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WelcomHeritage Mandir Palace

4.0 star property

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Photo gallery for WelcomHeritage Mandir Palace

Front of property
Dining
Reception
Traditional Room
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Room service

Explore the area

Map
Gandhi Chowk, Jaisalmer, Rajasthan, 345001
  • Jaisalmer Fort
    ‪5 min walk‬
  • Bhatia Market
    ‪5 min walk‬
  • Nathmalji-ki-Haveli
    ‪5 min walk‬
  • Jaisalmer (JSA)
    ‪24 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room

Traditional Room

Traditional Room

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Storii By ITC Hotels Jaisalmer

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (3)
The price is €170
for 1 room
includes taxes & fees
22 Feb - 23 Feb
Storii By ITC Hotels Jaisalmer

About this property

WelcomHeritage Mandir Palace

Historic hotel with free valet parking and a 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and 24-hour room service. Free WiFi in public areas and free valet parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
WelcomHeritage Mandir Palace offers 28 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with digital channels. Bathrooms include showers, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at WelcomHeritage Mandir Palace, you're just a quick walk from Jaisalmer Fort. Enjoy features like free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a playground
  • Steps from Nathmalji-ki-Haveli and 5 minutes by foot from Jaisalmer Fort
There's a restaurant on site. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly WelcomHeritage Mandir Palace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Jaisalmer hotel.

WelcomHeritage Mandir Palace has a restaurant on site.
24-hour room service is available.

Awards and affiliations

The property is a member of Heritage Hotels of India.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Free secured, covered valet parking on site
  • Motorhome/coach/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 24-hour room service

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (900 square feet)

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at WelcomHeritage Mandir Palace

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 3000.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: INR 3000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Paytm
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Mandir Palace
WelcomHeritage Mandir Palace
WelcomHeritage Mandir Palace Hotel
WelcomHeritage Mandir Palace Hotel Jaisalmer
WelcomHeritage Mandir Palace Jaisalmer
Mandir Palace Hotel Jaisalmer
Mandir Palace Jaisalmer
Mandir Palace Hotel Jaisalmer
WelcomHeritage Mandir Palace Hotel
WelcomHeritage Mandir Palace Jaisalmer
WelcomHeritage Mandir Palace Hotel Jaisalmer

WelcomHeritage Mandir Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 20 out of 44 reviews
Rating 8 - Good. 15 out of 44 reviews
Rating 6 - Okay. 6 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bakulesh

Stayed 1 night in Nov 2023

6/10 Okay

Tahsin

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Beautiful palace, very poor service
The palace itself is stunning. However, service is poor. Breakfast ends at 9:30. We had to rush for the breakfast. Breakfast was really bad. Burnt, dried and stale. No tissue paper, no hair dryer, no iron. I have never seen a toilet paper role that thin. Hot water takes forever to mix. Most of the time, internet doesn’t work.
Stayed 2 nights in Mar 2023

8/10 Good

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities
WelcomHeritage Mandir Palace - A mixed bag
A clean and cosy hotel. Bed linen and towels could have been a little newer, but the service in the restaurants was excellent. WiFi was extremely lousy. Hotel should invest in a few range extenders.
Stayed 1 night in Feb 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful in every way, making sure i had everything i needed and arranging a driver for my next destination. Staff was professional and facilities were lovely.
Stayed 2 nights in Jan 2023

10/10 Excellent

Remela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden City Mandir Palace Hotel
A beautiful hotel with a special charm. The architectural design of the buildings is amazing. Such intricate designs. The hotel is like a maze, so very interesting to walk around. There are few different temples in the complex but need to get its opening times. There is a museum in the complex as well. Walking distance to the fort. Take a walk up for sunrise. Staff are friendly and very welcoming
Stayed 1 night in Dec 2022

10/10 Excellent

Remela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
17th Century Mandir Palace
It was an amazing experience at this property. The staff were friendly and helful. The place was like a maze, very interesting. It was amazing how well kept the place is. Jaisalmer, the Golden City. The hotel is close to the fort so you can walk or talk a rickshaw.
Stayed 1 night in Dec 2022

