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SureStay Plus Hotel by Best Western Jackson

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
Seasonal outdoor pool, pool loungers
Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds
Exterior
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Breakfast included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Music Highway Crossroads
    3 min walk
  • Casey Jones Village
    3 min walk
  • McDonald's
    2 min walk
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    10 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Baymont by Wyndham Jackson

Pool
Breakfast included
Parking included
Free WiFi
3.5 out of 5, Good, (1002)
The price is €88
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Baymont by Wyndham Jackson

About this property

SureStay Plus Hotel by Best Western Jackson

Hotel in Jackson with free breakfast and a seasonal outdoor pool
This smoke-free hotel features a microwave in a common area, a seasonal outdoor pool, and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite.
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Jackson. During your stay, you're just a quick walk from Music Highway Crossroads. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free breakfast offered
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Steps from Music Highway Crossroads and 3 minutes by foot from Casey Jones Village
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

Guests are served free breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.1 per 24-hour period), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Free breakfast available

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

6.8
Rating 10 - Excellent. 158 out of 670 reviews" "
Rating 8 - Good. 201 out of 670 reviews" "
Rating 6 - Okay. 136 out of 670 reviews" "
Rating 4 - Poor. 88 out of 670 reviews" "
Rating 2 - Terrible. 87 out of 670 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Oh it’s dirty
Visible stains on the curtains and lamp shades. Musky, moldy smell. Moisture stains/damaged drywall and restroom door. Half the electrical outlets weren’t functional. Just totally did not feel clean. lol
Stayed 1 night in Sep 2024

4/10 Poor

Thomasa

Liked: Staff & service
Disliked: Cleanliness, amenities
The room appeared to be clean, but on closer inspection, the bathroom floor and hotel room floor was dirty. The tub was not clean and there were visible stains on both chairs.
Stayed 1 night in Sep 2024

2/10 Terrible

Anne

Disliked: Property conditions & facilities
Everything
Stayed 1 night in Aug 2024

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities
The stay was nice. Many rooms under renovation. So there was a little inconvenience, nothing major. Would have preferred to be on ground level. Staff was fantastic, breakfast was very nice. Would stay there again.
Stayed 2 nights in Aug 2024

8/10 Good

Tanya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Travelled with family, Business traveller
Liked: Staff & service
The property was adequate in what we needed. Good shower, nice sink area. There was a musty smell in the room and the floor was very dirty, along with the vent in the bathroom.
Stayed 1 night in Aug 2024

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Meh
Moldy shower curtain. Stale bagels. Police looking for "something".
Stayed 1 night in Aug 2024

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

George, Owasso

Travelled with family
The rooms are clean and newly renovated. Work is being done on other rooms so there is construction currently being done. The parking lot and sidewalks are dirty. It wouldn't take much to pick up trash and other debris left by construction.
Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful!! They keep everything nuce and clean. They make sure you have everything you need. There are some fun places around the hotel. It very quiet. The beds are great! And dont skip the breakfast!! The staff provides a delicious breakfast!!
Stayed 4 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a room with a sitting room, the tv wasn't working properly. The front desk woman was very helpful but unable to resolve the problem. The telephone didn't work in our room either. The breakfast was very nice.
Stayed 1 night in Jul 2024

8/10 Good

CLARENCE, Dade City

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waist of money
My stay was horrible. I purchased a q room suite they trues to cancel my reservation the day before i arrived to my sister wedding. Telling me i have to find somewhere else to stay. When there system made the mistake. The pool was close the whole time i was there although front desk avd us a pool pass to go to another hotel. So inconvenient extra money spent. Toliet over flooding ans the bed has metal pieces sticking our thst can cyt your leg. It cut me and my mother leg at the bottom. The only reason why i stayed was because it was convenient to where my sister was having her wedding. Do not go to this hotel short staff dirty pool /room rude front desk
Stayed 3 nights in Jul 2024

2/10 Terrible

Patel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service and room
It was horrible room. Not cleaning when I checked in. I have to wait couple hours for clean rooms. No clean guy at motel.bathroom handles is broken.
Stayed 1 night in Jun 2024

2/10 Terrible

Amanda

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Wear shoes and watch your back
Day 1 check in- We had pet hair all over our bed upon arrival. The unit was right next to the office so we believe someone brings their pet to work and stores them in that room. What also made us think this was housekeeping or someone opening our door an hour after we checked in with no purpose. Also the floor looked clean but upon wiping it with a wipe it was not. On day 2 someone from housekeeping came by and asked if we were smoking marijuana in the room. Which was strange because she smelled it up and down the walk way that was outside mind you. Kinda felt like we were being watched. Made us take anything of value with us each time we left. Hubby had his expensive Jordan collection on this trip. We asked for housekeeping and did not receive it on day 3- so we just exchanged our towels out. Our key kept being deactivated. Was told if housekeeping came into our room it would deactivate the room key or going through any theft detection door at like Walmart. We only went to Walmart 1 time the whole trip. So not sure why the key stopped working everyday. Office staff was nice, bed comfortable, ac worked. They did allow late check out.
Stayed 4 nights in Jun 2024

6/10 Okay

Beth

Travelled with family
Disliked: Amenities, property conditions & facilities
This is an older hotel with a renovation. The renovation has been done very cheaply. Air conditioner unit was super loud and didn't cool the room well. This reno is 2 rooms made into one. The other side of the room was real cool. The area it js in is super super loud. Wouldn't stay again.
Stayed 1 night in Jun 2024

2/10 Terrible

Grant

Disliked: Cleanliness
Stayed 1 night in Jun 2024

6/10 Okay

Siro

Liked: Cleanliness
Stayed 3 nights in Jun 2024

4/10 Poor

BELDA, Round Rock

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the AC units was not working. It felt like you were in a bouncy house when you walked on the floor. The restroom door wouldn’t close properly. The beds weren’t made. There was still trash in the cans. The sofa bed was partially made and half folded out.
Stayed 1 night in Jun 2024

6/10 Okay

Marc

Acceptable but not great
Older property transitioning to extended stays. Room had some maintenance needs and guest areas are small. Bed and other furniture was worn and not super comfortable. Staff was pleasant and efficient. Low value for the price— will stay somewhere different next time.
Stayed 1 night in Jun 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, room comfort
Beds were comfortable
The beds were very comfortable and the pillows were nice. The floor was clean. The air conditioner was pretty quite but really needs to be cleaned. In fact, replaced would be best. The water for the shower was warm but never very hot. Our room did not have a TV remote. Not a huge deal, but had we wanted to watch TV we would have had to ask front desk for one. Was not worth it to us.
Stayed 1 night in Jun 2024

6/10 Okay

Bob

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Alana

Stayed 1 night in May 2024