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16 May 2024 by Ertugrul Erduran
Dear Vladan Jokic,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor
29 Apr 2022 by Engin ALPER, Assit. Front Office Manager
Lieber Gast, Herzliche Grüße vom Sofitel Istanbul am Taksim. Vielen Dank für Ihre Antworten auf unsere Umfrage zu Ihrem letzten Besuch im Sofitel Istanbul in Taksim. Wir können Ihnen nicht genug dafür danken, dass Sie sich die Zeit genommen haben, uns zusätzliches Feedback und konstruktive Kritik zu Ihrem Aufenthalt bei uns zu geben. Die Details und Ihr Feedback, wie und in welchen Bereichen wir besser werden können; sowie Kritik wurden sehr ausführlich mit Mitgliedern unserer Teams geteilt. Sie können sicher sein, dass alle angesprochenen Punkte in Trainingseinheiten angesprochen wurden, um eine Wiederholung zu verhindern. Wir freuen uns auf ein Wiedersehen hier bei Taksim und nochmals vielen Dank, dass Sie auf unsere Servicequalität achten. Mit Freundlichen Grüßen.
Sofitel Istanbul Taksim offers its guests a full-service spa, an indoor pool, and a 24-hour health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and 6 meeting rooms. Event space at this hotel measures 1195 square feet (111 square metres) and includes a conference centre. A sauna, a rooftop terrace, and multilingual staff are also featured at the luxury Sofitel Istanbul Taksim. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Istanbul hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge)
Sofitel Istanbul Taksim offers 202 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. This Istanbul hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
Cake Box – On-site bistro.
La Table – This restaurant specialises in international cuisine and serves lunch and dinner. Open selected days.
The Oven – On-site brasserie. Open daily.
Mr.&Ms. Meze – On-site restaurant. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
