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Tru by Hilton Jackson, MI

2.5 star property

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Photo gallery for Tru by Hilton Jackson, MI

Reception
Exterior
Pool
Lobby
Room, 2 Queen Beds, Accessible, Bathtub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Pet-friendly
  • Air conditioning

Explore the area

Map
2401 Shirley Dr, Jackson, MI, 49202
  • JAX 60
    ‪6 min drive‬
  • Henry Ford Allegiance Health
    ‪7 min drive‬
  • Cascade Falls
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Lobby

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Home2 Suites by Hilton Jackson MI

About this property

Tru by Hilton Jackson, MI

Hotel in Jackson with free breakfast and a 24-hour fitness center
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a business center. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Tru by Hilton Jackson, MI. During your stay, you'll be within walking distance of R.A. Greene Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include free lobby newspapers, a business center, and convenience store
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Jackson Crossing Mall and a few minutes from R.A. Greene Park
  • Cats and dogs welcome for a fee
WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is served daily. The business-friendly Tru by Hilton Jackson, MI also features a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Jackson hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 868 reviews
Rating 8 - Good. 210 out of 868 reviews
Rating 6 - Okay. 70 out of 868 reviews
Rating 4 - Poor. 30 out of 868 reviews
Rating 2 - Terrible. 32 out of 868 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Abbagail

Travelled with partner
Liked: Staff & service
It’s ok
Stayed 1 night in Jan 2025

6/10 Okay

Ryan

Stayed 2 nights in Dec 2024

6/10 Okay

Marty Joe

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Adequate
Was very comfortable. Only gripe I have is when we checked in at about 11:30 at night the woman on duty at the desk was out smoking Marijuana by the front door and was higher than a kite. She was nice but not a good look for the hotel and not something I like submitting my son to.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a quiet stay of one night. Room was streamline neat and perfect for a no-frills clean safe room.
Stayed 1 night in Dec 2024

10/10 Excellent

Sarette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Dec 2024

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Good breakfast. Friendly service. Beds were a bit hard, but otherwise a nice stay
Stayed 1 night in Dec 2024

10/10 Excellent

Brianna

Stayed 2 nights in Dec 2024

10/10 Excellent

Caren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean and quiet
Stayed 1 night in Dec 2024

10/10 Excellent

Courtney, Jackson

Stayed 1 night in Nov 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

CandC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

dan

Travelled with partner
Room was big but nothing in it. Didn’t even have paper and pen to write, noisy.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

sheriff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top notch hotel, you’d get more than your money’s worth. The staff are courteous and helpful.
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the $400 deposit because I’m a local what a joke will not use CheapTickets again
Stayed 1 night in Nov 2024

10/10 Excellent

Lujeana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Fred

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2024

10/10 Excellent

Kristine

Stayed 1 night in Nov 2024

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay!
The beds were so comfortable! The girl at the front desk was so helpful in offering some dining suggestions. The rooms are very minimalist but clean and comfortable. Definitely would stay again!
Stayed 1 night in Nov 2024

10/10 Excellent

bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Rooms are weird. No drawers. But the room was clean. Hard floors. Breakfast was good. The lounge was cool. Great place to stay
Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Stayed 1 night in Nov 2024

10/10 Excellent

Christina, Saginaw

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing the worker is always great!!!!
Stayed 2 nights in Nov 2024

8/10 Good

C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property with a nice breakfast. Easy access to highway. The king room we stayed in was smaller in size compared to other hotels we have stayed at in the area.
Stayed 2 nights in Nov 2024