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Best Western Empire Palace Hotel & Spa - Special Class

4.0 star property

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Photo gallery for Best Western Empire Palace Hotel & Spa - Special Class

Aerial view
Lobby
Turkish bath/hammam, body treatments, body scrubs
Interior
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Hocapasa Mah. Hudavendigar Cad. 17/19, Sirkeci, Old City Sultanahmet, Istanbul, Istanbul, 34110
  • Gülhane Park
    ‪4 min walk‬
  • Istanbul Archaeology Museums
    ‪7 min walk‬
  • Egyptian Bazaar
    ‪7 min walk‬
  • Istanbul (ISL-Ataturk Intl.)
    ‪34 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Best Western Empire Palace Hotel & Spa - Special Class

Hotel with a full-service spa, a short walk to Bosphorus
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Best Western Empire Palace Hotel & Spa - Special Class offers 40 accommodations with minibars and safes. Each accommodation is individually decorated. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.
During your stay at Best Western Empire Palace Hotel & Spa - Special Class, you're just a quick walk from Bosphorus. Features include free WiFi in public areas and a free manager's reception, plus a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at Coffee House, a bistro with garden views
  • Treat yourself to body scrubs, massages, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a sauna
  • Within a 10-minute walk of Bosphorus and Egyptian Bazaar
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for free (restrictions apply)
Best Western Empire Palace Hotel & Spa - Special Class offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 151 square feet (14 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Empire Palace Hotel & Spa - Special Class. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Istanbul hotel is smoke free.

The hotel hosts a free manager's reception daily.
Coffee House - Overlooking the garden, this bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Coffee House

Things to do

  • Full-service spa
  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (151 square feet)

Outdoors

  • Garden

Spa

  • Body scrubs
  • Body treatments
  • Massages
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 80
  • 6 steps to reach property

More

  • 100% renewable energy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Locally owned and organised tours and activities
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 15 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for TRY 1500 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TRY 2500 per room (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Best Western Empire Palace Hotel & Spa - Special Class offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9615

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

The Turkish Ministry of Tourism assigns an official classification for accommodations in Türkiye. This Hotel property is awarded the following classification: Special Class.

Property is also known as

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Best Western Empire Palace Hotel & Spa - Special Class Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 317 reviews
Rating 8 - Good. 136 out of 317 reviews
Rating 6 - Okay. 61 out of 317 reviews
Rating 4 - Poor. 10 out of 317 reviews
Rating 2 - Terrible. 10 out of 317 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Marcos

Business traveller
Liked: Cleanliness, staff & service
Hotel is ok, but not great.
Hotel is ok, but not great. The rate was a good value. Small room. Main issue was that the A/C was not working, and although it was not necessary to have the A/C, the actual split a/c unit was making a loud noise all night long (even though it was off and not cooling). Really annoying. Staff could not help with this issue, although they tried. Kept me from having a good night of rest.
Stayed 2 nights in Nov 2024

8/10 Good

Justin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great staff
Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend
Stayed 2 nights in Nov 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Tramline to n front of hotel is noisy and runs til mid nite and again at about 5 am. Close to s verbal sites
Stayed 2 nights in Sep 2024

8/10 Good

Saurabh

Stayed 2 nights in Aug 2024

6/10 Okay

Ngoc Minh

Room is small, very noisy at night when people slammed the door and talking in the hallway. Breakfast is so so.
Stayed 3 nights in Jul 2024

10/10 Excellent

AZZAM, conesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good
Stayed 2 nights in May 2024

8/10 Good

zareena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay with the hotel was pleasant, they changed my room upon my request. Salim and Irfan and the other staff were very friendly. Especially Salim , I had problem with the safety box, they came and fixed it immediately. Very centrally located and we could walk to water and many tourist areas.
Stayed 6 nights in May 2024

10/10 Excellent

Boris

Stayed 12 nights in Apr 2024

2/10 Terrible

K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get to and terrible amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get to and bare minimum amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Nawfal

Stayed 4 nights in Jan 2024

2/10 Terrible

Ruhaya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammers
They’re scammers their information is misleading they’re not handicap friendly no facilities for handicaps. They’re not part of the best western chain since 2020 and yet still put the brand to the hotel.
Stayed 5 nights in Jan 2024

2/10 Terrible

K

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bare minimum facilities and staff
Stayed 2 nights in Dec 2023

6/10 Okay

Ayesha Siddika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of 19. The rooms were all ready for us when we checked in. There were no issues with the rooms. The staff were lovely. The main thing for us was cleanliness and the rooms were all nice and clean. The breakfast was very limited and wasn’t great. I would say it is is a basic breakfast. The location is great. Walkable everywhere
Stayed 4 nights in Dec 2023

10/10 Excellent

Olga

Stayed 4 nights in Dec 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. and Staff are courtesy. Salim, the manager is very helpful to extend late check out and kindly to exchange local currency for us.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean Guy

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Nov 2023

6/10 Okay

Tammy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Even though it was not cleanest place for me the staff made all the difference. I forgot my phone in the room and they were so trustworthy and caring with all the arrangements to send it back to my country. Forever grateful for that
Stayed 3 nights in Aug 2023

6/10 Okay

JULIE

Travelled with family
Liked: Cleanliness
Convenient
Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*
Stayed 4 nights in Jun 2023

2/10 Terrible

Viktoriia, Moscow

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not to be confused with the Best Western hotel chain. It's just a name. Despite the friendliness of the staff, the Hotel does not meet the stated level and price. Noisy, everything is not fresh- furniture, rooms, not tasty in the restaurant.
Stayed 2 nights in May 2023

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Noise from aircon/heater too loud and need to be turned off as disturbing one’s sleep. Also noise from restaurant below. Passageways to room cluttered and untidy everyday. Generally staff ok except one particular reception staff who was most sourpuss when we did not use any taxi service he offered. We had booked another hotel for our extended stay! Breakfast the same everyday.
Stayed 3 nights in Nov 2022

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Good food

10/10 Excellent

Sarah

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the gentleman who works at the counter was awesome.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ambreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to live …. Close to all attractions, walking distance to blue mosque, topkapi palace . Tram stat aoon was 2 min away . Surrounded by restaurants. Hotel staff was very helpful , excellent breakfast .
Stayed 3 nights in Jun 2022

8/10 Good

Khairan, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful. Enjoyed my stay. If the hotel wants to improve they should focus on making breakfast better.
Stayed 3 nights in Jun 2022