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The Guesthouse by the Hey Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room
Family Quadruple Room
Standard Double Room | Bathroom
Daily buffet breakfast (CHF 25 per person)
Family Quadruple Room

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    1 min walk
  • Kletterhalle Interlaken
    2 min walk
  • Kunsthaus Interlaken
    2 min walk
  • Bern (BRN-Belp)
    44 min drive

Room options

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior
Essential by Dorint Interlaken
Pet-friendly
Free WiFi
Breakfast available
Parking available
4.4 out of 5, Excellent, (151)
The price is €271
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Essential by Dorint Interlaken

About this property

The Guesthouse by the Hey Hotel

Central hotel connected to a shopping center in Central Interlaken with a 24-hour front desk
A restaurant, a bar/lounge, and free use of bicycles are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Guesthouse by the Hey Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Mystery Rooms. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Mystery Rooms and 6 minutes from Lake Brienz
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front-desk safe are also featured at The Guesthouse by the Hey Hotel.

This 3-star Interlaken hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Height restrictions apply for on-site parking
  • 24 hours off-site parking within 7 ft (CHF 15 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: CHF 25 per person
  • 1 restaurant
  • 1 bar

Things to do

  • Art gallery
  • Designer shops
  • Free bike hire
  • Shopping centre

Family friendly

  • High chair
  • Soundproofed rooms
  • Travel cot

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Meeting rooms - 3

Outdoors

  • Nature reserve

Accessibility

  • This property does not have any lifts

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Fan
  • Heating

Bathroom

  • Bath or shower
  • Towels

Food and drink

  • Electric kettle

More

  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
The check-in location differs from the property location. To check in, guests will need to go to Höheweg 7, 3800 Interlaken
Front desk staff will greet guests on arrival.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 208 reviews" "
Rating 8 - Good. 64 out of 208 reviews" "
Rating 6 - Okay. 34 out of 208 reviews" "
Rating 4 - Poor. 23 out of 208 reviews" "
Rating 2 - Terrible. 16 out of 208 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kamen

Stayed 1 night in Aug 2024

10/10 Excellent

Shimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Friendly helpful staff
Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
The guest house doesn’t have any AC and it just has a small fan. The rooms don’t come with a mini fridge either. You have to open the windows in summer so you aren’t hot and then a lot of little flies come in. The area is great and the staff was great but it’s not worth the price. It’s a glorified hostel and for the price it isn’t worth it.
Stayed 1 night in Aug 2024

8/10 Good

SAI MAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure n temperature could be improved by a lot. The slanted roof is health n safety hazard. The staff are helpful n good.
Stayed 3 nights in Aug 2024

10/10 Excellent

VIPUL

Stayed 1 night in Aug 2024

4/10 Poor

Ivo

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Jon

Disliked: Property conditions & facilities, room comfort
Tiny bathroom
Tiny shower! Am 5”3” petite and can barely fit in the shower. If your on the bigger or taller side, book a room with a bathtub. Location is great. Close to everything. Instant Coffee with powdered creamer and sugar. Room is clean. No A/C, so it’s hot during summer. We came here end of July.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rachel

Stayed 1 night in Jul 2024

10/10 Excellent

Devdatta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small place for 4 folks. If you have luggage, managing it in small space is challenging
Stayed 4 nights in Jul 2024

4/10 Poor

Joanna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

avent

Stayed 2 nights in Jul 2024

4/10 Poor

Lynette M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Careful of redirect from Hey to Hey Guesthouse
I will not book again through hotels.com. It listed the main hotel (Hey Interlaken) which I chose for its amenities like air conditioning and refrigerator. However without realizing it I was redirected to Hey Guesthouse which did not have either AC or fridge and it was a tiny room with a fan and a window that could only be opened from the top by climbing up on the sill. The Hey staff was very helpful and put us in a bigger Guesthouse room with large windows but still no AC and very noisy facing the street.
Stayed 1 night in Jul 2024

8/10 Good

Amar

Ok
Stayed 1 night in Jul 2024

6/10 Okay

Brian

Liked: Cleanliness
Room amenities and state of repair were not on par with the high cost
Stayed 2 nights in Jul 2024

8/10 Good

Sarmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area around we were close to everything which is nice the property was nice …
Stayed 3 nights in Jul 2024

6/10 Okay

Kawthr

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
No AC, bathroom tub isn’t clean, shower head is broken.
Stayed 3 nights in Jul 2024

10/10 Excellent

TONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guesthouse is separated from the main hotel. It is in prime and convenient location. Very clean and modern. The bath tub had some stains, could be the age. Close to Coop supermarket that is open till 10:00 pm. As others have noted they don’t have AC so if you are heat sensitive I would not stay. We thoroughly enjoyed the experience and we will consider returning again. Interlaken has a lot to offer so I suggest a couple of days min.
Stayed 1 night in Jul 2024

10/10 Excellent

Steventh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convinient, close to station and market
Stayed 1 night in Jul 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service
Stayed 1 night in Jul 2024

4/10 Poor

ABUNASER

Disliked: Cleanliness, property conditions & facilities, room comfort
No air condition on the room. Bathroom was not clean.
Stayed 2 nights in Jul 2024

8/10 Good

Jan

Stayed 1 night in Jul 2024

6/10 Okay

Allison

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

X

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey hotel is in the perfect location in Interlaken. There’s a bus stop right in front of the hotel that takes you to either train station. It’s in the center of town with plenty walkable dining options. When we arrived, they had trouble with the computer yet staff was very accommodating that our large group didn’t feel like we waited too long. Rooms were clean. Mattresses were medium firm and comfortable. The family rooms were perfect for a family of four giving space for the parents apart from the children in their loft.
Stayed 3 nights in Jul 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2024

2/10 Terrible

elie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in this hotel. Worst hotel ever.
Worst hotel ever. No Air Conditioner. We booked for 2 days. The hotel had no AC. When we complained the receptionist told us if we want AC we have to pay 150 francs extra. We stayed only one night and we changed to another hotel but we didn't get a refund for the 2nd night. Dirty room. Very rude staff. Shower not functioning well.
Stayed 2 nights in Jul 2024