2/10 Terrible
Mark
Business traveller
23 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
There was alot of small things that sent us over the edge at this stay.
Coffee machine - not a big deal, but that was the start of it. We were told they took the pods, and someone came up two different times with the same model thinking it was it ( where do you guys find your employees? )
No Silverware - that’s right. Full kitchen, with no plates, cups, etc in the “upgraded room”
We had a glass that had spilled over and broke in the bedroom. I called the front desk to have someone vacuum up the glass and clean the spill… it was a half ass job to say the least. By time we got back ( 2 hours later ), the bedroom had ants all around the far side of the bedroom floor. I called back to tell them about the mediocre job, and it was going to be handled. Well… it wasn’t. Then to top it off, they decided to spray insecticide inside the room, all around the perimeter while we were still
Staying in the room!!!
That was the final straw for us, so we went next door to the Westin and had a better experience. Outside of the silverware situation, the room wasn’t bad at all. Little more than i wanted to pay, but last minute change and the difference of the refund for the bozos next door, it was worth it.
Mark
Stayed 4 nights in Sep 2024
