10/10 Excellent
Gabriel
23 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel went above and beyond to ensure I was satisfied during my stay. They was a bit of an issue but in. O time the management correct it with a sense of urgency and ensure that I was comfortable and checked in with me daily during my stay. I have stayed here 4 times now doing my visits to istanbul and I come for the exceptional Customerservice and hotel quality as well as the neighborhood. Front desk staff is wonderful and so is the bell staff. The sales manager went above and beyond and exceeded all my expectations when an issued occurred. I am pleased as always and I recommend this property if you decide to visit istanbul. It’s close and walking distance from everything even the bazar and markets. There is 24 hour reception desk and also room service and free breakfast if you choose that option. There is also inside great amenities spa sauna and pool. In most of the hotels I have stayed ar in turkey this is by far one of the best in service and catering to the needs of the client. Gabriel D NYC
Gabriel
Stayed 2 nights in Aug 2024