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Candlewood Suites Indianapolis East by IHG

2.5 star property

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Photo gallery for Candlewood Suites Indianapolis East by IHG

Reception
Lobby
BBQ/picnic Area
In-room safe, desk, laptop workspace, soundproofing
Studio Suite, 2 Queen Beds, Kitchen

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
  • Air conditioning
  • Kitchen

Explore the area

Map
7040 E. 21st Street, Indianapolis, IN, 46219
  • Fort Harrison State Park
    ‪8 min drive‬
  • Indiana State Fairgrounds
    ‪10 min drive‬
  • Old National Centre
    ‪11 min drive‬
  • Indianapolis, IN (IND-Indianapolis Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 Bedroom

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Kitchen

Studio Suite, 2 Queen Beds, Kitchen

Studio Suite, 2 Queen Beds, Kitchen

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, laptop workspace, soundproofing

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed, Kitchen

In-room safe, desk, laptop workspace, soundproofing

Studio Suite, 1 King Bed, Kitchen

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, soundproofing

Studio Suite

  • 46 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About this property

Candlewood Suites Indianapolis East by IHG

Hotel in Indianapolis with a fitness center and a 24-hour front desk
Along with a fitness center, this smoke-free hotel has a business center and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite. Weekly housekeeping is available.
Candlewood Suites Indianapolis East by IHG offers 81 air-conditioned accommodations with DVD players and safes. LCD televisions come with premium cable channels. Kitchens offer refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers and hair dryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
During your stay at Candlewood Suites Indianapolis East by IHG, you'll be close to Eastern Star Church. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • 12 minutes by car from Indiana University-Purdue University Indianapolis and 13 minutes from Gainbridge Fieldhouse
  • Pets welcome for a fee
Public spaces have free WiFi. You'll find a business center on site. A fitness center, barbecue grills, and complimentary newspapers in the lobby are also featured at the business-friendly Candlewood Suites Indianapolis East by IHG. Limited free parking is available on a first-come, first-served basis.

This Indianapolis hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited number of on-site spaces per unit
  • Wheelchair-accessible parking and van parking available

Things to do

  • Fitness centre

Family friendly

  • DVD player
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • DVD player
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay (maximum USD 150 per stay), plus a deposit of USD 150 per stay
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Indianapolis East
Candlewood Suites Hotel Indianapolis East
Candlewood Suites Indianapolis East
Candlewood Suites Indianapolis East Hotel Indianapolis
Candlewood Suites Indianapolis East Hotel
Candlewood Suites Inanapolis

Candlewood Suites Indianapolis East by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 372 out of 879 reviews
Rating 8 - Good. 288 out of 879 reviews
Rating 6 - Okay. 105 out of 879 reviews
Rating 4 - Poor. 65 out of 879 reviews
Rating 2 - Terrible. 49 out of 879 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marjorie

Travelled with partner
Liked: Amenities
Extremely clean and in a safe area. Places to eat nearby. Staff was very helpful
Stayed 1 night in Nov 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, lobby and hall had a strange smell and part of the floor in the room was sticky
Stayed 1 night in Nov 2024

4/10 Poor

Joshua

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The King suite a booked over a month in advance was downgraded to a queen standard room when I checked in.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except there was a musty smell in the room. Opened the window for a while and it was gone.
Stayed 1 night in Oct 2024

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but issues with bugs
Booked in 2023 for the Taylor Swift concert. Price was excellent. Overall, the stay was very good. We did have some issues with bugs-not sure what kind. There was no way to close the thicker curtains in our room, 322, and there were very bright lights from a car dealership nearby that shone right into our room throughout the night. It was nice to have a full size refrigerator for our drinks and ice packs.
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Chuck

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Rhonda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room as disgusting. The smell was terrible. The tiles in the bathroom were all loose and the bathroom door wouldn’t even shut. Has not been updated in YEARS.
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great rest
Stayed 1 night in Sep 2024

10/10 Excellent

Tamera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with lots of dining nearby
Stayed 1 night in Sep 2024

6/10 Okay

orbin

Los empleados abrieran la puerta de mi cuarto a las 8 de la mañana,
Stayed 1 night in Sep 2024

8/10 Good

Richard

Stayed 1 night in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room #103 Refrigerator was way to loud, I actually turned the breaker off to sleep! Staff should not barge into room at 8am while we are still asleep for a 11am check-our time to clean room. Very simple check room after 11am or check to see with front desk if we had checked out!!!!!
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is ran by some of the scummiest people out there. Sleeping in a fridge box on the corner would be more enjoyable.
Stayed 3 nights in Aug 2024

2/10 Terrible

German

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Joseph

Travelled with family
So-so stay with weird smells and no dryers
Candlewood Suites was adequate for our stay. I am well acquainted with the area, so I was not expecting a luxury stay, but I also was not worried about my surroundings. A couple of issues: First, the variety of smells. Every space we were in had a different strong, and generally unpleasant smell. The lobby was strong with some kind of cleaning agent or sanitizer, the elevator had a strange smoky smell, our hallway smelled like grilled meat, and our room was sort of musty. It wasn't unbearable, but was definitely challenging. Second, the hotel doesn't offer much in the way of amenities, but one thing I was looking forward to was the guest laundry. Unfortunately, the dryers were out of commission for our entire 3-night stay, and were only available again just as we were checking out. If you need a place to stay in East Indianapolis, you could do worse, but I would not go out of my way to stay here again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was neat clean water pressure to take a shower was fantastic. Customer service was on point location. I felt safe bed was cozy.
Stayed 1 night in Jul 2024

6/10 Okay

Delbert

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a good area of town. The hotel next door had several visits by police over the weekend and i found needles in the parking lot.
Stayed 4 nights in Jul 2024

10/10 Excellent

Billie

Stayed 1 night in Jul 2024

4/10 Poor

Jason

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I signed up for the rewards program when I arrived because it said regular club members can now get a 2pm late check out. It said the benefits became active immediately. Planning on a 2pm checkout, I was rudely disturbed by front desk lady pounding on my door. I explained that I was utilizing the 2pm checkout. She argued with me through the door saying that was only for elite club members. She had not been informed of the new changes of benefits that included regular club membership. I tried explaining to her and she kept arguing refusing to look at the information. Then she said I could have till 12. I told them I was going to report them to corporate which I’ve done. Corporate said I was right. So instead of getting a shower before I left, I had to rush getting my things together and out before I had another confrontation with them.
Stayed 3 nights in Jul 2024

2/10 Terrible

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Get what you pay for
The air conditioner in the room was ridiculously loud. There's no way I could sleep. They upgraded me to another room. It changed so that I could have a quiet air conditioner and told me that the tv worked, but it did not. The man at the front desk came to look at it. And said that he would send another person in a few minutes to fix it, and that person never came.
Stayed 1 night in Jun 2024

10/10 Excellent

Andrew Abunaw

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and very affordable.
Stayed 2 nights in Jun 2024

8/10 Good

MissJuicy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice,clean, affordable. Shopping,food all in walking distance
Stayed 1 night in Jun 2024