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Sheraton Indianapolis City Centre Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Indianapolis City Centre Hotel

Outdoor pool
Room, 2 Double Beds (View) | View from room
Reception
Garden
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Breakfast available
  • Parking available
  • Gym

Explore the area

Map
31 W Ohio St, Indianapolis, IN, 46204
  • Monument Circle
    2 min walk
  • Cups Coffee Bar
    1 min walk
  • Indianapolis Station
    12 min walk
  • Indianapolis, IN (IND-Indianapolis Intl.)
    18 min drive

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 27.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds (Hearing Accessible)

  • 27.9 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 27.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Corner

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Corner

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (View)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (View)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Corner (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Corner (Hearing Accessible)

  • 32.5 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Indianapolis City Centre Hotel

Hotel with a 24-hour fitness center, steps from Soldiers and Sailors Monument
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available once per stay.
Sheraton Indianapolis City Centre Hotel offers 378 accommodations with iPod docking stations and safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sheraton Indianapolis City Centre Hotel. During your stay, you're just a quick walk from Gainbridge Fieldhouse. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Alexanders Bar and Grill
  • Breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Soldiers and Sailors Monument and 6 minutes by foot from Circle Center Mall
Sheraton Indianapolis City Centre Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 17997 square feet (1672 square meters) and includes conference space. The business-friendly Sheraton Indianapolis City Centre Hotel also features multilingual staff, a garden, and concierge services. Parking is available for a fee.

This Indianapolis hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily.
Alexanders Bar and Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Circle Cafe - This coffee shop specializes in American cuisine and serves breakfast and lunch. Open daily.
Monumental Coffee - Onsite coffee shop. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (USD 50.00 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Local cuisine breakfast available for a fee daily: USD 25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Alexanders Bar and Grill
  • Circle Cafe
  • Monumental Coffee

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (17997 square feet)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 173
  • Front entrance ramp
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 99
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 25 per person
  • Covered valet parking fee: USD 50.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive smart lock details.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hotel Indianapolis City Centre
Sheraton Indianapolis City Centre
Indianapolis Sheraton
Sheraton Indianapolis
Sheraton Indianapolis City Centre Hotel
Sheraton Indianapolis City
Sheraton Indianapolis City Centre Hotel Hotel
Sheraton Indianapolis City Centre Hotel Indianapolis
Sheraton Indianapolis City Centre Hotel Hotel Indianapolis

Sheraton Indianapolis City Centre Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 563 out of 1002 reviews" "
Rating 8 - Good. 210 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kyja

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was a used contact on the bathroom sink.
Stayed 1 night in Sep 2024

10/10 Excellent

Drexel

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Susan

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Can’t recommend this one
The parking lot at the hotel is currently closed and they give you no other options besides $44/day valet. The valets were overwhelmed with cars stacked two deep and long waits for cars. The room itself wasn’t great — beds were not comfortable and the shower gel dispenser was empty. The refrigerator was not cold — had to throw out leftovers because they were not kept cold enough to be safe to eat. Would be dangerous if you needed to store medicine or baby milk in it. Overall the hotel is tired and the area around it is pretty empty and sad. There are better options in Indy for sure.
Stayed 2 nights in Sep 2024

10/10 Excellent

Franzetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing atmosphere with great staff service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities
Great night stay phenomenal view of downtown Indy
Stayed 1 night in Sep 2024

4/10 Poor

John

Stayed 1 night in Aug 2024

8/10 Good

ELDA, MAYWDOO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I like the hotel and staff but unfortunately my room 923 was in front of the pool with zero privacy. The curtains need to be all the time and the room is completely dark. I am claustrophobic and it was not good
Stayed 2 nights in Sep 2024

