6/10 Okay
Verified traveller
Travelled with group
21 Sept 2024
Liked: Cleanliness
The hotel was nicely located and in general was well kept. We had a few problems at check in. My friend had booked a twin room but when we checked in they said they only had a king, because they were fully booked. Which didn’t make a whole lot of sense as we were one of those people that had booked so a twin room should have been reserved. The king room they put her in was an accessible room with a wet room for a bathroom. The seat underneath for showering was very mouldy and when showering it flooded the bathroom making anything left on the floor wet even if it wasn’t near it.
The room I was given was pleasant, but the key card continuously failed so had to keep going back down to the room which was inconvenient. After a few times of this happening and me arguing with the staff only then they said they have a problem with the system and I should come to the front desk each time to reactivate. I really don’t expect this from a 5 star hotel.
Housekeeping was also a hit inconsistent. They would sometimes come in and sometimes not. When they did come in they might make the bed and fold towels but then not empty bins. Or take away the hand towel without replacing it. It was very confusing.
Verified traveller
Stayed 6 nights in Sep 2024