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4.5 out of 5

"Beautiful amenities and location. Definitely worth a visit, even for a short trip! Staff is mostly super friendly. " More

By a verified traveller on Mon 15 Jun 2020

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Deluxe Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Duplex Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Duplex Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Nescens Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Victoria Jungfrau Grand Hotel & Spa. During your stay, you're just a quick walk from Hoeheweg. Features include a free ski shuttle, plus 3 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free wired Internet
  • Enjoy Italian cuisine while dining at Sapori
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with massages, body wraps or aromatherapy at NESCENS
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a 24-hour gym
  • 6 minutes by car from Lake Thun and 6 minutes from Lake Brienz
  • Free ski shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Victoria Jungfrau Grand Hotel & Spa ratings based on 31 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Victoria Jungfrau Grand Hotel & Spa

Everyone (19) Couples (8) Family (4)
5 out of 5

Posted by on 20 Jun 2020

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Comment from Hotel Management

2 Jul 2020 by Victoria-Jungfrau Grand Hotel & Spa

Sehr geehrter Gast herzlichen Dank für Ihre tolle Bewertung. Wir würden uns sehr freuen, Sie bald wieder in unserem Haus willkommen heissen zu dürfen. freundliche Grüsse Das Victoria-Jungfrau Team

5 out of 5
Beautiful amenities and location. Definitely worth a visit, even for a short trip! Staff is mostly super friendly.

Posted by , from Zurich on 15 Jun 2020

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Comment from Hotel Management

2 Jul 2020 by Victoria-Jungfrau Grand Hotel & Spa

Dear Annie Thank you very much for the great feedback on your stay in our house. We are pleased that you were able to enjoy your time with us and hope to welcome you soon again in the Victoria-Jungfrau. kind regards The Victoria-Jungfrau Team

5 out of 5
Wunderschönes Ambiente

Posted by on 2 Jul 2022

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5 out of 5
Tout le personnel est au petit soin et c'est vraiement agréable! Chambres très belles et spacieuses. La literie est juste parfaite! Petit-déjeuner très copieux. On a reçu un petit cadeau d'au revoir :) Merci pour ce séjour !

Posted by on 6 Mar 2022

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4 out of 5
Grossartiges Haus mit Geschichte. Einzigartig und sehr gut unterhalten. Sehr freundliches und professionelles Personal. Nicht gefallen haben mir die Kaffeeflecken auf dem Teppich neben dem Bett. Wellnessbereich war toll - Top wäre noch eine Aussensauna mit Abkühlbecken und Liegemöglichkeiten im Freien.

Posted by on 20 Dec 2021

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5 out of 5
sehr schönes Hotel gepflegt irgendwie nostalgisch was mir sehr gut gefallen hat Personal 1 bisschen weniger Überheblichkeit wäre perfekt (einige super einige eben nicht )

Posted by on 2 Sep 2021

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5 out of 5

Posted by on 17 May 2021

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5 out of 5

Posted by on 16 May 2021

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4 out of 5
Das Check-in und Check-out war sehr schlecht, überhaupt nicht freundlich. Das Service-Personal von allen Restaurants war top!! So zuvorkommend, freundlich und aufmerksam.

Posted by on 24 Apr 2021

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3 out of 5

Posted by on 22 Apr 2021

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About the Victoria Jungfrau Grand Hotel & Spa

Location Höheweg 41, Interlaken, BE 3800

Property Features

During the winter, enjoy on-site recreational activities like ice skating, and return when the snow melts for a round of golf at the on-site golf course. After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Victoria Jungfrau Grand Hotel & Spa helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar. There are 3 restaurants on site, along with a nearby snack bar/deli. This luxury hotel also offers a complimentary children's club, an indoor tennis court and outdoor tennis courts. Parking is available for a fee. This 5-star Interlaken hotel is smoke free.

  • 216 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Conference rooms
  • 6641 sq ft of conference space
  • 617 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Interlaken West Station (0.9 km / 0.5 mi)
  • Property shuttles: Free ski shuttle; airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Victoria Jungfrau Grand Hotel & Spa offers 216 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and toothbrushes and toothpaste. This Interlaken hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Fridge
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Sapori – This restaurant specialises in Italian cuisine and serves lunch and dinner.

La Terrasse Brasserie – This brasserie only serves dinner. Open selected days.

Radius - by Stefan Beer – This fine-dining restaurant specialises in local cuisine and only serves dinner. Open selected days.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and an indoor tennis court. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Tennis lessons on site
  • Casino nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Rafting nearby
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snowboarding nearby
  • Fishing on site
  • Water skiing nearby
  • Golfing on site
  • Parasailing nearby
  • Helicopter/aeroplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Ice skating on site
  • Skydiving nearby
  • Ropes course on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Pilates classes on site
  • Playground on site
  • Sledding nearby
  • Bicycle rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby

Spa Services

NESCENS has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Hot tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Victoria Jungfrau Grand Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 145.0 per night.
  • Cots (infant beds) are available for CHF 60.0 per night.

Pet Policy

  • Pets: CHF 35 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Security system
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 3
  • Contactless check-in is not available
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: CHF 440.00
  • New Year's Eve (31 December) Gala Dinner per child: CHF 220.00 (from 4 to 12 years old)
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 45 for adults and from CHF 45 for children
  • Fee for in-room wireless Internet: CHF 0 per stay (rates may vary)
  • Airport shuttle fee: CHF 660 per vehicle (one way)
  • Self-parking fee: CHF 35 per night
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 35 per pet, per night
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: CHF 60.0 per night
  • Rollaway bed fee: CHF 145.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Jungfrau
  • Grand Hotel Jungfrau Victoria
  • Grand Hotel Victoria Jungfrau
  • Jungfrau Victoria Grand Hotel
  • Jungfrau Victoria Hotel
  • Victoria Jungfrau
  • Victoria Jungfrau Grand
  • Victoria Jungfrau Grand Hotel
  • Victoria Jungfrau Grand Hotel Interlaken
  • Victoria Jungfrau Grand Interlaken
  • Victoria Jungfrau Grand Hotel And Spa
  • Victoria Jungfrau Grand Spa
  • VICTORIA-JUNGFRAU Grand Hotel Interlaken
  • Victoria Jungfrau & Interlaken
  • VICTORIA JUNGFRAU Grand Hotel Spa
  • Victoria Jungfrau Grand Hotel & Spa Hotel
  • Victoria Jungfrau Grand Hotel & Spa Interlaken
  • Victoria Jungfrau Grand Hotel & Spa Hotel Interlaken

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of the Leading Hotels of the World.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

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