Good

David, Canberra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Mandrin for its convenient location and undisputable level of hospitality and service. My one major complaint is that the quality and variety of food reduced considerably during Covid and has simply never bounced back. Long gone are the days of fresh bacon and smoked salmon on the breakfast menu, as they have appealled more to the national market. There can be no doubt that recent more nationalistic protectionist laws have made it harder and more expensive to buy international goodss across indonesia, but that's the case in many countries throughout the world and should not be a excuse for a hotel of the standard of the Mandarin. The seafood on the lunch bufett was of a very low national standard. Quite dissapointing really for the price. But rooms and room service,... great!
Stayed 4 nights in May 2024

8/10 Good

Jordi

Stayed 2 nights in May 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very warm and welcoming, from the moment I arrived at the airport. The staff give a personal and attentive service. My room was immaculate. Li Feng dining was some of the best Cantonese food I had ever eaten
Stayed 1 night in May 2024

10/10 Excellent

Leonardo

Stayed 1 night in May 2024

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The room had amazing view. The staff was world class. The location was perfect. I would say 10 out of 10. One of the better hotel experiences I had in a while.
Stayed 4 nights in May 2024

10/10 Excellent

YOSUKE, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are helpful and nice. The room is clean. I'll definitely stay again if I have a chance to visit Jakarta.
Stayed 4 nights in May 2024