10/10 Excellent

Vinay, Fullerton

Stayed 2 nights in Nov 2022

4/10 Poor

south

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Oh what a shame - reality way below what it should
What a disappointment, This is a historic building part place museum, part home and part hotel. It should be great. We stayed 3 nights and ended up having three different rooms. the first was large ground floor with a foot path outside the window, so no privacy, and next to a noisy stairwell. Then moved to a very small low-ceilinged room where the air conditioner was as quite as a Boeing 737 on take-off - finally moved to a very pleasant quiet room that we should have had from inception. We booked a pool view balcony room but it appears that they don't exist at all - misdescription on Hotels.com website. Wifi proved impossible to log into and I discovered that their security certificate had expire in 2019 so no Apple device would log in. Manager seemed totally unaware. of this. The grilled chicken sandwich which my wife and I had for lunch (only food that day) gave us both alimentary problems. Hotel manager just seemed imperious and not caring at all Lives off being what it is, an important historic former palace in a convenient location, but management lets it down badly. Simply don't appear interested in overseas individual travellers - Our only disappointment in 5 weeks of travel
Stayed 3 nights in Oct 2022

10/10 Excellent

Amita

Stayed 1 night in Feb 2022

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very supportive and welcoming staff. Great place to stay.
Stayed 1 night in Jan 2022

10/10 Excellent

Dhruv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We were a large group of 12 with an age range from 2 till 65 and without exception, all of us were happy with the facilities, cleanliness, helpfulness and the food. The historic significance of the hotel was also impressive and the staff were all very hospitable.
Stayed 1 night in Dec 2021

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Building but some touches lacking
Although the hotel is beautiful & staff friendly and willing to help, I didn't find it had the special touches you would usually find in a 5 star hotel. The first room I was given had a very noisy fan, the hotel moved me to another but the TV didn't work the 3rd room on the ground floor was however lovely. Lunch should have run until 3PM but the dining hall was empty off staff when I arrived at 2:50PM. Many of the regular TV channels were not subscribed to & one of the pool ladders was broken. Only instant coffee available Saying all of that, I did have one of the best nights sleep I have had in a long time, so thank you for a comfortable bed!
Mohangarh Fort
Stayed 2 nights in Mar 2021

8/10 Good

Siddharth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mandir Palace
The exterior of the hotel is great as half part Mandir Palace is converted into hotel. Rooms are decent. Food is expensive. Overall a good experience.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for familycation
Extremely pleasant place to stay with a courteous stay
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tour of Jaisalmer
Historic place to stay! Wi-Fi does did not reach the room but worked well in the common areas.
Stayed 3 nights in Dec 2018

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice. Great location. Its is in an old palace and is beside a museum. Nice pool to relax by. Rooftop restaurant that looks out on the historic fort. Staff were so welcoming and helpful. Great value for money. Rooms very big. I strongly Recommend it.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
This hotel was in it nice location but poorly run... Nice building!
Stayed 1 night in Apr 2018

6/10 Okay

arun, new delhi

Liked: Staff & service
approach road too bad with cows, dogs .
while property is reasonably well maintained, vicinity is too bad. Issue associated with old property are there. As such, Jaisalmer city is not that charming to spend resources.
Stayed 3 nights in Jan 2018

10/10 Excellent

Betsy, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living in the lap of luxury
Everything about this hotel was top quality From the manager to the housecleaning staff. The rooftop restaurant was lovely, spacious and had great views. The wait staff very attentive and fun. The food was excellent. There was nothing negative I can say. I hated to say goodbye and highly recommend it for your next stay. You will not be disappointed!
Stayed 2 nights in Oct 2017

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Excellent experience with very friendly staff

8/10 Good

PS, Maryland, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Heritage Hotel
We loved staying at this Heritage property with a museum inside it. The property seemed to be well maintained and clean. The staff are very attentive without being pushy, the manager even gave us a tour of the museum. The food at their restaurants was very tasty and authentic and the best of the 3 local restaurants we tried. The breakfast spread was quite elaborate. Even the sambar passed my south indian husband's scrutiny. We didn't use the pool but it appeared to be very clean and secluded.

10/10 Excellent

Kathy, St. Augustine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Palace for the Senses
After traveling hard for six weeks we decided to treat ourselves to a real palace in India. Not only was it a beautiful building that was very well-kept up, but it offered all the amenities of a modern hotel. I so enjoyed the beautiful carved sandstone and the marble flooring.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fun stay but some issues
Good hotel, our bed was quite uncomfortable, the arches in the golden suite are very cool but watch your head, the water in the bathroom got cold very fast, the breakfast wasn't anything special, but very cool to stay in such a beautiful hotel that's a heritage building, the fort and other locations for site seeing are fairly close in this small town