4/10 Poor

Philip

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel is close to all downtown venues. Staff very disorganized. Check in was set for 3PM, but room was not ready until 3:45. Rooms and parking are quite expensive. One in hotel resturant with limited menu options. No complementary breakfast. Not many amenities. Small refrigerator in room, no microwave oven, no iron, no hair dryer. One ice machine location for 24 floors of rooms. Poor cable TV selection, no premium channels, poor snowy reception on most channels.
Stayed 1 night in Sep 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Aug 2024

10/10 Excellent

Lynn, Durham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & with room with comfortable beds. Toilet is odd but had a wonderful stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ajay

Stayed 2 nights in Aug 2024

2/10 Terrible

Chileshe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fine and simple. Hotel overall feels old and out dated. Carpet was suspect. Once arriving at our room we noticed the thermostat at 80 degrees. We found hotel instructions on how to manage thermostat, nothing worked, A/C in our room was broken. Called the front desk and they said they will be sending their “mechanic” to help assist. After 45 min in the room with no mechanic showing up, I called again to understand the status. He showed up quickly after that. But all he did was unplug and plug things back in then scurried his way out the door. The AC was not fixed. On our way to dinner I stopped by the front desk to understand why I paid for a room with no working A/C in the middle of summer, the staff finally offered to place us in different room with the same style. Once arriving at our new room that night, it was not the same style and there was no window view of the monument which we had paid extra $$$ for. Being tired and coming back late we gave up on trying to secure a different room with the style we actually paid extra $$$ from. One of the worst experiences I had with a hotel, almost ruined an anniversary night. Would never recommend this hotel whatsoever. There are plenty of hotels in the area to choose from, don’t pick this property!!
Stayed 1 night in Aug 2024

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, very helpful. Mindi at front desk was VERY HELPFUL with places to site see also given a room with an amazing view of the monument. Thank you Mindi! Will be back soon.
Stayed 1 night in Sep 2024

10/10 Excellent

Cantrice

Travelled with family
Liked: Cleanliness
Beautiful
Stayed 1 night in Aug 2024

6/10 Okay

Content

Disliked: Staff & service, room comfort
Air condition did not work. We reported. They said they fixed it but it only went down 2 degrees. I was uncomfortable and hot thr whole nite.
Stayed 1 night in Sep 2024

6/10 Okay

Darryl

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The manager on duty was very rude and combative. Continued to pursue me after i checked into my room and came back out to leave. Threatened to kick me out the hotel, saying someone told her i called her a bad word. I told her i haven't said anything to anyone and I'm just trying to leave.
Stayed 2 nights in Sep 2024

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 3:30 pm for a 3:00 pm check in and was told that the corner room we paid extra for would not be ready for a little while (10 minutes approximately) and I would get a call when it was ready. No offer of water or anything to compensate for the delay. After 30 minutes I went back to the front desk and then they were able to get a room, so we lost an hour plus of our reservation. The room was dingy and the furniture looked well worn. The minimal amount of towels in the room. The television was a disappointment- some channels were clear, but no premium channels or streaming options. The real treat was housekeeping coming into our room at 9:00 am (three hours before check out time). I do not plan on booking at this hotel again and would not recommend it to anyone else.
Stayed 1 night in Sep 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good only thing was I had no towels in the bathroom
Stayed 1 night in Aug 2024

4/10 Poor

Lucas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning in the room was junk. Never below 70, woke up to a 75 degree room, so it wasn’t a great night of sleep. It’s a shame, everything else about the place is great. Pool was decent, definitely lack luster, has potential to be really nice. Hopefully the place will improve someday, till the AC is fixed I won’t be returning.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Most comfortable bedding of any hotel I've stayed at.
Stayed 3 nights in Aug 2024

10/10 Excellent

Clifford, Kirkwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance to the garage was under construction during our stay, so we were forced to use valet service, which was very efficient, but pricey. The hotel was very clean and the front desk staff were friendly. Numerous restaurants were located few blocks away. The swimming pool was refreshing on a very hot day. We will definitely stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mario

Stayed 1 night in Aug 2024