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Candlewood Suites Jacksonville, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Jacksonville, an IHG Hotel

Exterior
Fridge, microwave, stovetop, dishwasher
BBQ/picnic Area
Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)
Desk, blackout curtains, soundproofing, iron/ironing board

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning

Explore the area

Map
119 Penny Ln, Jacksonville, NC, 28546
  • Coastal Carolina Community College
    15 min walk
  • Jacksonville Commons
    15 min walk
  • Jacksonville Mall
    3 min drive
  • Jacksonville, NC (OAJ-Albert J. Ellis)
    26 min drive

Room options

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

  • 49 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Kitchen

Studio Suite, 2 Double Beds, Kitchen

Studio Suite, 2 Double Beds, Kitchen

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Studio Suite, 1 Queen Bed, Kitchen

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

My Place Hotel-Jacksonville/Camp Lejeune, NC

Pet-friendly
Parking included
Free WiFi
Air conditioning
4.8 out of 5, Exceptional, (299)
The price is €87
for 1 night
includes taxes & fees
9 Dec - 10 Dec
My Place Hotel-Jacksonville/Camp Lejeune, NC

About this property

Candlewood Suites Jacksonville, an IHG Hotel

Hotel in Jacksonville with a fitness center and a 24-hour front desk
A fitness center, a snack bar/deli, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
Candlewood Suites Jacksonville, an IHG Hotel offers 95 air-conditioned accommodations with DVD players and complimentary newspapers. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Jacksonville, an IHG Hotel. During your stay, you'll be within walking distance of Coastal Carolina Community College. You'll find features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • 15 minutes by foot from Coastal Carolina Community College and a 2-minute drive from Jacksonville Commons
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi and wired Internet. You'll find a business center on site. A fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Candlewood Suites Jacksonville, an IHG Hotel. Free self parking is available.

This Jacksonville hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Things to do

  • Fitness centre

Family friendly

  • DVD player
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Ice maker
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per week
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Jacksonville
Candlewood Suites Hotel Jacksonville
Candlewood Suites Jacksonville
Jacksonville Candlewood Suites
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Suites Jacksonville Hotel
Candlewood Jacksonville
Jacksonville Candlewood Suites

Candlewood Suites Jacksonville, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 306 out of 662 reviews" "
Rating 8 - Good. 199 out of 662 reviews" "
Rating 6 - Okay. 71 out of 662 reviews" "
Rating 4 - Poor. 49 out of 662 reviews" "
Rating 2 - Terrible. 37 out of 662 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Christy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was run down the shower had very little pressure.
Stayed 1 night in Aug 2024

10/10 Excellent

Svetlana, Rutland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and great quality
Stayed 2 nights in Aug 2024

2/10 Terrible

Lindsey, Lexington

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The biggest problem was the window would not lock. They had put a bar in the bottom of the window, but it still opened about 6 inches. The screen had been tampered with as well. We were on the first floor, so that was a big red flag. The dishwasher and microwave did not work. I didn’t talk to staff about these issues, because there were signs up, which told me they knew the room was like that, but still rented it anyways. They did provide another microwave on the counter, which took up counter space. Also, my bill at check out showed almost $20 less than what I was charged, which was confusing. The staff was very nice and friendly, but over all, the space felt unsafe and if we had needed to stay longer than one night, we would have changed hotels.
Stayed 1 night in Jul 2024

2/10 Terrible

angela

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not right I wasn’t the only person complaining about this I will never book here again
Stayed 3 nights in Jul 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that there was a mini kitchen area in the room. Very limited gym equipment w/hardly enough washer and dryer machines for all to use.
Stayed 10 nights in Jun 2024

8/10 Good

Danielle, Cortland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Santonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I stay while visiting Jacksonville
Stayed 3 nights in Jul 2024

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, parking is a bit tight but manageable, would stay again.
Stayed 11 nights in Jul 2024

6/10 Okay

Apryl

Travelled with family
Our stay
Our stay was good. The room was spacious, clean, comfortable. Parking on the other hand was not so good. People took 2 spaces or they had big rig trucks taking up space. Then always having to ask for towels and being told different things everyday. Either they would bring it to us, then never got them, when asked was told no.
Stayed 7 nights in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient to everything
We’ve stayed here several times now. It’s quaint and clean. The beds are firm but we don’t mind it. It’s close to any and everything. The staff if very friendly and polite.
Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed, and the experience was just as good as the first! It was a last-minute booking and I had three guest this time, which they were able to give me two rooms beside each other!
Stayed 1 night in Jun 2024

10/10 Excellent

eric

Stayed 1 night in Jun 2024

10/10 Excellent

Krystal, wyoming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wws very welcoming and accommodating, made us feel like we were on vacation
Stayed 3 nights in Jun 2024

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was big. Looked just like the pictures with a separate door for the room. A/C worked great. The staff was amazing always greeted our dur babies and us with a smile and wave. They were very accommodating when the 1 wk turned into 1 mth. I would definitely stay here again
Stayed 8 nights in Apr 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for a quick stay
Staff was super friendly. Hotel was clean and room was very clean. Was very happy with the stay.
Stayed 1 night in Jun 2024

10/10 Excellent

John, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet!
Stayed 1 night in Jun 2024

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Cleanliness
I stayed here for a night on the fourth floor. It was mostly quiet. Limited parking late at night, I barely found two available spots with a narrow awkward layout. Insects were crawling in my room at night. Pest control is needed ASAP. Parts of the room and bathroom were aging and dirty. Hygiene is poor and needs improvements.
Stayed 1 night in Jun 2024

10/10 Excellent

Eric

Travelled with family
N/A
Stayed 1 night in Jun 2024

4/10 Poor

Tyler

Disliked: Cleanliness, room comfort
Sorry to say I will not be staying here again.
Overall, the stay could have been worse, but the service was not good. I wasn’t greeted or told hello when I walked through the lobby on multiple occasions. There was also an awful smell that remained in the hallways of the hotel. I was not comfortable during my stay by myself either, I will not be staying here again. I’ve stayed here in the past but it’s a lot worse than it was.
Stayed 5 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Lasonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
The stay was very comfortable and very clean Love this hotel.
Stayed 2 nights in May 2024

8/10 Good

hernandez

It was alright
Stayed 1 night in May 2024

8/10 Good

Mike

Stayed 1 night in May 2024

8/10 Good

Stephanie

Stayed 1 night in May 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024