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Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Exterior
Exterior
Outdoor pool
Exterior
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
10500 Katy Freeway, Houston, TX, 77043
  • Houston Community College - Energy Corridor
    ‪5 min walk‬
  • CityCentre
    ‪12 min walk‬
  • Memorial City Mall
    ‪19 min walk‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪40 min drive‬

Room options

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible Bathtub (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Hotel with free breakfast, near Memorial City Mall
An outdoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Holiday Inn Express & Suites Houston - Memorial City Centre by IHG offers 123 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express & Suites Houston - Memorial City Centre by IHG. During your stay, you're just a quick walk from Houston Community College - Energy Corridor. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 12 minutes by foot from CityCentre and a 3-minute drive from Memorial City Mall
Holiday Inn Express & Suites Houston - Memorial City Centre by IHG offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center and meeting rooms. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express & Suites Houston - Memorial City Centre by IHG. Self parking is free.

This Houston hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM. An additional breakfast is available daily for a fee.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available weekdays 6:00 AM–9:30 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Houston W Memorial City Area Hotel
Holiday Inn Express Houston W Memorial City Area
Express Houston W Memorial Ci
Holiday Inn Express Suites Houston W Memorial City Area
Holiday Inn Express Suites Houston Memorial City Centre

Holiday Inn Express & Suites Houston - Memorial City Centre by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 714 out of 1005 reviews
Rating 8 - Good. 142 out of 1005 reviews
Rating 6 - Okay. 55 out of 1005 reviews
Rating 4 - Poor. 30 out of 1005 reviews
Rating 2 - Terrible. 64 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Miller

Stayed 1 night in Nov 2024

8/10 Good

Sonny

Stayed 1 night in Nov 2024

10/10 Excellent

Marc

Stayed 4 nights in Nov 2024

10/10 Excellent

Sidnee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Friendly staff and a very clean room and common areas. The coffee and breakfast bar was excellent.
Stayed 2 nights in Nov 2024

10/10 Excellent

MIRIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2024

2/10 Terrible

Megan

Travelled with family
Do Not Stay Here….
Front desk service was appropriate while at the facility. Phone/Contact while trying to get to the facility and to report problems was poor. Housekeeping was not up to par. Even entering the room while packing before checkout, twice , stating that they’re removing towels. My necklace and bracelet set, was stolen during the towel removal. There were only two sets of towels used, it didn’t require TWO non-English speaking housekeepers entering the room before checkout to clean. Along with the towels, the Tiffany’s necklace and bracelet come up missing. Hotel staff to this point have ignored my complaints. I had to contact the Houston Police Department to intervene and I am still waiting for a call back from anyone in management.
Stayed 2 nights in Nov 2024

10/10 Excellent

Javed

Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

2/10 Terrible

Amelia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs!!!!!
BED BUGS - BED BUGS - BED BUGS - BED BUGS - BED BUGS - BED BUGS - BED BUGS We booked the Holiday Inn Express - Memorial City Centre through Hotels.com for 10/6-10/7 as we needed to come to town for a funeral. We checked in on 10/6 at about 4p, and the girl at the front desk, Abigail, was so sweet and kind and helpful. She was so lovely throughout our entire experience. At about 9p the night of the 6th, we discovered bed bugs in both of our beds. We called down to the front desk and Abigail came up to our room, saw the bugs, confirmed them in both beds, and saw that they were moving. She also took pictures with her phone, and trapped some physical bugs in some clear tape, and I have some, as well. She attempted to make us another reservation with a different IHG hotel, but there were issues with that hotel, as well. We ended up booking a separate hotel with Hotels.com, and it was wonderful, albeit more expensive. So I have requested compensation for the third hotel room we booked, and the hotel management always says they will get back to my email and (almost 2 months later, despite many follow up calls) they have not ever responded. If bed bugs weren’t enough to stay away, their lack of professionalism handling it sure is.
Stayed 1 night in Oct 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kenny

Stayed 2 nights in Oct 2024

10/10 Excellent

James, College Station

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean and close to everything. Breakfast was really good. We will be back
Stayed 2 nights in Nov 2024

10/10 Excellent

VICTORIA

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Olivia

Stayed 1 night in Aug 2024

6/10 Okay

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Stayed 1 night in Oct 2024

6/10 Okay

Keyona

Stayed 1 night in Nov 2024

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a winner winner, chicken dinner!!
The room was clean and able to be completely dark and quiet overnight! These are most important when traveling for me. The breakfast had variety and tasted great! I’m so glad I looked around and found this location.
Stayed 1 night in Nov 2024

8/10 Good

Adil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Oct 2024

10/10 Excellent

Hannah Marie

Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Raul

Travelled with family
The only thing I didn’t like was the parking space , it’s to tight , not spaced accordingly
Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Stayed 1 night in Nov 2024