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Hotel Promise

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Promise

Lounge
Standard Triple Room
Aerial view
Reception
Lobby sitting area

Reviews

4.6 out of 10

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Huseyin Aga Mah Topcekenler, Sokak no:10 Beyoglu, Istanbul, Istanbul, 34440
  • Istiklal Avenue
    3 min walk
  • Pera Palace Hotel
    9 min walk
  • Taksim Square
    13 min walk
  • Istanbul (IST)
    46 min drive

Room options

View all photos for Standard Double Room

View from room

Standard Double Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Premium bedding, free minibar items, in-room safe

Standard Room

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Single Room, 1 Bedroom

Premium bedding, free minibar items, in-room safe

Economy Single Room, 1 Bedroom

  • 8 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Economy Double Room

Premium bedding, free minibar items, in-room safe

Economy Double Room

  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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The price is €22
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

Hotel Promise

Art Deco Istanbul hotel in Taksim with a 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area, and 24-hour room service are onsite. Housekeeping is available on request.
Hotel Promise offers 17 accommodations with minibars (stocked with some free items) and safes. Each accommodation is individually decorated. Beds feature premium bedding. 82-cm LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Promise, you're just a quick walk from Istiklal Avenue. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Just a 3-minute walk from Istiklal Avenue and 13 minutes by foot from Taksim Square
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) is available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at Hotel Promise. The hotel can provide concierge services and a complimentary grocery shopping service. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Istanbul hotel.

For a fee, guests can enjoy local cuisine breakfast daily from 8:00 AM to 10:30 AM.
Hotel Promise has a restaurant serving breakfast, lunch, and dinner.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Languages

English, French, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 5 per day; includes in/out privileges)
  • Valet parking on site (EUR 15 per day)
  • Off-site parking within 820 ft (EUR 15 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Local cuisine breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 5 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Free food shopping service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 75
  • Hardwood flooring in room
  • Smooth flooring in room
  • 2 steps to reach property
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 82-cm LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Free newspapers
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Promise

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately EUR 5 per person
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: EUR 5 per day (in/out privileges)
  • Valet parking fee: EUR 15 per day
  • Nearby parking fee: EUR 15 per day (820 ft away)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
Hotel Promise offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Promise
Hotel Promise Istanbul
Promise Hotel
Promise Istanbul
Hotel Promise Hotel
Hotel Promise Istanbul
Hotel Promise Hotel Istanbul

Hotel Promise Reviews

Reviews

4.6
Rating 10 - Excellent. 12 out of 135 reviews" "
Rating 8 - Good. 19 out of 135 reviews" "
Rating 6 - Okay. 20 out of 135 reviews" "
Rating 4 - Poor. 23 out of 135 reviews" "
Rating 2 - Terrible. 61 out of 135 reviews" "

4.8/10

Cleanliness

5.0/10

Staff & service

3.0/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low quality
One of the worst stay experiences yet. I arrived and waited 30 minutes before they finally got me checked-in. How is it that only one staff can do this. The lift to my floor is broken so I had to carry my luggage one floor up. The room is tiny, there’s no tea table or any table. No closet, just a few hangers attached to the wall. There’s no view from the window, just another building across. The bathroom and toilet is 10 cm apart, no curtain or glass to separate so the shower basically splash everywhere. There’s no towel, no floor mattress anywhere, and no sandals. Basically just a bed with AC and a small bathroom. Overall cleanliness is bad, the bed sheet and pillow are not clean.
Stayed 1 night in Aug 2024

8/10 Good

Iman

Stayed 3 nights in Feb 2022

6/10 Okay

Peter

Stayed 3 nights in Jan 2022

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is that if you are a smoker is allowed to smoke in room all other things are wrong, dirty and not working.
Stayed 1 night in May 2021

10/10 Excellent

Unknown, Unknown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice crew, Good management. Although I was the one with little issue, they never bring it up to my face.They understood my situation.
Stayed 3 nights in Jan 2020

