2/10 Terrible
Amir, Metairie
23 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Stay Ever!
I am extremely disappointed with my recent stay at the Sonesta Hotel in Houston .From the moment we arrived, it was clear that this hotel was not up to standard.
First of all, there was no hot water throughout our entire stay. This was incredibly frustrating as we were unable to take a single shower. We immediately complained to the staff, but they were completely indifferent and did nothing to resolve the issue. The staff was not only unhelpful, but also disrespectful and unresponsive when we tried to discuss the matter.
To make matters worse, the room had a terrible smell, which we traced back to the kitchen sink. It smelled like sewage and made the living room unbearable to stay in. It was extremely unpleasant, especially after a long day of travel.
Additionally, the bathtub in the bathroom was outdated and unpolished. It looked like it hadn’t been properly maintained in years.
The furniture in the room, including the couches, was also a huge disappointment. Both the room and the lobby had old, uncomfortable furniture with broken springs, making it nearly impossible to relax during our stay.
This hotel clearly does not value its guests or take any responsibility for providing a clean, comfortable stay. I will not be returning and highly recommend that others avoid this place. It was a nightmare from start to finish.
Amir
Stayed 2 nights in Jan 2025