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Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel

View from room
City view
City view
Point of interest
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya, Jakarta, Jakarta, 14440
  • Emporium Pluit Mall
    1 min walk
  • Jakarta History Museum
    7 min drive
  • Mangga Dua Square
    9 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    24 min drive

Room options

View all photos for Standard Room, 1 Single Bed (High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 Single Bed (High Floor)

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Corner

Standard Room, 1 Queen Bed, Corner

Standard Room, 1 Queen Bed, Corner

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Single Beds

  • 24 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed (High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 Queen Bed (High Floor)

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

View from room

Standard Room, 1 Queen Bed, Accessible

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel

Central hotel with free breakfast connected to a shopping center in Jakarta
A restaurant, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, conference space, and dry cleaning.
Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel offers 297 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
With your stay at Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel, you're connected to a shopping center and just a quick walk from Emporium Pluit Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • 7 minutes by car from Dunia Fantasi and 8 minutes from Mangga Dua
Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2056 square feet (191 square meters) and includes conference space. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Jakarta hotel.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.
Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking

Food and drink

  • Free continental breakfast available daily 6:00 AM–10:00 AM
  • 1 restaurant

Things to do

  • 24-hour fitness centre
  • Shopping

Family friendly

  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (2056 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 410
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Holiday Inn Express Jakarta Pluit
Holiday Inn Express Jakarta Pluit Citygate
Holiday Inn Express Pluit
Holiday Inn Express Pluit Citygate
Holiday Inn Express Pluit Citygate Hotel
Holiday Inn Express Pluit Citygate Hotel Jakarta
Holiday Inn Express Jakarta Pluit Citygate Hotel
Inn Express Pluit Citygate
Holiday Inn Express Jakarta Pluit Citygate
Holiday Inn Express Jakarta Pluit Citygate an IHG Hotel
Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel Hotel
Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel Jakarta

Holiday Inn Express Jakarta Pluit Citygate, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 143 out of 490 reviews" "
Rating 8 - Good. 232 out of 490 reviews" "
Rating 6 - Okay. 75 out of 490 reviews" "
Rating 4 - Poor. 28 out of 490 reviews" "
Rating 2 - Terrible. 12 out of 490 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Marsha

Travelled with family
Disliked: Cleanliness
The non smoking rooms smelt like smoke. We booked 3 rooms and all 3 smelt bad and 1 was next to a staff break room so they must be smoking in the break room and the smoke seeps through the vents. Staff are quite responsive when dealing with queries. The room itself was not very clean. I had yellow stains on the pillow cases and red stains on the blankets and when i called house keeping and reception, no one picked up. There was free breakfast though so that was good. Just overall a bit below average and i think you can find a better place.
Stayed 4 nights in Sep 2024

4/10 Poor

Lina

Travelled with family
Not too pleased with my recent stay!
The location is great if u need to be in a Mall but thats about it. On my recent stay, we experienced problems around the upkeep of maintenance & allergen safety. 1. The bed types are very limited, only SMALL DOUBLE or twin. It is really hard to sleep with a small toddler in a small double bed. It needs to be at least a normal sized double bed, not a smaller version of double bed. 2. Got scratched skin / surface damage tear across the right side of my face due to the sharp edge of shower head. I've shown the damage / mark to the receptionist on the same day. Manager on Duty is currently dealing with it after confirming the sharp edge was present. It has been almost 3 weeks & still havent received any confirmed action to solve this. Management need to speed up their efficiency. Not pleased so far, still being kept waiting. Pls get better at respecting your customer time. 3. Peanuts butter need to be closely monitor as it's dangerous for people with severe nut allergy. At times I understand it's difficult to police this but it's a matter of life & death for some people therefore restaurant staff need to be educated more, to take swift action when peanut butter had contaminated other items /knives nearby. It happened many days during my 9 days stay where I had to alert the staff to remove the contaminated knives around peanut butter jar.
Stayed 6 nights in Aug 2024