2/10 Terrible

Nichapatr

Stayed 4 nights in Dec 2019

2/10 Terrible

Raed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
The hotel rooms were awful and smells very bad, Upon check in I've paid the room price and i couldn't stay in the room and i went to another hotel
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is horrible, none of the pictures are actually true to what the rooms are. The rooms are dirty, sheets are old, pillows are old and have molds on them. there is no cleaning of the room once you check in. the bathroom smells moldy and old. the bathroom is not clean, dark and dirty. They are not helpful and rude, they did not give me the room I reserved, they said it was not ready and they will give it to me the next day, when I went they said no stay in the room you are in, I left for 2 days on a trip in turkey, I came I saw the room all cleaned and everything I had in it was taken out. they did all that without asking me or apologizing. The internet is horrible. Overall, I would not recommend this room.
Stayed 23 nights in Nov 2019

2/10 Terrible

Ilia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They first gave me a room that was extremely dirty and in terrible condition. After complaining, they said you should pay more $25 to give you a standard room. They even didn't reimburse my money. staff very unprofessional
Stayed 2 nights in Oct 2019

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed first day because of flights and when I came second day they had no room. They put me in room next door and it was 2/10 but after 40 hours traveling I needed rest. By next morning the room opened up and was put back at promise and compared to room I was in this was 8/10 for sure. I was not looking for fancy just clean and comfortable, staff was super helpful I had booked for 3 days so I could get here and find where I wanted to stay for duration and I did leave. I would stay again as transitional hotel while looking for the amenities I want during holiday very friendly helpful staff.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Muhammad Adnan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Very bad hotel, very bad rooms, small rooms, dirty rooms, dirty washroom, poor system, reception little bit cooperative, all was bad, recommend people dont stay in promise hotel,
Stayed 3 nights in Aug 2019

2/10 Terrible

Ray

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Joseph, Montreal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is infested with cockroaches ,every time you reach your room , you need to kill at least a dozen that are roaming around including your mattress and pillow. the situation is horrible , when receptionist was informed he just showed up with a locally made solution that he sprays around and does nothing and the next day the insect infestation prevails.
Stayed 5 nights in Jul 2019

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
after a long wait I was not accommodated. I moved to another hotel
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came at 3:00 AM , My room wasn’t ready because they give it to another one . The staff was drunk in hotel . For me , I can’t be in this hotel after this night. Very very bad
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heaters, electricity turns off few times a day randomly, no WiFi it only works in the reception lobby, they don’t clean your room unless you have to keep asking, every day you see handful of cockroaches and other bugs crawling under the bed and tables, toilet is disgusting and smells of dead rats the toilet it’s all brown and black from dirt that they don’t clean, owner is a scammer be prepared to pay extra 10% on arrival by card or have the option to pay by cash and end up paying double if you’ve paid by card already
Stayed 13 nights in Nov 2018

4/10 Poor

Bernard

Disliked: Property conditions & facilities, room comfort
Hotel old room very old needs lot of work staff we
Stayed 2 nights in Sep 2018

2/10 Terrible

Humaid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad
Bad Bad bad dirtey Bad location
Stayed 6 nights in Aug 2018

8/10 Good

Marina, Beirut

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This is a good option for budget travellers ($20 for a single room with a shower), but in a quite noisy area so prepare not to sleep until 4am, especially on the weekend. I always stay in this hotel bc it's just an overnight for me in transit between 2 countries, you cant find a cheaper centrally located clean place with a helpful staff like Promise
Stayed 1 night in Aug 2018

4/10 Poor

m, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not clean
close to taksim square but not good organazation. The hotel’s facilities were very poor and the state of rooms were unexpectable.
Stayed 5 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
That's the worst experience of my life
Stayed 1 night in Aug 2018

8/10 Good

Was

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, comfortbale place for a good price.
Stayed 2 nights in Jun 2018

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER!
Horrible. So bad that I don't even want to relive the experience long enough to leave a review. The room was filthy, the bathroom looked like something out of a science fiction movie. I left after the first night after having paid (and not reimbursed) for six. If I was put on this earth for any reason at all, it was to keep you from suffering the indignity of just stepping into the lobby of this dump.
Stayed 7 nights in Sep 2017