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Holiday Inn & Suites Houston NW - Willowbrook by IHG

3.0 star property

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Photo gallery for Holiday Inn & Suites Houston NW - Willowbrook by IHG

Exterior
Standard Room, 2 Queen Beds
Terrace/patio
Lobby lounge
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Housekeeping

Explore the area

Map
18530 State Highway 249, Houston, TX, 77070
  • Houston Methodist Willowbrook Hospital
    ‪5 min walk‬
  • Aerodrome
    ‪14 min walk‬
  • Willowbrook Mall
    ‪3 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Transfer Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Transfer Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

Suite, 1 King Bed with Sofa bed (Additional Living Area) | Living area

Suite, 1 King Bed with Sofa bed (Additional Living Area)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn & Suites Houston NW - Willowbrook by IHG

Hotel with free parking, near Willowbrook Mall
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn & Suites Houston NW - Willowbrook by IHG offers 132 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. In-room massages and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
During your stay at Holiday Inn & Suites Houston NW - Willowbrook by IHG, you're just a quick walk from Houston Methodist Willowbrook Hospital. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and 5 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Just a 5-minute walk from Houston Methodist Willowbrook Hospital and 14 minutes by foot from Aerodrome
Holiday Inn & Suites Houston NW - Willowbrook by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 9128 square feet (848 square meters) and includes a conference center. The business-friendly Holiday Inn & Suites Houston NW - Willowbrook by IHG also features a terrace, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This 3-star Houston hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:00 AM.
The Elevate Bar & Grill - This restaurant serves breakfast and dinner.
The Elevate - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, French, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: USD 10.95-12.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Elevate Bar & Grill
  • The Elevate

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Fence around the pool
  • Free cots/infant beds
  • Corner/local shop
  • High chair
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Pool toys
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference centre (9128 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe (surcharge)
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.95 to 12.95 per person
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Houston NW Willowbrook Hotel
Holiday Inn NW Willowbrook Hotel
Holiday Inn Houston NW Willowbrook
Holiday Inn NW Willowbrook
Inn NW Willowbrook Hotel
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook an IHG Hotel
Holiday Inn & Suites Houston NW - Willowbrook by IHG Hotel
Holiday Inn & Suites Houston NW - Willowbrook by IHG Houston

Holiday Inn & Suites Houston NW - Willowbrook by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 213 out of 323 reviews
Rating 8 - Good. 65 out of 323 reviews
Rating 6 - Okay. 22 out of 323 reviews
Rating 4 - Poor. 12 out of 323 reviews
Rating 2 - Terrible. 11 out of 323 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Nov 2024

4/10 Poor

Riyaz

Very poor customer service
Stayed 3 nights in Nov 2024

10/10 Excellent

Terria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in houston and this hotel is my home away from home
Stayed 2 nights in Nov 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was good and clean
Stayed 1 night in Nov 2024

10/10 Excellent

Juan R

Liked: Cleanliness, staff & service, property conditions & facilities
It was great staying, very clean rooms, hallways, quite enjoyed the stay
Stayed 1 night in Nov 2024

10/10 Excellent

Noly

Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
All good!!! Staff was awesome!!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Rudy

Stayed 1 night in Oct 2024

10/10 Excellent

Garth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean and comfortable room. The front desk staff was awesome - went above and beyond to assist us!
Stayed 1 night in Oct 2024

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Oct 2024

10/10 Excellent

Zane

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Bruce, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is relatively new and nice. We booked the largest suite and it had an undercounter fridge and microwave and was spacious. There were a couple of light bulbs out and they repaired when requested. Also, the room was missing a hair dryer and iron - also provided when requested. A suite room like this should have plates, glasses, silverware and probably a garbage disposal to make it competitive with alternative venues.
Stayed 5 nights in Sep 2024

10/10 Excellent

Sarai

Incredible
Stayed 1 night in Sep 2024

4/10 Poor

Karla

Travelled with partner
Disliked: Cleanliness, amenities
Upon checking out I pulled back the covers and found a bed bug
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Amenities
Stayed 1 night in Sep 2024

8/10 Good

Fee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Olisa, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Cindy

Stayed 2 nights in Jun 2024

10/10 Excellent

Aiyanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Shannon lee

Stayed 5 nights in Jun 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Destiny

Stayed 1 night in Jun 2024

2/10 Terrible

Nariah

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Would not recommend
Horrible they have no towels no house keeping ppl at the front desk are very rude especially Shannon
Stayed 3 nights in May 2024

6/10 Okay

Khaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that I did not like about my stay is I went out to celebrate a birthday and came back kind of late and upon my return, I parked in the back of the building because the entire parking lot was full in the front except for about 3 spots right by the freeway, but as you know, that is no where close to the door. I was not able to get in the building with my key, so I had to put my belongings back in the car and drive around the front of the building where the only parking was next to the freeway. When I went to the front desk I was asked for my ID, and room number and told that key “lost charge” and “sometimes they do that”, extremely inconvenient at 2:00 a.m. I literally didn’t check in until about 9:45 p.m. the night before so I didn’t understand how that would happen in such a short amount of time.
Stayed 1 night in May 2024