4/10 Poor

Lina

Travelled with family
Not too pleased with recent stay!
The location is great if u need to be in a Mall but thats about it. On my recent stay, we experienced problems around the upkeep of maintenance & allergen safety. 1. The bed types are very limited, only SMALL DOUBLE or twin. It is really hard to sleep with a small toddler in a small double bed. It needs to be at least a normal sized double bed, not a smaller version of double bed. 2. Got scratched skin / surface damage tear across the right side of my face due to the sharp edge of shower head. I've shown the damage / mark to the receptionist on the same day. Manager on Duty is currently dealing with it after confirming the sharp edge was present. It has been almost 3 weeks & still havent received any confirmed action to solve this. Management need to speed up their efficiency. Not pleased so far, still being kept waiting. Pls get better at respecting your customer time. 3. Peanuts butter need to be closely monitor as it's dangerous for people with severe nut allergy. At times I understand it's difficult to police this but it's a matter of life & death for some people therefore restaurant staff need to be educated more, to take swift action when peanut butter had contaminated other items /knives nearby. It happened many days during my 9 days stay where I had to alert the staff to remove the contaminated knives around peanut butter jar.
Stayed 3 nights in Aug 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

SHUQI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

RUDOLPH

Liked: Cleanliness, staff & service
The staff was great and the location very convenient to the airport and for shopping and dining. The view from our 2nd Floor window was terrible. When we open our curtain we're looking at pipes and dirty wall. You could have painted the wall and put some plants to make it look like a patio.
Stayed 1 night in Aug 2024

8/10 Good

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express Jakarta Pluit Citygate
Used as a base for some work locally comfortable and helpful staff
Stayed 7 nights in Jul 2024

10/10 Excellent

RUDOLPH

Liked: Property conditions & facilities
Friendly efficient staff. Plentiful dining choices in the connected mail. Convenient location to Jakarta International Airport.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Business trip
Hotel is conveniently close to airport good for short stay not recommended for long. Breakfast was average
Stayed 10 nights in Jul 2024

10/10 Excellent

DANIEL, Woodinville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2024

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, breakfast was a bit disappointing.
Stayed 5 nights in Jun 2024

8/10 Good

Irene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Check-in was smooth and straight forward. The receptionist staff were pleasant and professional, so did the member of staff who served the breakfast. The room was standard as expected, however, the carpet was stained and looks dirty. There were dirty marks on the bedsheet and pillows. I called the reception and they immediately sent someone who changed the bedsheet and all pillow covers. This member of housekeeping team they sent to my room was very polite and friendly. The next morning I found one if the bath towells smells musty..as if it hadn't been washed. Thankfully the other bath towell was fresh and clean. Not all member of staff was friendly, one of the staff member who responsibles to look after the lift was very very rude. Even after he said that maybe the lift emergency phone was broken, still he remains rude at that point. I will not stay in this hotel again.
Stayed 1 night in Apr 2024

6/10 Okay

James

Stayed 2 nights in Apr 2024

10/10 Excellent

Gunawan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with superb Breakfast!
Stayed 3 nights in Apr 2024

10/10 Excellent

Tony, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service from the front receptionist Mr Agustin and others that willing to do more for guest satisfaction.
Stayed 2 nights in Apr 2024

10/10 Excellent

SUJANI

Stayed 1 night in Mar 2024

2/10 Terrible

Senem

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Lawrence

Terrible hotel. Hotel reception in some far corner with no direct access. Breakfast is quite a waste of time, only thing that was presentable was fried eggs.
Stayed 2 nights in Feb 2024

6/10 Okay

Makmur

Travelled with family
Liked: Staff & service
Good location n very convinient. Access to airport and food is great
Stayed 5 nights in Feb 2024

8/10 Good

Niece Koniman

Stayed 1 night in Feb 2024

8/10 Good

Azies

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent one night
Stayed 1 night in Jan 2024

8/10 Good

Fifi

Stayed 1 night in Jan 2024

4/10 Poor

Kelvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Issue hotel room at low floor. Room room too hard to open and close. Bed is too soft and pillow is too thin.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice
Excellent location adjacent to mall, excellent customer service, clean room. However, breakfast quality needs to be improved. Staying for 4 nights, breakfast choices everyday the same.
Stayed 4 nights in Dec 2023